Management Project

Olurotimi Williams-Bruce, CLSSGB,MBA

**** ******* ** ******** ** 20814 ******.*****@*****.***

Executive Summary

Certified Lean Six Sigma Green Belt with 14 years of total experience delivering operating, technical, and service solutions in military and civilian settings. Ability to manage multiple large-scale projects, large teams of direct reports or cross functional teams with maturity and professionalism. Proficient in designing workshops, facilitating interactive discussions, and employing tools to effectively record and disseminate information. Expertise in strategic communications, communications management, contract management, client facing customer service, customer strategy, negotiation, marketing, consulting, change management, diplomatic and congressional communications, stakeholder engagement, training, group facilitation and moderation. Experience in process reengineering and improvement, contract administration, budget development and administration and supply chain management. Proven track record of hands-on management and getting into the weeds to understand complex projects from the bottom up. Prefers Agile life cycle but understands every project has its own unique needs and objectives.

Clearance- Secret Active

Education

Marymount University -- Arlington, Virginia

Expected Graduation May 2016

Masters in Business Administration (MBA)

Marymount University -- Arlington, Virginia

May 2014

Master of Science – Healthcare Management

Marymount University -- Arlington, Virginia

May 2014

Master of Science – Information Technology

Marymount University -- Arlington, Virginia

May 2014

Graduate Certificate -- Health Informatics

Marymount University -- Arlington, Virginia

May 2014

Master of Science – Healthcare Management

Southern Illinois University -- Carbondale Illinois

Dec 2008

Bachelor of Science – Finance and Economics

Professional Experience

Pulse Healthcare Services Inc. -- Gaithersburg MD

Jan 2015 – Present

Program/Project Manager North East Multiple Task Order ( DoD) Contract

Successfully managed multiple client contracts valued at $68M in annual revenue

Serves as principal contact / liaison between client and organization to ensure 100% client satisfaction with delivered services

Directs extensive face to face client meetings requiring up to 25% travel annually

Develops and managed project plans to on-time successful completion from request for proposal to product delivery.

Increased the company's growth by securing new partners, consulting engagements, and by delivering new projects.

Responsible for program and portfolio management activities within the Sales and Marketing division.

Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.

Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.

Managed budget for the organization to influence organization's financial profitability.

Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work.

Proactively managed systems development

Responsible for the cost, schedule, profitability, and technical performance of the servicing solution.

Participates in the negotiation of contract and contract changes.

Directs the work of employees assigned to the program from, business and administrative areas and oversee both internal and sub-contractors.

Responsible for tracking progress and planning, re-planning and adjusting course based on both realities of team velocity and potential changes in user needs over the course of the program.

Identifies opportunities and recommend changes to increase performance, reduce costs, and positively impact metrics through analytical approaches, including the tracking of key data and analyzing trends.

Coordinates, support, and direct the activities of a cross-functional project team.

Manages issue escalations and provide support to teams balancing competing priorities.

Develops and publish project schedules and report on accomplishments

Directs the recruitment process of key employees and the selection of staff and outsource-vendors.

Develops and initiates internal processes to improve program delivery within specific timeframes.

Established goals and milestones as per the desired results to be generated by the project.

Defines the resources required for completion of a project and allocated resources accordingly.

Manages teams working on different programs and smoothed out any areas of possible conflict.

Evaluates the timely performance of different teams working on a project and documented the progress accordingly.

Documents the project designs and deliverables making changes as per needs.

Ensures that all programs were executed within established time and complied with the defined standards

Utilizes the Wide Arear Work Flow system for invoicing and billing

Project / Program Managed

• Healthcare projects.

• Government Contract Projects

• Governmental compliance projects.

• Supplier/vendor partnership projects.

Personnel Management

• Manage large project teams on multiple Projects concurrently ( NEMATO-DoD ; FOH; Travel Nursing )

• Direct and balance daily workloads of department employees.

• Lead cross-functional teams

• Coached and/or counsel’s employees to ensure desired performance.

• Used assignments and training to enhance employee skills and career development.

• Ensured that employees contribute and play an active role in the appraisal process

Procurement Officer designee for approval.

Strengths

Leadership – Adept at leading/managing cross-functional programs.

Capable of leading high performing teams under tough deadlines, to meet expectations of multiple customers.

Strong communicator skills (verbal and written).

Problem solver – Creativity and forethought in solving complex project issues.

Organizational ability and multi-tasking skills.

