Denise Garcia ***** University Blvd., Cleveland, OH 44122 aczba6@r.postjobfree.com 513-***-****

EXECUTIVE SUMMARY

Process Improvement Analyst - Business Process Manager - Project Manager - Business Analyst for large complex IT projects & systems. In addition you will find overlapping dates on a few of my contractual assignments due to running multiple projects at once.

1.I have over 25 years of operations in the application design to restructure of organizational implementations for government, state and private sector. Serving end-users training and process management, for over 1.2 million user. Incorporating new security protocols and infrastructure in SCWC- Supply Chain Web Center vault and non-vault internal and external stakeholders. I worked with a budget as large as 27 million to as small as $325,000.00. I feel that my credential are perfect for this role.

2.I have over 20 years of extensive experience as a Senior Project Manager Application Administrator and Senior Business Analyst that was responsible for managing small team and large team of analysts, developers, testers, engineers and programmers. I have expertise within various applications domains including Healthcare, Retail, Manufacturing, Transportation, Healthcare and Logistics.

3.Product knowledge within Oracle - Customer Experience, Enterprise Performance Management, Enterprise Resource Planning, Human Capital Management, Product Lifecycle Management, Supply Chain Management, JDEdwards Distribution &Logistics, webMethods, SCWC, Gentran Workflow Services & Integration, GXS, Trading Partner Network, Peregrine, Remedy Administration, GIS, Kronos, Contivo, Clarify, PeopleSoft, SharePoint.

4.18 years as a Regional Director of Human Resources, Administrator and Corporate Safety Coordinator within Retail, Manufacturing, Transportation and Logistics environment In addition you will find overlapping dates on a few of my contractual assignments due to the urgent needs of the end-client.

5.Experience leading and carrying out all phases of full SDLC enterprise system development, from planning, analyzing, designing, building, and testing applications, to maintain or modernize legacy mainframe applications.

6.Managed cutover plans to minimize disruption, analyze technical challenges, plan resolution sessions with relevant teams, to manage, coordinate, lead, analyze, and communicate these findings to stakeholders for risk and mitigation cutover phases.

7.Experience integrating and administering social learning and development solutions with learning management systems (LMS) and learning content management systems (LCMS).

8.Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations.

9.Performed ETL - migration data from one database to another, to form data marts and data warehouses and also to convert databases from one format or type to another.

10.Demonstrated analysis and problem solving including determining priorities, producing fully developed quality recommendations for decision makers.

11.Established and implemented statewide learning standards for the OH Administrative Knowledge System (OAKS)

12.HRIS & HRMS Technology Systems such as PeopleSoft, Kronos, SAP, webMethods, Ceridian, iCIMS and Oracle.

13.16 years working in a functional/business analyst role supporting HCM systems and 8 years Project Management of operational experience with PeopleSoft full life cycle.

Experience with PeopleSoft full HCM Upgrade

Worked as HCM Functional Lead 8+ implementation and/or upgrade projects.

Knowledge in understanding business requirements, processes and implementation approaches for the following PeopleSoft HCM modules:

Core HR

Global Payroll & Time/Labor Experience

Workflow approval configuration and processing

Experience with Core HR, Global Payroll & Time/Labor.

Advanced knowledge of automated systems testing procedures, data conversion analyses, transaction processing and troubleshooting application.

QA test development work and work with the technical development team to ensure customer requirements are met

Advanced knowledge of HCM business practices, work flow analysis, business systems design, and process re-engineering.

Experience in requirement gathering, fit/gap analysis, documenting design, test planning and execution, training strategy, and overall implementation planning.

Ability to evaluate configuration options to leverage PeopleSoft delivered functionality.

Demonstrated ability to handle multiple priorities effectively and efficiently.

Demonstrated verbal and written communications, making presentations before groups and committees and working and/or leading effectively and cooperatively with staff and management.

EXPERIENCE SUMMARY

Business Process Management (BPM), Business Process Model (BPM), Business Rule Models (BRM), Knowledge Management (KM), Business Intelligence (BI), Data Warehousing (DW).

User Acceptance Tester (UAT) to reduce or eliminate change requests, and drastically reduce project costs, reduced the cost of developing the application, ensured that the application behaved exactly as expected.

Extensive experience with the Business Rules Approach & Business Rules Engine technology, Customer Relationship Management (CRM), and 1-to-1 Personalization.

PeopleSoft Core HR, ESS, MSS, Absence Management, Time & Labor Module, Payroll, Core HR.

