Customer Service Administrative Assistant

Robert W. Warden

P.O. Box *** – Woodbury, New Jersey 08096

***/***-****

email to: ********@********.***

Education

University of Pittsburgh (Sept. 1993 – August 1998)

Doctoral Student and Teaching Fellow, Dept. of History

Boston College, Chestnut Hill, Mass. (Sept. 1991 - June 1993)

Master of Arts in History, specializing in Soviet History

University of Massachusetts at Boston (Sept. 1987 - June 1991)

Bachelor of Arts in History

Northeastern University, Boston, Mass. (Sept. 1976 - June 1978)

studies in political science, economics, and computer science; participated in the cooperative education program (experience from which appears below)

Experience

Quad Graphics (Dec. 2006 to present)

Lead Material Handler; responsible for receiving & materials database maintenance, communications with Customer Service Representatives, and general warehouse operations

Camden County College (Sept. 2004 to present)

Adjunct Professor; prepared and taught courses on world civilizations

Philadelphia University, School of College Studies (September 1999 to June 2004)

Adjunct Professor; prepared and taught courses on world history, contemporary events, urban history, and contemporary Europe

Carnegie Mellon University, CERT (October 1998 to June 1999)

Administrative Assistant; answered calls on Internet security hotline, took reports and forwarded to technical staff

Allegheny Intermediate Unit, Exceptional Children’s Program (April 1998 to October 1998)

Administrative Secretary; prepared correspondence, reports and forms, designed and maintained databases of students serviced, and provided administrative support

Highmark Blue Cross/Blue Shield, Provider Reimbursement Dept. (June 1996 to March 1998)

Administrative Assistant; participated in the maintenance of provider files, including detection and correction of discrepancies, and compiled lists of providers participating in competitors plans

University of Pittsburgh, Department of History (Sept. 1993 - Aug. 1998)

Teaching Assistant & Instructor; taught or assisted in teaching survey courses on Western Civilization and Russian History

Cytel Software Corp., Cambridge, Mass. (Sept. 1991 - Feb. 1993)

Administrative Assistant; took orders by 'phone and post, responded to customer complaints and queries, performed routine administrative tasks (ordering of supplies, services, etc.), prepared invoices and sales information

University of Massachusetts at Boston (Sept. 1987 - June 1991)

Library Assistant; responsible for day-to-day operation of the College of Public & Community Service Library; shelving books, assisting patrons, preparing documentation of holdings

W.N. Proctor Co., Boston, Mass. (Sept. 1983 - Dec. 1986)

Traffic Clerk; responsible for presentation of entries to U.S. Customs and ensuring their prompt release and return; notified truckers of the availability of cargoes, advised customers of shipment status, and resolved with Customs & steamship lines problems arising with release of goods

Farrell Lines, Inc., Boston, Mass. (July 1980 - Feb. 1983)

Import Services; responsible for the release of inbound cargoes, including collection of bills of lading and freight charges, preliminary claims processing, coordination of movement of inbound shipments; maintained customer contact and performed assorted customer service tasks

Peabody & Lane, Inc., Boston, Mass. (Oct. 1978 - July 1980)

Inward Freight Cashier; recorded receipt of ladings and payments, released cargoes for delivery; performed initial receivable processing and served as liaison between Accounting and Inward Freight Depts.

C.H. Powell Co., Inc., Boston, Mass. (April 1978 - June 1978)

Export Clerk; prepared export documents and delivered same to lines and agents

Special Skills

WordPerfect, Microsoft Word, Microsoft Excel, Access, familiar with office procedures and equipment; fair facility with the English language.

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