Service orientation – “People person” and a team player.

Success

Improved bid to work structure awareness to reduce underbidding by 20%. Incorporated efficiency performance measurements into individual reviews to relate company successes to career success.

Prepared estimates of billable hours for account executives and managed corresponding project workflow per budget proposals. Improved accuracy of budgeted hours to increase company capacity and profit.

Negotiated improved work conditions for staff with project client

Guides several departments in designing and developing projects through the initial state to project termination stage.

Collaborates with management teams to deliver assigned programs – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.

Evaluates and monitor compliance requirements, all applicable law including federal and state regulations; maintain communication to ensure timely execution and service delivery; and analyze, monitor, and report out from contract requirements.

U.S. Dept. of State, Bureau of Educational and Cultural Affairs -- Washington, DC

Mar 2015 – Aug 2016

J1 Visa Program Coordinator / Analyst/COR

Serve as Contract Officer Representative (COR) as a technical advisor responsible for functions related to the award and administration of assigned contract portfolios within the office of Designation Private Sector Exchange in ECA

Exercise technical authority within established monetary limits to recommend modification of contracts, grants and cooperative agreements on behalf of the Government under federal assistance laws and regulations, and specific legislative authorities and relates determinations and findings

Reviews and evaluate using accounting surveys and other techniques, various aspects of federal assistance management policies, regulations and statutory requirements and ensures the selection of recipients with maximum potential for success

Plan, develop and establish negotiating strategy for the contracting officer with regards to new contacting proposals and independently perform negotiations with contracts concerning new task orders

Exercise general oversight in all fiscal terms and conditions of grants and contracts including cost, schedule, government oversight and review of additional provisions and restrictions

Actively develops, implements and manages federal financial assistance instruments as the alternate responsible officer on the G10009 program and organizes and sets priorities effectively as a team member in the office of designation

Proactively gathers, assembles, interprets and analyzes data pertaining to key issues, draws sound conclusions and develops authoritative recommendations for federal financial assistance instruments and contracts

Oversee the establishment, analysis and maintenance of the Exchange Visitor Program in the Office of Designation, Private Sector Exchanges

Serve as the Alternative Responsible Officer (ARO)/ point person to process DS-2019 forms for U.S. Embassy funded programs (G-1) in the Student and Exchange Visitor Information System (SEVIS) database system

Initiate and lead and facilitated strategic planning sessions with staff to coordinate and implement the development of newly revised ECA policy, regulations, and standardized office procedures

Evaluate and process application requests by J-1 visa sponsors utilizing structured fact finding, information gathering, data compilation, incident review, complaints resolution and analysis of financial reports

Employ effective communication practices in the drafting of formal letters, blogs, memos, talking points and emails regarding rules and regulations, designation, re-designation, denials, termination and policy procedures to new sponsor organizations as a representative of the Office of Private Sector Exchange, Office of Designation

Provide coherent reports, recommendations, memoranda, and written proposals which identify and recommend solutions to organizational issues

Interface with compliance department, legal department and executives within Private Sector Exchange Program to discuss standardization of office procedures to be able to draft Standard Operating Procedures (SOPS) and policies;

Perform analytical reviews on existing and proposed policies and legislation, providing upper management with recommendations on the potential impact on existing functionality of the Exchange Visitor Programs

Initiate and lead strategic planning with staff to coordinate and implement the development of newly revised ECA policy, regulations, and standardized office procedures;

Evaluate and process designation and re-designation application requests by J-1 visa sponsors, which requires structured fact finding and information gathering, data compilation, logging annual reports, reviewing incidents and complaints, and analyzing financial reports;

Receive and review incoming documents for completeness and logging and tracking; apply program related laws, regulations, policies, and precedents in the evaluation of programs / contracts and contract activities;

Provide advice, guidance, and consultation based on results of program / contract management analysis;

Advise program sponsors of new and / or different approaches to ECA's business processes and procedures from office policy and regulations.