SharePoint Administrator 10 years, develop, design and manage web content, customizations, forms, and custom work flow in SharePoint 2013, created lists, metadata tagging for library-based applications, created collaborative portals between user groups and sites and developed SharePoint ribbon, custom lists, sites, sub-sites, and document libraries (requiring a solid understanding of taxonomy and SharePoint Best Practices

TECHNICAL SUMMARY

Advanced Microsoft Office, ABT Project Workbench, Lotus Notes, SAP (AI), JDEdwards (E1), webMethods, SCWC, Gentran Workflow Services &Integration, GXS, Peregrine, Oracle OneWorld, Sage, Remedy Administration, GIS, Kronos, Clarify, PeopleSoft, SharePoint, JavaScript, CRM and SQL.

EDUCATION

Bachelor of Science Degree in Human Resources, The OH State University, Fisher College of Business, Columbus, OH – 1994

INTERNSHIP

The OH State University Graduated 1994

Davenport College Pre-Law, Criminal Studies, transferred to OH State University

Kalamazoo Valley Community College, pre-requisites, transferred, Davenport College

Pro-bate Court, Circuit Court, District Court, In-take & Out-take County Jail, Pre-Trail depositions & hearings

CERTIFICATIONS - 2008, 2010, 2012, 2014, 2016 and recertified for 2018.

Lean Six Sigma Green Belt, Lean Six Sigma Black Belt

Six Sigma Green Belt, Six Sigma Black Belt

PMP and PMO

Agile, Waterfall and Scrum Master Certified

PROFESSIONAL EXPERIENCE

The State of OH, DODD – Program Manager/Project Manager, III, Agile Environment Columbus, OH 9/2015 - 11/2016

Provided program technical/functional assistance to state and contracted information technology professionals on multiple phases of a project.

Gathered information from various sources (business, and technical teams) during the inception (i.e., development of the scope and outline of the general requirements) of a project.

As a Project Manager/Sr. B.A. III, I developed and refined user stories.

Performed functional tasks within Microsoft Visual Studio Platform

SharePoint 2013 develop, design and manage web content, customizations, forms, and custom work flow.

Assisted with user requirements to stories; added artifacts obtained from the business to stories.

Developed supporting artifacts based on interviews with the technical and business team.

Wrote acceptance criteria and managed user stories from committed

Negotiated and organized project deliverables within multiple complex business environment in order to manage stakeholder’s expectations.

Worked in strong Agile environment throughout multiple systems and continued development life cycle (SDLC).

Delivered Project Plan, Risk log, Issues log, Status reports, Resource Plans, to project team and facilitated meetings and other project related activities produced strategy documentation in collaboration with technical team and the PMO.

Communicated with clients to develop project requirements and to generated specifications, to implement, to test and deploy into production on time and within budget.

Performed ETL - migration data from one database to another, to form data marts and data warehouses and also to convert databases from one format or type to another.

Presented and participated to Executive Committee to discuss project status and drive the decision making process to meet deliverables on time from ready to test processes.

Used a variety of tools including VISIO, Balsamiq, and PowerPoint to develop mock-ups and artifacts.

Worked closely with the QA team to support testing processes in pre-production and production environments.

Supported the quality assurance team in the testing process.

Provided support to the BA/Technical teams to establish QA standards, applying them in the development environment to test cases and ensuring that the test cases provided adequate code coverage for user stories.

Established rules to add in mapping user tests for traceability matrices; to ensure adequate code coverage.

During release cycles I worked closely with the DODD release Manager to support the release, working as a liaison to technical resources and serving as the SME: subject matter expert on the underlying business rules for the system/application.

Utilized CRM tools to configure applications as assigned.

Kellogg - Project Manager, III - wrapping project up (sign-offs), Agile Environment Battle Creek, MI 6/2015 – 9/2015

•Relationship Management – Developed and maintained productive working relationships with business owners, project sponsors, business analysts, solution architects, vendors and key clients to provide insight for projects that are mission or business-critical.

•Determined project objectives, measures of cost variables and establish a baseline figure for comparison.

Project Governance - provided information to the project governance committee in order to make informed decisions.

Implemented ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations.

Established functional requirements documentation such as process flows, screen mock-ups, gap analysis and BRD's.

Managed cost, schedule, scope control change management and performance for the project.

Worked with resource managers in order to effectively align resources across projects.

Provided work direction and leadership to assigned projects, including scheduling, assignment of work and review of project efforts.

Negotiated changes in project resources as necessary to achieve objectives and timelines.

Identified and documented resources skills and constraints provided advice and counsel vendor relationship decision-making and contract development processes.

Performed ETL - migration data from one database to another, to form data marts and data warehouses and also to convert databases from one format or type to another.

Development of approval process of invoices for payment assists with identifying which resources need to be procured outside the organization.

Outlined technical or other issues that may be needed to be considered assist in the development of Statement of Work (SOWs).

