Saroj

Tel: ~ Mobile: 997******* ~ Email: aczbmw@r.postjobfree.com

CUSTOMER SERVICE EXECUTIVE ~ BACK-END/PROCUREMENT EXECUTIVE

EXECUTIVE SUMMARY

A competent professional with over 6 + years of extensive experience in Customer Service, Customer care, document processing, Back office, Order management, Program Management, Logistics and Inventory Management, vender Management. I have experience into Banking & financial services (Logistic Finance) and machines manufacturing Industry. Was working as Back-End cum customer service executive in Mahindra & Mahindra Financial Services Ltd & as a northern service coordinator (customer/ Vendors) in Wang Professionals-Delhi. Presently working as a Sr. executive of Store Inventory Management in Monotech Systems Ltd. I am involved in client Servicing, vender management, documentation, Emailing, Supply Chain Management, Trouble Shooting, Customer Satisfaction Survey Analytical assessment to strengthen effectiveness. Also involved in implementing and maintaining CRM/ERP software for sales & marketing activities. Adept at undertaking initiatives and attaining customer satisfaction and ensure organisation’s objectives are consistently achieved. An effective communicator with exceptional relationship management skills with ability to relate to people at any level of business.

CORE COMPETENCIES

Customer/ Vendor Support – Co-ordination

Ensure team goals for Quotations and Samples turnaround is met.

Order Entry, Order acknowledgement, Schedule amendments, schedule cancellations/modification etc are updated in ERP.

Troubleshoot customer/Supplier complaints/concerns and provide corrective action.

Manage customer deliveries as per required schedule. prioritise urgencies in manufacturing/ availability schedule.

Participate in review meeting with operations team.

Support Customer Service Executives to perform to achieve set goals

Product obsolescence – Compile data for management approval and follow worldwide guidelines for product obsolescence

Streamline processes related to customer support and sales function

Compile forecast data for factory to ensure customers’ requirement are taken care during lean/peak periods

Represent department in monthly business review meeting MONOTECH SYSTEMS LTD.

CAREER HIGHLIGHTS

Monotech Systems Ltd. Oct’ 2015 to till Date

Procurement/ Inventory Management

Generating PO/ PI/ DN/ Quotations and following up for the same.

Mainly operating ERP software and control inventory moves.

Generate new spare part code, New Customer/New Supplier and New Machine details.

Generating BOM for New customer’s machine in ERP.

Customer wise all machines installations updation in ERP.

Maintaining all materials inward and outward report.

Coordination with Customers and Suppliers for payment, order & service related issues.

Responsible for hardware and software inventory in-house.

Managing inventory documentation. Maintaining MIS record of all orders.

Coordination with internal team and head office for order approval and process.

Coordination with Head office for payment related issues.

Following up with logistic to track our order/ shipments.

Physical stock via ERP stock verification on monthly basis.

Vendor evaluation, negotiation & collaboration with new vendors

Issuing spare from warehouse. Monitoring stock levels at the warehouse and knowing when to replenish stock.

Track Inventory to share with management on weekly basis to avoid overstocking or shortage of respective spares.

WANG Professionals Nov. 2012 to Sep’15

Northern Service Coordinator

Managing client’s queries, payment and service related issues.

Vendor coordination and development.

Proper documentation all Vendors related process.

Headlining Complaints and service support related activities.

Creating Quotations and handling Email Queries.

Deputing Engineers on complaints and keeping service track record.

Managing CRM Software, documents and executing back-end activities.

Managing service and information procedure for client’s queries.

Keeping track of outstanding. Follow up direct & through service team of outstanding payment.

Form ‘C’ follow ups and send to accounts team.

Sharing outstanding collection forecast with accounts team / Management on monthly basis.

Share MIS on AMC conversion with service head on monthly basis.

Inventory (Stock of spares) – feeding into system and keeping track of movements.

Maintaining customer files for Northern region customer.

Covering service reports, Invoicing documents, quotation etc.

MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD. Gurgaon Oct’09 to Oct’12

A leading vehicle finance and Manufacturing company

As Back End cum Customer Service Executive

Managed Customer Support and Operation functionality including Calls and Emails independently

Actively involved in customer verification, processing of files and internal co-ordination to meet on-time processing of files.

Responsible for mapping of business and maintaining MIS

Planed scheduled for customers payments, No objection certificates (NOC) and monitor delivery adherence.

Created and maintained service and information for client’s queries.

Managed Daily Sales Report (DSR) for reporting and monitoring

Compiled and present of Reports in Management Review Meetings

Well versed with Sales Function documentation & procedures.

Kept track of Inward files and managing it for smooth process

Coordinated with Customers for the clearance of payment.

Ensured Procedures are adhered to and ensure zero non-compliance during both internal and external audits.

EDUCATION

Degree/ Diploma

University / Institute / Board

Year

Graduation

Diploma in Computer

Delhi University

D-Tech Institute

2010

2009

10+2

CBSE

2007

10th

CBSE

2005

PERSONAL DETAILS

Father’s Name : V.D. Shakya

Contact Address : RZF 1079, Raj Nagar, Dwarka Sec. 9, Delhi.

Date of Birth : 03rd March, 1989

Nationality : Indian

Sex : Female

Marital Status : Single

Language Known : Hindi & English

Date: - Place: - SAROJ SHAKYA

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