GAURAV BIR SINGH KUNDRA

Calgary, Alberta

DOB: ** October 1973

Email: aczbhu@r.postjobfree.com

PROFILE

** ***** ** **** ***** and Marketing, Operations, Administration, Business Management, Professional Development, Process Management experience, which includes meeting with Clients, showcasing the product and to generate business, Disciplined, Self-starter, can work independently and as part of a team to achieve company goals. Adaptable and intelligent, capable of analysing and interpreting market conditions and trends to facilitate the provision of effective and viable solutions. Innovative and imaginative, thinks ‘outside the box’ and makes decisions based on sound judgement. A committed team player, experienced in collaboration and the generation of strategies based on multi-cultural input and the evaluation of differing perspectives. Articulate and confident, a skilled communicator at all levels who establishes stable and positive interpersonal relationships based on trust and integrity.

EDUCATION

1MBA: International Business. University of Wales Institute, Cardiff, South Wales, UK (2 years full time) 2004

-Numerous group projects requiring teamwork, adaptability and communication within a multi-cultural environment

-Industrial visits encompassed Paris, France (2002) and Milan, Italy (2003)

-Written a thesis on the IT sector, focussed mainly on the Indian IT sector.

2BA (Hons): Political Science. Delhi University, New Delhi, India 1996

3A Level: The Army Public School (High School), New Delhi, India 1992

4British Council National Vocational Qualification Level 2: Customer Management 2004

KEY SKILLS

Analysis:

Branch management, Team management, Sales & Marketing, Business Development, Operations Management, Team Management, Sales Planning.

B2B & B2C sales.

Communication:

Leading, training, mentoring and motivating staff on a daily basis.

Collaborating within a team structure, involving an objective evaluation of input within a multi-cultural framework.

Preferred leadership style is a participative model, enabling the participation of staff in the decision-making process.

Adaptability:

Considerable skills in integrating into different cultures, adapting quickly to a new country to study and work.

Information Technology:

Proficient in the use of Windows, MS Excel and MS Office.

CAREER HISTORY

Aakash Education Services Pvt. Ltd.

Branch Manager- Haryana, India Nov2016-March 2017

Aakash Education, has emerged on the forefront as a one-stop solution provider in the arena of Medical & Engineering Coaching, & is among the leading brands in the education sector in India with over 170 Branches Pan India. It has set a benchmark of its reliability for quality coaching & guidance to such an extent that parents as well as students rely on its authenticity. Millions trust on the saga of amazing results it has produced over the decades. AESPL has emerged as a brand that has provided a competitive, transparent, disciplined and result-oriented environment to the students at large.

Top ranks secured by its students in various tough entrance examinations across India, has made the company proud and has carved a niche in the coaching arena. The astonishing success record of AESPL can be attributed to its unique education delivery systems. The glimpse of the results in various Medical, Engineering and Scholarship/ Olympiad Exams speak volumes of the indispensability it has created for itself.

1)Take Care of Both Administration and Business Development of the Branch.

2)Revenue Generation.

3)Visiting Schools for business development / Relationship building with the principal.

4) Vendor Management for Advertisements /publicity /hoardings /banners.

5) Interaction with students and parents on routine basis for doubt clearing and progress feedback, conduct Parent Teacher Meetings.

6)Supervising and motivating staff, ensuring that workloads are appropriate and quality of work is acceptable.

7)Office report making (MIS) target analysis, Inventory Management

8)Liaison with Head Office in New Delhi for upcoming programs, admission tests, schemes and other offers.

9) Monitor class schedules to ensure smooth running of classes.

10)Handling assigned administrative responsibilities like transport, hostel, food-canteen etc. Handling the centre administration and up keeping of the centre’s infrastructure. Co-ordinate with other branches in the region.

11)Handling a team of around 50 members.

ICE-Institute of Creative Excellence-Balaji Telefilms, Indore, India

Area Head (State Head)- Madhya Pradesh & Chattisgarh, India April 2016-Oct 2016

ICE was launched by Balaji Telefilms in 2010 with the aim of providing world class quality education to the aspirants for the entire gamut of Media & Entertainment industry related courses, covering all major specializations like Acting, Modeling, Cinematography, Direction, Editing, Production, Scriptwriting, Sound and Vfx. At ICE, special emphasis has been laid upon the course curriculum that has been designed by the Industry experts having more than a decade's experience in their respective fields, thereby making it more impactful and practical. Students also have the flexibility of learning as per their convenience as the course is available in 2 modes: Full time and Part time.

1)Top line & Bottom line for the territory.

2)Responsible for sales numbers portal wise for the region assigned.

3)Ensuring smooth role out of ATL/BTL activities for the region assigned.

4)Daily monitoring performance of Team, MIS & reports.

5)Key delivery parameters – slippage, leakage, student feedback.

6)Placement as per budgeted goals /Industry interface.

7)Manpower recruitment and employee satisfaction.

8)Handling entire Madhya Pradesh & Chhattisgarh area.

9)Handling the Institutional sales of the region.

10)Responsible for regular training sessions of team including new joiners.

11)Managing Indore Branch recruitment, operations & student Academics, placements etc.

12)Handling a team of around 35 team members.

Indian Institute of Learning & Development, Indore, India

Branch Head November 2015 – February 2016

Indian Institute of Learning and Development (IILD) provides learning and development to entrepreneurs spread across but not limited to the SME territory. The company does this by promoting the expertise of Knowledge Leaders: well-established authors, trainers, management experts and academicians, through live trainings, providing consultancy services in domains like HR, Sales & Marketing.