Risk Management - Identified the elements of risk in a project, utilizing SMEs, Business Analysts, Systems Analysts and other project personnel and defined escalation issues to project and departmental leadership to mitigate risk.

Financial Management – outlined estimated costs associated with a project including physical, financial and human capital costs.

Conducted in-depth root cause analysis of project budget discrepancies.

Conflict/Problem Management – construction of negotiation conflicts and resolution, assisted in a mediation process between stakeholders and team members.

Communication - development of the communication plan to convey project scope, goals, milestones, budget, risk, status, change requests and critical issues to the client and project team.

Requirement gathering to establish a more effective and efficient process on the acceptance sign-off procedures.

Wrote final status report and created the project close-out report.

State of New York Workers Compensation Bureau – Program Manager/Sr. Project Manager, Agile Environment Albany, NY 9/2013 – 6/2015

There were numerous projects currently underway and in the approval process at the New York Workers Compensation Bureau, I lead them to completion for the following: eClaims, Xerox scanning, Call Center relocation; as well as 5 additional projects currently coming out of the chamber (partially remotely).

Communication of project status and updates at all levels of organization, with internal stakeholders, project team and executive staff.

Development and maintenance of detailed project plan of milestones and detailed roll out plan.

Developed SharePoint ribbon, custom lists, sites, sub-sites, and document libraries for various teams.

Identification and maintenance of critical path and contingencies.

Risk monitoring, control and mitigation planning.

Resource allocation estimating and reporting.

Management of project teams to implement the new product.

Carried out all phases of full SDLC enterprise system development, from planning, analyzing, designing, building, and testing applications, to maintain or modernize legacy mainframe applications.

Support and guidance for resulting business process changes.

Planning and support during training and transition in an EDI (Electronic Data Interchange) project implementation.

Assist other project managers in implementation effort.

Lead Business Analysis team in project implementation requiring process changes.

Risk identification & mitigation for a major IT implementation effort.

Aided in the revision of PM methodology and NYS Guidebook.

Home City Ice - Program Manager/Sr. Project Manager, Implementation of Fortis-Full Lifecycle Cincinnati, OH 9/2014 – 2/2015

Complete the deployment of the application process, written documentation, strategies and fit-gap analysis.

Identify bugs in the system and document the “Defects” and the break fix solutions.

Lead development of H.R. business plans, product and conduct multi-year product planning to determine product life-cycle decisions.

Direct and support cross functional team members in development and trained personal on the Fortis HR systems for deployment.

State of New York D.O.T Sr. Program Manager/Sr. Project Manager – PeopleSoft/JDEdwards/GIS, Agile Environment Albany, NY 9/2013 – 9/2014

Used recognized business analysis methodologies to elicit requirements from business and reviewed project proposal to determine time frame, budget and procedures to complete project.

Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated Enterprise Strategy, IT Strategy and GIS Strategy, Process integration and Service Management within IT organization and operations.

Managed existing relationship & develop plans to map future needs & requirements of project and developed strategies to penetrate deeper to enhance Client Relationships.

Performed ETL - migration data from one database to another, to form data marts and data warehouses and also to convert databases from one format or type to another.

Write fit-gap analysis and functional specification to fulfill the business requirement and use recognized business analysis methodologies to design solutions.

Created collaborative portals between user groups and sites within SharePoint 2013 directives.

Distribution full lifecycle of manufacturing, inventory, sales order management and purchase order management).

Demonstrated ability in IT analysis methodologies (i.e. process flow definition, data flow diagramming, etc.).

Develop test scenarios, scripts and data and evaluate test results to assess and validate that the solution meets business need.

Analyze the impact of changes to HRIS & HRMS PeopleSoft application and transportation – GIS system requirements to enhance business processes and evaluate project timelines and priorities.

CareSource (State of OH Governmental Agencies) – Program Manager/Sr. Project Manager, Agile Environment, webMethods/SAP Dayton, OH 6/2013 - 9/2013

Executed Medicaid and Health eligibility/delivery systems for ICD9/ICD10 coding standards and X12 EDI transactions.

Provided leadership in the planning development, and management of IS business planning and performance initiatives.

Managed existing relationship & develop plans to map future needs & requirements

Executed design and implementation of business process and enhanced business continuity plans.

Test new processes, status reporting, personal time management, and implemented ESDM Methodology.

Monitored the flow of data through EDI applications to ensure all operations and defined EDI business process requirements.

Configured outbound messages, triggered test documents, validated outbound/triggered documents, to meet customer specifications, and coordinated outbound data to trading partners.

Transactions documents series can be discussed upon interview.

Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations. Managed multi organizational project teams.

