Customer Service Technical Support

*

Anne-Marie CAMILLERI

Address: *** ********* ******

San Francisco–California- 94134

Tel.: (001 415-***-****)

Clean driving license

WORK EXPERIENCE

**/****- ***: unemployed

**/****- **/**** **CHE MOLECULAR SYSTEMS, Inc, California, USA Principal Clinical Research Associate- RMS Clinical Operations Group.

Customers: Worldwide Roche Molecular Systems customers.

Major Job Functions and Contributions: provide independent clinical operations leadership on key studies. Responsible for the planning and preparation of studies

(Clinical Trials for pre-approval products as well as Marketing Evaluations for post- approval products). Involvement in the studies budget/contract design and negotiation as well as in the selection of the Investigators. Design and write study protocols, reports and manuscripts. Work with Data Management and Biostatistical staff on the design of documents and processes for the collection of study data from the participating sites. Ensure the collection and maintenance of legal and regulatory documentation. Manage the training and coordinates the qualification and certification of the study site personnel. Ensure accurate and complete study management/data collection and transfer in the data management system. Ensure sites compliance with regulations and study protocol requirements. Act as a liaison between the sites and Roche Molecular Systems through the site monitoring (on-site and via teleconference calls) and by providing technical assistance as necessary. Manage and forecast the study material and reagents logistics and on-site installation of the study instrumentation. Conduct reference material testing in- house as necessary. Organize and facilitate investigators meetings and participate as speaker. Participate in Project Team Meetings in-house and prepare the projects status summaries including establishment of the projects timelines. Provide managerial/ supervisory support to the Clinical Operations Lead by mentoring and coaching Junior Clinical Research Associates and Monitors.

12/2006- 01/2010 ROCHE MOLECULAR SYSTEMS, Inc, California, USA Senior Clinical Research Associate- RMS Clinical Operations Group.

Customers: Worldwide Roche Molecular Systems customers.

Major Job Functions and Contributions: responsible for the planning and preparation of studies (Clinical Trials for pre-approval products as well as Marketing Evaluations for post-approval products). Involvement in the Study contract design and negotiation as well as in the selection of the Investigators. Design and write study protocols, reports and manuscripts. Work with Data Management and Biostatistical staff on the design of documents and processes for the collection of study data from the participating sites. Ensure the collection and maintenance of legal and regulatory documentation. Manage the training and coordinates the qualification and certification of the study site personnel. Ensure accurate and complete study management/data collection and transfer in the data management system. Ensure sites compliance with regulations and study protocol requirements. Act as a liaison between the sites and Roche Molecular Systems through the site monitoring (on-site and via teleconference calls) and by providing technical assistance as necessary. Manage the study material and reagents logistics and on-site installation of the study instrumentation. Conduct reference material testing in-house as necessary. Organize and facilitate investigators meetings and participate as speaker. Participate in Project Team Meetings in-house.

07/2002-12/2006 ROCHE MOLECULAR SYSTEMS, Inc, California, USA International Technical Support-Principal Specialist II- RMS GCTA Complaint Handling Unit Department.

Customers: Worldwide Roche Molecular Systems customers.

Major Job Functions and Contributions: responsible for the Product Support (Technical and Scientific) to Affiliates and Customers on–site and in-house for all the Roche Molecular Systems PCR products and instrumentation. Ensured customer service response via the company’s hotline. Provided customer troubleshooting recommendation and guidelines for all PCR reagents and molecular diagnostics devices. Responsible for the maintenance of the Complaint Handling Database by tracking and recording customers calls and on-site intervention of the Product Support Staff. Provided feedback CV-Revision 17-JAN-2017

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to the Marketing and Development Departments regarding customer requests for products improvements. Responsible for the development of training material as well as troubleshooting and technical guidelines documents for customers (internal and external). Provided on demand PCR product/instrumentation demonstration and on-site Customer Training. Assistance to the Marketing Product Managers for the coordination of customer congress and product promotional events. Provided training for the Sales Force Representatives as well as troubleshooting assistance during customers visits. Ensured scientific and technical knowledge transfer in-house. 01/2001-06/2002 ROCHE MOLECULAR SYSTEMS-TEGIMENTA, Rotkreuz, SWITZERLAND International Technical Support-Trainer and Marketing Evaluation Specialist

Customers: European Roche Molecular Systems customers.

Major Job Functions and Contributions: responsible for the Product Support (Technical and Scientific) to Affiliates and customers on–site and in-house for all the Roche Molecular Systems PCR products and instrumentation (e.g. PCR reagents and diagnostics testing Kits, as well as Analytical and Clinical devices and PCR systems). Ensured customer service response via the company’s hotline. Provided troubleshooting recommendation to the customers for all PCR reagents and molecular diagnostics devices. Responsible for the maintenance of the Complaint Handling Database by tracking and recording of the customers calls and the on site intervention of the Product Support Staff. Provided feedback to the Marketing and Development staff regarding customer requests for products improvements. Increased the interaction with other departments within the company (e.g. Quality Control, Research and Development) in order to improve PCR knowledge of processes. Responsible for the development of training material as well as troubleshooting and technical guidelines documents for customers (internal and external). Organized, managed and conducted training for all PCR product lines in-house (to ensure the knowledge transfer to the junior staff and Affiliates representatives) as well as training on-site at Customer laboratories. Managed Marketing Trials and Evaluation studies for PCR launched products at multiple customer sites by handling the coordination, troubleshooting, monitoring, training and logistics tasks. Organized and participated in Customers and Affiliates International PCR Forums and Scientific Seminars.