Solutions specific and result oriented, our knowledge leaders take every target audience (TA) challenge as a mission critical task. They transform theoretical concepts into practical solutions, thus providing simple solutions to complex business problems.

What differentiates IILD as a Learning and Development Company is the after-training, these services are in the form of implementation meetings for live trainings and expert helpdesk for AV products. Timely implementation meetings review whether the participants are practically applying the training ideas in their lives/businesses. IILD does not believe in only imparting knowledge, it likes to see the results too.

1) Planning and executing Monthly sales plan, Effort v/s results Plan in Sync with Company Yearly sales strategy.

2) Making Plans for Team Motivation and performance reviews.

3) Managing a Team of around 25 people.

4) Managing Branch recruitment, operations and the audit processes.

5) Taking Client feedback & resolving complains within defined TAT's.

6) Generating revenue by selling all the Products of IILD.

7) Handling the entire Indore Area.

8) Training all new joiners and also conducting regular training for existing employees.

10) Training on new products introduced by the company.

11) Reporting to the CMD.

Aptech Computer Education, Indore, India

Centre Head November 2008-October 2015

Aptech is India’s leading computer education provider with centers (branches) all over the country.

Started this centre in Indore, setup the entire centre infrastructure, staff recruitment and training. Managing the centre operations, promoting the brand, guiding the marketing team in making the monthly activity plans, setting sales targets and taking the daily sales report of the activities conducted. The marketing strategy followed is as under:

1) Products which we are going to focus on for the month & enrolments expected.

2) Identify schools/colleges/institutes & target audience region wise, to promote these products.

3) Planning of promotional activities like newspaper advertisements, seminars, canopies etc. to promote the same.

4) Introducing new products as per market requirements and based on students feedback from time to time.

5) Ensure achievement of all sales objectives on monthly basis.

6) Reviewing productivity of center and ensuring adherence to all performance standards.

7) Perform regular interviews with all applicants to ensure compliance to all hiring policies and procedures.

8) Conducting all trainings for new joiners & monthly review/training for existing employees.

The institute within a short span of time was able to get a good number of admissions by the various marketing initiatives undertaken and is among the leading institutes in the city.

COMET AUTOMOTIVE PVT. LTD., Noida, India

Operations and Business Development Manager January 2007- August 2008

Comet Automotive was the authorised parts distributor in India for Polaris ATVs, USA the world’s largest manufacturer of All Terrain Vehicles (ATV’s). The role involves handling the import of parts shipments from the USA to India, stocking the parts in the warehouse and distributing to dealers as per their requirement. Liaising with the local dealers in India, advising them and updating them on new products, forthcoming events etc.

Looking after the overall operations of the company, streamlining the operations with the primary focus on driving developing business to drive the sales growth. Planning with sales team for visits to dealer showrooms to get feedback on the products and also advising them about the showroom displays, inventory management etc.

ROYAL MAIL, UK

Advanced Customer Advisor March 2003- March 2006

Royal Mail is UK’s largest logistics company. This role requires dealing with the top 50 business customers of Royal Mail like HSBC, British Telecom, Manchester United etc. & handling their logistics` requirements. Through various mediums, such as telephones calls-both inbound and outbound, facsimiles, written correspondence and email, whilst maintaining the highest standards of customer care.

Primary Objectives

1Working with the clients to identify their needs and providing total solutions to the clients.

2To provide a quality service to the customer, ensuring that all necessary actions are taken to fully satisfy the customer’s requirements.

3Make sure clients are informed about any product changes or new product launches relevant to each corporate client.

4Successfully manage the relationship throughout the process.

5Developing skills in product development/knowledge and interacting with customers to answer queries and convey the company’s aims and ethos.

Main Responsibilities

1Responsible for training new staff, product briefings etc.

2Initiate and drive reward and recognition activity to improve sales performance & employee motivation.

3Conduct weekly team meetings.

4To be quality focused at all times, with customer satisfaction as the number one priority.

5Ongoing client relationship management.

6To identify and investigate customer problems on a daily basis.

7Identify customer needs and advising them of the right product relevant to their requirements.

8Negotiating with businesses is an important part of the job.

9Achieving targets and exceeding customer expectations.

Skills and experience gained and enhanced.

1Telephone techniques.

2Customer care skills.

3Communication skills.

4Negotiation skills.

5Active listening skills.

6Writing business letters.

7British NVQ Level 2 in customer service.

Zenser Securities Ltd, NEW DELHI, INDIA

June 1996-Jan 2002

Share dealing and portfolio management on behalf of clients

Portfolio management

1Utilising in-depth knowledge of stock market, identifying potential of new companies and buying shares, e.g. Satyam Computers and Ranbaxy Laboratories, cheaply for clients and also personally.

2Responsible for developing relationships with existing clients & also converting routine enquiries into fresh clients’.

3Managing client portfolios on an ongoing basis.

4Responsible for understanding the clients’ short term & long term goals.

5While making investments review market conditions and tax regulations and advising clients’ accordingly.

6Portfolio Investments based on stock & money market analysis by conducting research & referring to various newspapers, Journals & meeting stock brokers, all this yielded good results for the clients’.

7Interacting with banks on a daily basis during the process of buying and selling shares.

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