Eric Smith, M.A.

**** ****** *****

San Antonio, TX 78233

210-***-****

aczbfm@r.postjobfree.com

Summary

M.A in communication counseling seeking position where helping and organizational skills will be of most benefit. 28 hours completed toward PhD. Worked as a research science assistant and managed a cancer research lab in college.

Nominated Most Outstanding graduate student in Counseling. Nationally ranked ninety-fifth percentile on NCE licensing exam. Accomplished writer and researcher.

Professional Experience

San Antonio Behavioral Health Hospital, April 2016 to current

Admissions Shift Lead/Intake Therapist

Manage evening shift for a large mental health inpatient facility. Assessed incoming patients for background and acuity issues. Process walk-in and emergency detained patients. Coordinate between psychiatrists, nursing staff and units on care procedures and plan. Liaison with medical doctors and insurance companies. Coordinate new business relations in conjunction with business development. Wrote extensive assessments and insurance utilization reviews.

Daily outreach to regional hospitals and health facilities to increase patient admissions. Process up to nine patients nightly, each patient value of $20,000.

Input and process and legal admissions documents, oversight of nursing staff, development daily Excel spreadsheets with profit margins and hospital capacities. Rectify process, insurance and personnel logs.

Follow EMTALA Protocols

UR insurances authorizations

Assisted nurses in reviewing medical collateral

La Paz, Psycho-Educational Course Therapist

San Antonio, Texas, 12-15 to 3-16.

Administered eight courses a day to various levels of functioning clients with diagnosis of schizophrenia, schizoid-effective disorder and Bi-polar condition. Took case and progress notes for over 150 clients per day. Wrote individual analysis for clients.

Helped teach living skills

Handled the emergency /weekend phone

Hope & Harmony – San Antonio, Texas

Counselor - April, 2015 to current

Family and couple’s therapy. Highly skilled and practiced at relationship counseling. Keep effective notes and treatments. Large customer base. Couples travel from over one hour away for weekly sessions. Wrote case notes and treatment plans.

Family Endeavors/Child Protective Services – Central Texas

Foster & Kinship Home Risk Assessor – August 2013-Current

Conduct interviews, perform home assessments for potential kinship caregivers, and foster care adopters. Write detailed reports on strengths and weaknesses of placements. Use critical and professional skills to discern safety of vital environments needed for children in crisis and transition situations.

Telephone Interviews with Extended family, Adult Children of Foster Kin and Personal References. Team member of highest rated State Supportive Agency for both quality and efficiency. Extension experience in the wider region with diverse populations. Worked closely with migrant worker populations.

Case evaluations contracted to Child Protective Services

Reviewed by District Judges to determine placement

Awarded “Rookie Home Assessor of the Year” for superior risk analysis and dedication to mission focus

Handled casework in over 30 Counties

Rivercity Advocacy – New Braunfels, TX.

Counseling Group Leader - Intern, July 2013 – Sept. 2014

Facilitator for weekly Men’s Group. Help single and dual diagnosis consumers discuss life management skills. Co-facilitator Depression and Anxiety Groups. Facilitated cooperative interaction between clients in the art room. Office intake and organization tasks. Experience with Suicide Ideation counseling, addiction issues, life-stage transition issues, family violence issues, relationship and career counseling.

Anger Management Training

Consumer outreach

Liaison with Agencies for referral networks

Referred to community agencies and services

Zeitgeist Wellness – San Antonio, TX.

Customer Service Intern – May 2013 - August 2014

Accounting, Insurance tracking and customer relations for fast paced, downtown counseling firm. Worked directly with customer at reception and by phone to coordinate appointments and log insurance payments. Transferred all data on payments and insurance status to internal database. Matched new patients with specific providers that handled their insurance and diagnosis.

Sage Social Services – Converse, TX.

Family Support Advocate - Intern, August 2013 - current

Provide in home family and child counseling. Effectively utilize play therapy individually and in groups. Worked in conjunction with foster care families and CPS to provide support and treatment. Effectively handled high volume caseload. Highly positive client and supervisor feedback.

Reviewed case histories, results of psychological testing and medical records as well as court documents for each case.

Wrote Treatment Plan Development

Progress Note maintenance

Worked with clients at San Antonio Aids Foundation

Exhibit host at recruiting and agency referral events

Extensive Corporate Sales Experience

AMAZON.COM, YellowBook USA, Heart Media, Knight-Ridder Corp., AutoTrader

1995-2012

Extensive business-to-business marketing sales experience. Heavy reliance on establishing appointments, relationship, data and sales by telephone. Proven closer who handle customer satisfaction in diverse situations very well over many years. Worked with complex tracking and data system through AMAZON.COM for high volume Christmas Season.

United States Senate – Byron Dorgan of North Dakota - Washington, DC. – 2001

• Intern - Prepared the Senator for media interviews and handled many forms of communication including processing daily news. Wrote legislation strategy for an international trade issues.

Training

Princeton Research Psychology & Plagiarism Certification

NCU Doctoral Research, PhD studies and Ethical qualifications

Broad Educational Background

Education

Wayland Baptist University, San Antonio, TX.

Masters in Counseling

Trinity University, San Antonio, TX.

Bachelors Degree in Political Communication

Advanced Training Certificate

Top scores on statewide testing

Teacher’s Certificate

A Career in Education

Additional Skills & Experience

Upward Bound Instructor - 2002

Taught for Federal TRIO program at the University of North Dakota. Instructed three classes of Native American high school students in the Language Arts and Creative Writing as part of college prep program.

Autism Advocate for Examiner.com

Volunteering

Counselors to Malaysia, San Antonio, TX.

Fundraising Organizer

Organized charity sales systems to sponsor counselors travel to Malaysia where they will have trained locals on Family Dynamics. Wrote marketing.

Baptist Health System - 2012 & 2013

Service & Academic Scholarship Awards

References available upon request

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