Customer Service Manager

JIM COCKERILL

Thornton, PA ***** Phone: 610-***-**** **************@*****.***

Professional Summary

Highly accomplished Operations Leader experienced in managing both union and non-union workforces. Results driven manager with proven organizational and analytical skills, providing leadership and direction for manufacturing activities maximizing quality, safety and output. Consistent record of success, with increased responsibilities, in large corporate and smaller entrepreneurial environments.

Core Competencies

Operations Management

Quality Control

Proactive Problem Solving

EHS Management

Innovative Leadership

Continuous Process Improvement

Safety and OSHA Management

Organizational Management

Change Management

Supplier / Contract Management

Strategic Planning

Leadership Development

Professional Experience

Jacob Holtz Co. Lester, PA

Middle market manufacture of casters, wheels, metal stamping and hardware with operations in Philadelphia, NC and China.

VICE PRESIDENT OF OPERATIONS

Chief Operations Officer

General Manager Operations

Instrumental in improved bottom line profits

oIncreased productivity consistently year after year

oSupported 30% sales growth while reducing direct labor and manufacturing expenses over nine years resulting in a 17% improvement in EBITDA

oPlanned for the relocation of the plant headquarters and main manufacturing facility – improving operational flow, safety, quality and delivery performance

Organized semi-annual physical inventories and maintained inventory accuracy consistently above 95%

Successfully integrated two company acquisitions

oConsolidated Manufacturing equipment into operations with no disruption to customer service

oArranged equipment improvements, increasing up-time and reducing quality issues

Established a culture of safety, insuring OSHA Compliance, reducing the accident/incident rate by 80%

Responsible for managing departmental annual budgets without negatively impacting customer service

Worked closely with the commercial side of the business to insure customer satisfaction while improving gross margins

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JIM COCKERILL

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JCJA Consultants, Thornton, PA

OPERATIONS CONSULTANT

Consulted for Ryerson Steel, Bryn Hill Industries and Jacob Holtz Co.

oIdentified core operating issues, developed recommendations for executive leadership designed to support growth, addressed structural problems and improved performance

Ryerson Tull Inc., Philadelphia, PA

Managed the Philadelphia warehouse and production operations for the nation’s largest Steel Service Center. Operations included coil processing, plate burning, laser cutting, saw, and plasma cutting.

OPERATIONS MANAGER

Provided operational leadership as territory increased by $80M

Responsible for $30M in inventory, 70,000 line items, 245,000 sq. ft. warehouse

Introduced procedures, which resulted in productivity gains of 26% over three years

Increased on-time delivery by 20% over two years

Restructured safety policies and programs, resulting in 50% fewer accidents over 3 years

Instituted procedures, which reduced operating errors by 20%

Converted from legacy computer system to SAP

Worked closely with Engineering, Marketing, and Sales to help set strategy and requirements for new products and programs for the Service Center

Implemented job safety analysis for all warehouse positions

Consolidated operations after acquisition of largest competitor

Reduced operating expenses by 20% while increasing sales and shipments

Initiated JIT & JIT2 operations and deliveries to customers in 10 states

Education

BA, Organizational Management Eastern College, St. David’s, PA

AS, Electronic Engineering Spring Garden College, Philadelphia, PA

AS, Power Plant Technology Williamson Trade School, Media, PA

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