Developed, maintained, interpret, and analyzes a variety of statistical and demographic data including charts, graphs, and/or reports data on the existing task orders in the Office of Designation Private Sector Exchanges in ECA

Communicate effectively by drafting formal letters and emails regarding rules, regulations, designation, re-designation, denials, termination and policy procedures to new sponsor organizations on behalf of the Office of Private Sector Exchange, Office of Designation

Monitor requests for annual allotment of form DS-2019 submitted by program sponsors, review annual reports and record receipt of the reports in SEVIS;

Coordinate and administrator official meet and greet with vital DOS officials in ECA to establish cultural exchange with the international exchange community of sponsors and exchange visitors in the program;

Provide analytical principles, techniques and evaluative methods and skill in data review, compilation, and verification;

Extensive knowledge of coordinating all the entities involved in a supply chain;

Knowledge of managing returns and rejections professionally & promptly with suppliers;

Extensive experience in the strategic planning and transportation of products;

Experience of liaising with local and overseas companies to arrange collection;

Able to negotiating rates with local contractors and international companies;

Planning of procurement, production, inventory control, logistics and distribution;

Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution;

Negotiating contracts to reduce costs and achieve maximum efficiency;

Providing accurate routing information to ensure that delivery times and locations are coordinated;

Accurately calculating total supply chain costs in relation to proposed new projects;

Obtaining quotes for transportation and making cost comparisons;

Knowledge of the DoD/DoS procurement and acquisition and drafting of acquisition plan

Experience writing and/or evaluating contract documents such as statements of work, technical evaluations, contract deliverables, and cost estimates.

Prepare procurement request package

Provide technical input to the COR/CO

Secure technical bureau approval of the solicitation Set calendar for Technical Evaluation Panel

Prepare technical evaluation plan and provide technical input to Technical Evaluation Panel

Manage Technical Evaluation Panel (TEP) documents, schedule and provide technical input to COR/CO

Prepare consensus TEP report, including identification of clarifications needed, strengths, weaknesses

Review invoice for payment for satisfactory performance route invoice through workflows in SharePoint

Document and keep COR/CO apprised of unsatisfactory performance

Track options, request that CO exercise

Provide high-quality, timely and professional services and technical support. Satisfying field operations requirements, preparing reports, familiarizing non-technical people with technical capabilities, creating market studies, and conducting hands-on work.

Develops concise statements of work, review technical proposals, monitor and review technical and financial project execution, and support program management administration.

Prepares technical and programmatic briefings and technical papers in support of specific areas of development.

Works with contracting personnel in the development of requirements documents, statements of work, technical evaluations, and independent government cost estimates, and other contract award supporting documents.

Track and analyze the status of assigned projects. The work will require becoming proficient in the use of unique CTTSO management databases and business management applications.

Contributes to annual CPARS evaluation, final CPARS evaluation

Created, tested, and demoed various SharePoint sites including creating document libraries, lists, links [to other web sites and SharePoint sites] and web parts and their content using SharePoint 2010

Created project documentation such as work scopes, wireframes, and project details and requirements and workflows in SharePoint

Improved SharePoint security by proposing and implementing improved security access controls and

Walter Reed National Military Medical Center -- Bethesda, MD

Feb 2008 - Dec 2014

Program Coordinator Credentialing

Responsible for processing and credential validation of newly hired healthcare providers, residents and fellows in various medical specialties, including volunteers from the Red Cross, FDA and NIH through the medical staff office privileging process in conjunction with human resource office

Maintained a database shared with hiring managers and human resources with a detailed workflow that showed the status of new hires in each stage of the credentialing process

Provided oversight for the credentialing process by overseeing the compilation, review, analysis, and interpretation of application documents, and employee records, testing and other selection methods and models, and related documentation for the privileging and credentialing process.

Spearheaded the design and implementation of an advanced computerized record management system that increased efficiency by 15%

Implemented web-based and electronic approaches to data collection that supported workflows in with various agencies to coordinate planning and improving the quality and utility of policy and procedures resulting in 50% reduction in credentialing completion time

Developed requirements and specifications for clinical research health information systems and recommended solutions for resolution of issues affecting electronic medical records management; provided guidance on data validation and data security for electronic medical records system

Identified issues and provided new approaches to address compliance with regulatory requirements from The Joint Commission and American Health Information Management Association, accreditation standards, technological advances and the establishment of data models for electronic medical records systems

Ensured acceptable project management practices and the proper change control of key project deliverables, including requirements, functional and technical specifications, contracts, ERDs, source code and all procedure documentation

Interfaced with senior management, defined health care record management infrastructure requirements based on administrative and technical goals, reporting and tracking of project status, issue updates, risks and mitigation plans

Oversaw solicitation and assessment of performance appraisal reports evaluations on residents, fellows, and rotations as it relates to training and ensured implementation of administration procedures affecting residents, fellows and interns

United States Navy -- Various Locations

June 2001 - Dec 2008

United States Navy -- Various Locations

Served as senior corpsman with oversight of 50 rotating personnel and 10 permanent personnel, consistently displayed outstanding management abilities, efficiently allocated resources in support of the general and plastic surgery clinic along with its sub specialties

Responsible for all daily medical office operations and managed a team of 12 employees. Responsibilities include Administrative, Billing, Personnel Issues, Human Resources Policies & Procedures, and Payroll.

