NAME: Jeffery L. Jones

Phone: 256-***-****

EDUCATION:

**** *.*.* ** Electronic Engineering Technology; R.E.T.S. Electronic Institute

SPECIAL TRAINING/CERTIFICATIONS:

**** *******’s Security Plus

2011 Microsoft Certified Technology Specialist

2010 Microsoft Windows Vista

2008 CompTIA’s Security Plus

2006 Microsoft 2003 Office Suite Training Course

2005 Microsoft Windows XP Professional, MS2272

2004 DCC the Communicator 9.2

2004 Microsoft Windows 2000 Professional and Server 2152

2002 Security seminar

2001 Computer Associates Training UT295 & UT320

2001 IASO Training

2000 1567 Pre-installing and Deploying Microsoft Windows 2000 Professional

2000 1560A WinNT4.0 to Windows 2000

1999 Novell 560 – NetWare 5 Administration

1997 Team management course

1986-1997 CANON U.S.A. factory training

1994 Panasonic communication and system training

1993 PC basic training

EXPERIENCE:

I have 28 years’ experience in information systems computer programming and analysis, using computer systems and software to translate requirements into solutions. Experience include evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems, determination of potential and actual limitations, making recommendations for overall system efficiency. Also perform Server Administration, Backup and special projects to meet the needs of employer. Images computers using Army Gold Master, insure compliance of AR25-2, and DIACAP. Also monitor logs and adhere to safety within the work place. Train users on various software and I also have good written and oral skills.

SUMMARY:

Skilled System Administrator with proven ability to lead and motivate.

Technology savvy, self-starter, adept to moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently

Administer servers and PC to optimize hardware and software Installation and Configuration

Expert in installing Army Gold Master images

Duties includes assisting the Information Assurance Officer with DIACAP certification

Manage Redstone Arsenal, Active Directory Users and Computers container within the US Army Material Command, HQ AMC Forward

Analyzing requirement, documenting solution and presenting information to government leaders as well as to contractors

Work with Redstone Arsenal Directorate of Information Management (DOIM) in defining appropriate system and network security requirements including risk assessments, vulnerability assessment and recommending mitigation

Excel at providing comprehensive security to the network and support the local Information Assurance Officers by responding to the Information Assurance Vulnerability Alerts (IAVA)

Hands on experience troubleshooting, installing, backups and configuring systems. Work on SIPRNET, NIPRNET, VTC’s, Blackberry’s, Blackberry PKI CAC Sled, SMS client, CA UNI-Center, Vista, Windows 2003 server, Windows XP, Windows 2000, Windows NT, Netscape, Internet Explorer, Microsoft Outlook, Win95, Win98, Win3.X, Win311, McAfee and Norton Antivirus software, Office97, Office2000, Office2003, Office 2007, Remedy, Dial Up account, CC-mail, Microsoft client, Novell client, Network Interface cards and Drivers, Configure IP addresses, Gateway addresses, Security updates and patches, Perform Video Teleconferences from a MCU bridge.

DOD Secret Security Clearance

September 15, 2015 to Present

COLSA Corporation, Huntsville, AL

System Administrator II

Provide direct customer service and technical support to users as required via phone, e-mail, on-line systems and in person.

Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements at a moment’s notice, sometimes in very stressful situations.

Provide front-line telephone and desk-side information technology support to U.S. Army war-fighter customers/users at a military installation

Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing

Must correspond professionally and promptly with co-workers and supervisors, in person, verbally and in writing

Must be able to interface with individuals and military/civilian professionals at all levels of the organization

Must have good organizational skills and be able to work independently

Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

Technology:

Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network

Install and maintain peripheral equipment such as printers, modems, scanners, etc.

Familiarity and expertise in various operating systems (Windows 7, Vista, etc.)

Familiarity and expertise in mobile devices (blackberries, Apple IOS, Android, etc.)

Familiarity and expertise in business applications such as Microsoft Office and Adobe products and/or customer-defined/Army application suites.

Install, configure and maintain network applications and application distribution systems

Ensure system security in compliance with customer policy including virus protection

Implement and maintain network standards and guidelines

Utilize tools sets such as Active Directory, Remote Desktop, etc.

Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.

Maintain skill set required to do job

Maintain an awareness of trends within the technology industry, researching and testing to determine how they could be implemented within the organization.

Perform other hardware and software tasks as assigned

Awareness of Army compliance requirements, such as AR 25-2, Security Technical Information Guidelines, and DIACAP process.

Update systems with IAVA updates and anti-virus updates

I coordinate, execute implements and maintain the installation, configuration, troubleshooting and operation of customer application systems. Provides advice and assistance to customers and troubleshoots the most complex problems in a manner that minimizes interruptions in customers' ability to carry out critical business activities. Develops and manages customer performance requirements and customer support policies and procedures. Respond to customer service problems resulting from catastrophic events such as virus infections or wide spread power outages. I serve on application implementation team to ensure that customer service requirements are addressed. Reviews technical and design specifications to address customer requirements. Develops specifications for user instruction manuals based upon customer need. Define procedures for providing post-implementation support. Integrate a variety of system development activities and new technologies. Conducts trend analyses to identify areas where additional customer support and assistance is needed and initiates appropriate action such as defining new training requirements. I provide group and individual training to other customer support specialists on technical issues and new customer support technologies.

