Narottam Kumar Singh E-mail – aczbba@r.postjobfree.com

Mobile- 858-***-****, 829-***-****

Career Objective

Obtain a position in Hospitality and Retail Sector’s where I can maximize the company profit from my management skills, quality of assurance, determination and job experience.

PROFILE SUMMARY

Bachelors in Hotel Management & Catering Technology with nearly 5 years 7 months of experience in guest service, menu preparation, inventory management, scheduling management etc.

Currently associated with Haldiram’s as Restaurant Manager; involved in supervising staff for efficient service to guests, managing guest complaints, etc.

Deft in managing inventory and planning the day’s menu with judicious use of resources.

Adept in imparting training to the staff and managing reports of all employees.

Underwent training at Hotel Rivera De Goa, Goa and Hotel Taj Palace, New Delhi in various departments of the hotel.

An innovative individual with strong communication skills; ability to handle pressure in given deadlines.

AREAS OF EXPOSURE

Restaurant Management Guest Service Staff Management

Inventory Management Financial Operations

Menu Planning Scheduling Management

Work Experience:

1.

Organization : MC Donald’s, India

Designation : Assistant Restaurant Manager

Period : Worked 4 years 8 months

2. Current Organization : Haldiram’s Manufacturing Pvt. Ltd.

Designation : Restaurant Manager

3.

Industrial Experience. : 6 Month in Rivera de Goa Hotel and Resort Goa

: 2 Month vocational training from Taj Palace, Delhi

Responsibilities:

Supervising efficient working of departments and assigned shift, administer pre-meal meeting and rectifying all service of staff.

Imparting training program and preparing schedule & handling inventory effectively.

Monitoring & managing guest complaints, ensuring satisfaction and administering efficient follow up for same to receive feedback.

Coordinating with Area Manager for everyday operation and maintaining financial and administrative records.

Maintaining personal records, schedules and reports for all employees.

Coordinating with team to meet sales target while ensuring customer satisfaction and following company procedures to increase productivity.

Performing regular inspection of food & beverage preparation and presentation and maintaining inventory to enhance sales.

Handling financial operations of restaurant after the closing of the restaurant.

Prepared supplies for busy weekday lunch shifts and maintained inventory levels throughout peak hours.

Organized staff schedules and workloads to maximize productivity.

Monitored food preparation to ensure orders are completed quickly and no product is wasted.

Involved in keeping dining area clean with effective oversight and crew assignments.

Resolved customer service issues quickly and ensured total satisfaction from all guests.

Managed inventory for all shifts and ordered supplies.

Suggested recommendations to management for assignment charges and cleaning duty reorganization.

Operational:

1.Doing the hiring for the store.

2.Placing the weekly and monthly orders

3.Preparing the Daily Reports and inventory sheet.

4.Handling scheduling system.

5.Handling training system.

Achievements

1 Awarded with certificate from Radisson for service to TRH Prince of wales & Duchess of Cornwall

2 Won best front office manager at inter college competition

3 Won salad competition

4 Awarded with scholarship

5 Revise in salary within 6 months of first job.

Professional Education

2007- 2011 Bachelor of Hotel Management from CT Institute of Hotel Management, Jalandhar From P.T .U

Academic Education

200*-****-**+2 from Bihar Intermediate education council

2004 : 10th from C.B.S.E Board

Personal Details

Father Name : Sh. Tara Nand Singh

Date of birth : 30,November 1988

Nationality : Indian

Marital Status : Single

Sex : Male

Hobbies : Listening music, chatting, traveling to new destinations.

I hereby declare that the details furnished above are true to the best my knowledge and belief.

Narottam Kumar Singh

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