Promoted quality patient care for 150-200 weekly adult patients through supervision of all administrative and clinical employees.

Coordinated multiple office functions that focus on computerized scheduling, billing, patient records, data management and payment plans with demonstrated knowledge of insurance carriers.

Responsible to oversee staff recruitment, training, supervision and appraisals; developed job descriptions; advertised open position announcements; and addressed employee issues with confidentiality.

Maintained compliance in areas such as OSHA, HIPAA, Coding issues and assisted in updating Policies & Procedures.

Coordinated on-site special events such as Health Fairs and Meetings and in-service training

Oversaw Inventory and Purchases of Medical and Office Supplies.

Applied managerial and leadership skills resulting in approximately 50,000 patient visits, which totaled over $10M in patient care delivered and led to an 8% increase in operational readiness

Utilized the military electronic medical record system including CHCS, CHCSII and ALTHA on a daily basis to coordinate care, perform risk management, and maintain accurate patient’s medical data

Informed faculty and staff of changes in infection control regulations and issues which may be necessary to review and ensured that new employees and corpsmen were trained and educated on infection control matters and policies

Supervised the daily administrative functioning and provided direct monitoring of employee's performance. Set priorities and prepared schedules for work completion.

Monitored and coordinated personnel matters including recruitment and placement actions, removal and suspension actions, EEO complaints, denial of within grade actions, performance management, time and attendance

Managed a high volume general and plastic surgery practice with a patient load of 400- 500 weekly through supervision of 15 technical and 5 administrative staff

Coordinated smooth functioning of multiple office functions that focused on electronic billing, reimbursement, scheduling, CPT and ADS and ICD9 coding, health informatics,data management with demonstrated knowledge of insurance third party payer, accounts payable and receivable, medical terminology

Worked closely with department chiefs to develop annual program levels, also identified healthcare initiatives and worked

International Experience

Study of the advent of private insurance in the National Health System in Ireland – Marymount University Ireland

Study of the adoption of the American health care system in the United Arab Emirates – Marymount University Abudabi

Lived in Nigeria West Africa for 18 years

Speaks and reads Yoruba proficiently

Qualifications

Excellent problem solving and deductive reasoning skills

Ability to listen, see the big picture and resolve conflicts

Excellent organizational ability with a high attention to detail

Effective leader with strong interactive and interpersonal skill

Innovative, creativity and a strategic thinker

Capacity to make decisions and think on my feet

Ability to work independently and as a team player

Experience utilizing informatics platforms gathering and analyzing data through surveys and construct

Technical Experience

Certified Lean Sigma Green Belt

Front Office: Project, Excel, PowerPoint, Word, Outlook, Visio, PeopleSoft, Lotus Notes,

Programming: familiar with UML, HTML5 and Javascript

Databases: MySQL, SQL Server, Oracle, MS Access, Composite Health Care System(CHCS), AHLTA, CCQAS, CMS ICD-9, CPT, SPPS, SEVIS

Operating Systems: Windows 10, Windows 7, Vista, Win XP, IOS

Professional and Education Training

Project Management Institute (PMI) Training (Villanova University, 2014)

Contract Officer Representative (Dept. of State, 2016)

Certified Six Sigma - Greenbelt Quality Process Training (MarymountUniversity,2014)

Spend and Supply Chain Management Solutions Training, SAP Ariba (Dept. of State, 2015)

Database Management Systems: Structure and Design (Marymount University, 2014)

MS Sharepoint 2010-Site Owners Training(Dept. of State 2016)

Dynamics Of Leadership Training (U.S. Dept of the Navy, 2005)

Medical Terminology Training (U.S. Dept of the Navy, 2005)

Dynamic Decision Making (U.S. Dept of the Navy, 2005)

SharePoint for Business Users (Dept. Of State,2016)

Professional Affiliations

American College of Health Executives (ACHE)

Project Management Institute (PMI)

Executive Women at State Events Coordinator

Education and Cultural Affairs Social Committee member

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