I also perform other duties as assigned.

Alutiiq International Solutions, LLC July 15, 2007

RITS - Redstone Information Technology Service Contract:

Garrison IMCOM Technical\Desktop Support – November 2013 – present

U.S. Army Material Command, HQ AMC- February 2010 – November 2013

Executive IT Service Support:

I provide Dedicated Support to the 4 Star General and Staff, NiprNet and SiprNet.

DUTIES: Design and implementation and administration of complex IT systems

Administration of Windows operating systems, Active Directory and Group Policy

Hardening IT systems according to DoD and Army Cybersecurity policies

Development of systems engineering artifacts

Supporting DoD certification & accreditation efforts

Other duties as assigned

. Command Post Systems and Integration Product Office, June 2008 - February 2010

PM Tactical Operations Centers, August 28, 2006 Madison Alabama: Business Analyst III.

Directorate of Information Management, Huntsville, Alabama: System Analyst III.

I have 23 years’ experience in information systems computer programming and analysis, using computer systems and software to translate requirements into solutions. Experience include evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems, determination of potential and actual limitations, making recommendations for overall system efficiency. Also perform Server Administration, Backup and special projects to meet the needs of employer. Images computers using Army Gold Master, insure compliance of AR25-2, and DIACAP. Also monitor logs and adhere to safety within the work place. Train users on various software and I also have good written and oral skills.

Computing Technologies Inc., June 24, 2002 – July15, 2007

PM Tactical Operations Centers, August 28, 2006 Madison Alabama: System Analyst III.

Directorate of Information Management, Huntsville, Alabama: PC support Tech IV.

I have 23 years’ experience in information systems computer programming and analysis, using computer systems and software to translate requirements into solutions. Experience include evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems, determination of potential and actual limitations, making recommendations for overall system efficiency. Also perform Server Administration, Backup and special projects to meet the needs of employer.

1998 – June 2002 NCCIM, Huntsville, Alabama, Corporate Information Center

Telecommunication Specialist III: 16 years’ experience in information systems computer programming and analysis, using computer systems and software to translate requirements into solutions. Experience include evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems, determination of potential and actual limitations, making recommendations for overall system efficiency. Also perform Server Administration and special projects to meet the needs of employer.

1997-1998 LSI RESEARCH, Inc. Service Managers

Experienced in the sale and service of IBM PC’s, my job involves service, sale and support of PC’s, printers and all types of peripheral in a network environment. I have the ability to provide batch programming and analysis on most Computer Systems and peripheral. I’m currently assisting in an NT network environment. I have also worked in a Novell environment. I oversee my department, provide customer support: onsite, e-mail, and by telephone. Reporting weekly of activities in my division.

1986-1997 N&L ENTERPRISES INC. Faxes / Printer Service Manager

Ten years’ experience in batch Programming and analysis of Digital office equipment:

PC’s, color laser printer, image filing system CF-250 / CF-510.

LAN fax server, full line of Canon facsimile machines.

Service all major brands of laser printers.

All peripheral equipment associated with the above systems, including computers, optical drive

Experienced includes training and supervision of other technical personnel.

I have the ability to install upgrades and troubleshoot hardware problems on computer systems.

I provided customer support, setup IP addresses and handle any problem with customers within my division. I managed my entire division reporting to the president of company on as needed basic.

1982-1986 SCI SYSTEMS INC. Lead technicians

Four years experienced in information systems, batch programming and analysis on Computer Systems and peripheral equipment. Experience includes training and supervision of new technician. Assist top-level engineer and management personnel in the order of work priorities, and the development, writing and the implementation of prototype boards.

HARDWARE: PC, Printers, Servers, Scanners, Fax, Monitors, Blackberry’s, I-phones, Polycom

VTC equipment.

SOFTWARE APPLICATIONS: Hands on experience troubleshooting, installing, backups and configuring systems. Work on SIPRNET, NIPRNET, VTC’s, Blackberry’s, Blackberry PKI CAC Sled, SMS client, CA UNI-Center, Windows 7, Vista, Windows 2003 server, Windows XP, Windows 2000, Windows NT, Netscape, Internet Explorer, Microsoft Outlook, Win95, Win98, Win3.X, Win311, McAfee and Norton Anti-Virus software, Office97, Office2000, Office2003, Office 2007, Office 2013, Remedy, Setup VPN account, CC-mail, Microsoft client, Novell client, Network Interface cards and Drivers, Configure IP addresses, Gateway addresses, Security updates and patches, Perform Video Teleconferences from a MCU bridge, also from AMX switch in conference environment.

SOFTWARE LANGUAGES:

SECURITY CLEARANCE STATUS: Secret (Current and Previous)

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