V. Lynne Harp

**** ********** **** *******, ** **025

Phone: 704-***-**** E-Mail: aczbfo@r.postjobfree.com Skills and Attributes

Excellent supervisory skills, able to motivate and energize employees Proficient with Word, Excel, PowerPoint, and Publisher; Acquainted with Access, InDesign and Photoshop; Experience learning other applications quickly as needed Experienced taking calls and communicating messages Interact well with people but also capable of working independently Enjoy troubleshooting, problem solving, and finding solutions Efficient and organized

Cash office experience: handling monies and deposits; ordering change; keeping records Fast learner

Hard working, intrinsically motivated, strong sense of responsibility Creative

Able to quickly assess and organize multiple tasks to accomplish them efficiently; able to maintain schedules Experience

Office Depot 27 September 2007- Present

Started as a copy and print associate, and was cross-trained in the roles of cashier, technology and logistics. Promoted to current position of Customer Experience Manager: responsible for overseeing all aspects of the copy department and front end including maintaining necessary inventory, ensuring proper maintenance of equipment, customer satisfaction, and employee hiring, training, and supervision. Uphold company culture by providing exceptional customer service to everyone who comes in and coaching employees to do the same. Experience resolving customer concerns or complaints and offering solutions when necessary both in person and over the phone. Ensure all sales goals are reached and promotional items are effectively sold. Excel within a deadline intensive environment ensuring accurate and on-time completion of all projects which includes the ability to efficiently multi-task and set proper priorities for said completion. Handle all aspects of maintaining a filing system for all store records up to and including cash office procedures, freight shipments to and from the corporate office, store ordering of supplies and inventory, and all orders from outside vendors. Arrange details for all store events including the ordering of food and setup and clean up for such events. Target May 2005 - August 2007

Sales representative in ladies’ clothes. Provided excellent customer service both in store and over the phone. Met and exceeded store sales goals on a regular basis. Performed other housekeeping duties in addition to selling. Always tried to find exactly what every customer was looking for, even if that meant ordering it or calling another Target.

V. Lynne Harp

3983 Tallowtree Lane Concord, NC 28025

Phone: 704-***-**** E-Mail: aczbfo@r.postjobfree.com 2

Mecklenburg Area Catholic Schools December 2000 – June 2010 Started as a first grade Teacher’s Assistant: responsible for overseeing all aspects of ensuring the safety of students in the cafeteria and on the playground, assisting the classroom teacher with preparing lesson materials, and grading and filing papers. Also assisted other grade levels as well as supervising children both before and after school in the appropriate programs. Promoted to Assistant Media Specialist: responsible for ordering, cataloging and shelving books; checking in and out of books; helping with the preparation of lesson plans; and assisting classroom teachers with the setup and use of various electronic devices such as video recorders, overhead projectors, and a smart board. Responsible for maintaining all records for classroom supply orders, student papers and records, and all field trip arrangements including the transportation to and from the venue and the list of students who had paid and turned in their permission slip to attend. Cipriano Plumbing and Tile Service December 1993 – August 2000 Managed all daily office operations and maintenance of all office equipment, keeping accurate records for, as well as ordering, all business supplies. Provided efficient, friendly customer service to clients. Processed all accounts receivable and accounts payable. Answered all incoming calls directing them to the proper person when necessary or taking a message when that person was not available. Made numerous outgoing calls for various reasons such as to discuss work needed, or issues with a completed job. Setup and prioritized daily tasks and projects for busy office including call logs, appointments, travel, expense reports, and general errands. Handled all incoming correspondence by sorting, distributing and responding to any correspondence that contained inquiries about business services or pricing. Education

University of North Carolina at Charlotte Summer 2008 –May 2011 Bachelor of Arts, Elementary Education.

Graduated Magna cum Laude - GPA 3.97 out of 4.0

Central Piedmont Community College 2004 - 2008

Associate of Arts, General Education

Bladensburg Senior High School 1976 - 1979

Bladensburg, MD

Diploma