01/1999-12/2000 ROCHE MOLECULAR SYSTEMS FRANCE, biotechnology/pharmaceutical company, Meylan: National Technical Support PCR for RMS France

Customers: key account customers all over France (i.e. Private Pharmaceutical Industries, Blood Banks, Public Hospitals and University Research Laboratories)

Major Job Functions and Contributions: responsible for the Product Support (Technical and Scientific) for all the Roche Molecular Systems PCR products and instrumentation. Ensured customer service response via the company’s hotline. Provided customer support and troubleshooting recommendation to the customers for all PCR reagents and molecular diagnostics devices. Provided feedback to the Marketing and Development Departments regarding customer requests for products improvements. Responsible for the development of training material as well as troubleshooting and technical guidelines documents for customers (internal and external). Provided on demand PCR product/ instruments demonstration and on-site Customer Training. Assistance to the Marketing Product Managers for the coordination of customer congress and product promotional events. Provided training for the Sales Force Representative as well as troubleshooting assistance during customers visits.

02/1992-12/1998 BOEHRINGER MANNHEIM FRANCE, biotechnology/pharmaceutical company, Meylan

Sales Force & Technical Support:

Annual sale turnover generated in 1997 : 8.5 million FF

Business area covered : Paris and its suburb

Customers: key account customers (i.e. private pharmaceutical industries, blood banks and public hospitals) representing 52% of my annual turnover and around 500 KFF per account; and smaller account customers like public institutions, private hospitals, universities of sciences and medical/pharmaceutical schools (i.e. 50 KFF per account)

Major Job Functions and Contributions: ensured sales expansion by promoting company’s products and instrumentation at new potential customer sites. Strived to consolidate the sales generated by existing customer sites. Acted as a liaison between customer sites and internal Marketing/Sales Departments (for sales activities as well as for the implementation and follow-up of Marketing Evaluation studies). Provided assistance to the Marketing Product Managers for the organization and conduction of Marketing Congress and Scientists to Scientists Seminars for the promotion of the company’s products. Participated in the writing of Marketing brochures and promotional material as well as training and scientific customer support documentation. Responsible for the Technical Support and Troubleshooting of all product lines at customer sites. CV-Revision 17-JAN-2017

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WORK PLACEMENTS

04/1991-08/1991 NATIONAL SCHOOL FOR BIOTECHNOLOGY OF STRASBOURG (5 months): Laboratory Assignee:

Establishment and optimization of a transfection protocol in eukariotic mammalian cells

(transfection of a gene bank encoding for an opïoid receptor) 02/1990-08/1990 TRANSGENE SA, Laboratory, Strasbourg (7 months): Laboratory Assignee:

Construction of E-coli vectors for the expression and secretion of human antibodies 07/1989-08/1989 VIROLOGY INSTITUTE OF STRASBOURG, Strasbourg (2 months): Laboratory Assignee:

Cloning and expression of a gene fusion protein Cowpox- ” h r ” in a vaccine recombinant viral vector for the synthesis and study of the Cowpox protein 07/1988-08/1988 SACLAY NUCLEAR RESEARCH CENTER, Paris (2 months): Translator/ Hostess:

Supervising of translations in both English and German, during a series of international seminars/symposiums regarding the properties issues and environmental drawbacks of the TRITON gas.

EDUCATION

09/1987-06/1991 National School of Biotechnology Strasbourg: Engineering Diploma in Biotechnology

Diploma of Applied Studies in Molecular and Cellular Biology, Minor: Biotechnology Dissertation topics (in English and in German):

* Transgenic Mousses: a tool for immunology studies

* Development and evolution of biocensors and biochips

* The polyacrylamide electrophoresis gel and its applications 09/1986-07/1987 RENE DESCARTES UNIVERSITY OF PARIS: First year in medical studies 09/1984-06/1986 RUTGERS STATE UNIVERSITY OF NEW JERSEY (New Jersey, USA): Sophomore and Junior Years, Major: Biochemistry, Minors: Mathematics and Premedical Studies

06/1983-07/1984 Secondary School Diploma (Baccalauréat C), Majors: Mathematics, Physics, and Biology.

LANGUAGE SKILLS

FRENCH: Mother tongue

ENGLISH: Fluent (written and spoken)

GERMAN: Good (written and spoken)

OTHER INTERESTS

• Computer Skills : Excel,Power Point, Word and Visio

• Organization of series of seminars on biotechnologies in developing countries

• Member of a voluntary organization for child caring at the Necker Pediatric Hospital in the Neurosurgery Department

• Volunteer for the American Red Cross First Response and Crisis Events Team at the Oakland Unit

• Volunteer for the AARBF (Alisa Ann Rush Burn Foundation) : to enhance the quality of life for burn survivors and promote burn prevention. The foundation works in partnership with the fire service, burn centers and community volunteers to provide support to burn injured children, adults and their loved ones

• International culture (European family, 2 year stay in the USA, 3 year stay in Zaïre/Africa, frequent travels)

REFERENCES AVAILABLE UPON REQUEST

CV-Revision 17-JAN-2017

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