GE Aviation – Program Manager/Sr. Project, III – SharePoint Administrator - Kronos Cincinnati, OH 1/2012 - 6/2013

webMethods & Full Support of SCWC Tier 1,2,3 (Governmental Agencies - Army, Navy, Air Force and Marines), Waterfall Environment

Managed and facilitated application administration for current legacy applications to new webMethods and GIS applications.

Defined system defaults, capacity planning, process integration, and established workflow settings to include project specifications.

Performed deliverables and trained staff on reported metrics, dashboards, and general reports.

Managed cutover plans is to minimize disruption, analyze technical challenges, plan resolution sessions with relevant teams, to manage, Coordinate, Lead, Analyze, and communicate these findings to stakeholders for risk and mitigation cutover phases.

SharePoint Administrator - developed, designed and managed web content, customizations, forms, custom work flow, created lists, metadata tagging for library-based applications, created collaborative portals between user groups and sites. Developed SharePoint ribbon, custom lists, sites, sub-sites, and document libraries (requiring a solid understanding of taxonomy and SharePoint Best Practices.

Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated Issue Management, Risk Control, Change Request and Information Management within IT organization and operations.

Developed long and midrange strategic plans, investment plans, standards and goals to align divisional workload to business goals.

Troubleshoot production issues of deployed JDEdwards, webMethods, Supply Chain Web Center (SCWC) and GIS based solutions.

Supported full lifecycle of JDEdwards, webMethods, Supply Chain Web Center (SCWC)and GIS development and packaged based solutions, which consist of plan, analyze, design, build, test, and deploy phases.

Performed ETL - migration data from one database to another, to form data marts and data warehouses and also to convert databases from one format or type to another.

Provided necessary project management artifacts as required to team lead including status, project planning, and reporting.

Mead Johnson - Program Manager/Sr. Project, III - SAP & WebSphere, Agile Environment Evansville, IN 2/2011 - 2/2012

Managed a team of 97 onshore and about 30 offshore members stemming from Project Managers, Programmers, Developers, Analyst, etc.

Defined requirements/system specifications for Project SunRise using simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations.

Triaged incidents and developed key business issues of relevant customer including their key metrics and critical success factors.

Tracked progress and commitments to ensure pending/existing projects support the evolving strategy.

Supported mid/long term capital budget planning. Managed IS executive/management meetings, document decisions, and meeting minutes for onshore and offshore team members.

Managed cutover plans is to minimize disruption, analyze technical challenges, plan resolution sessions with relevant teams, to manage, Coordinate, Lead, Analyze, and communicate these findings to stakeholders for risk and mitigation cutover phases.

Communicated status requests/reports and through a Cutover Diagram for the following areas EDI, SAP, Interfaces and webSphere conversion process.

Managed development Effort (ERP, ETL, Mapping, etc.) and multiple Business Resources for functional/technical processes.

Monitored and reported EDI Metrics and Work Schedule, as a liaison between Mead Johnson and IBM to interpret day to day testing and assigning target dates.

Abbott Nutrition - Program Manager/Sr. Project, II - Created Recall Process (FDA - Regulations), Waterfall Environment Columbus, OH 11/2010 - 2/2011

Mapped multifunctional business processes to communicate Tier 1 through Tier 3 function/technical responsibilities.

Developed end to end business functional process model using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations.

Used MS Visio in designing/defining recall process from start to finish, departments that are responsible for assigned tasks, the product that is being recalled, the method of the recall product, the disposal process of the products, responsible departments, managers that are heading up the product/name and title, contact information and bio hazardous certificates.

Managed existing relationship & develop plans to map future needs & requirements and streamlined 12 legacy systems to create corporate wide Recall Process.

Pacer International - Program Manager/Sr. Project, II – Application Development Analyst, Agile Environment Dublin OH 5/2010 – 11/2010

Gathered EDI data from Gentran for testing data within their new legacy system Pegasus.

Worked closely with the Business Analysts, Developers, Programmers and Infrastructure to produce EDI transactions from multiple ERP, EDI, XML files in order to run test data through PI and new Pegasus system and translated business requirements into functional specifications for the IT organization specifications.

Documented new business process and existing process in technical model format in order to evaluate and define new IT solutions and implementation processes.

Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within EDI IT organization and operations.

Configured outbound messages, triggered test documents, validated outbound/triggered documents, to meet customer specifications, and coordinated outbound data to trading partners.

Transactions documents series can be discussed upon interview, (SAP-JDEwards–Pegasus)

Cardinal Health - Program Manager/Sr. Project, II – Multiple Lifecycles (Governmental Agencies), Waterfall Environment Dublin, OH 5/2008 – 11/2010

Assisted three teams, on shore and off shore projects with wide organizational goals.

Documented and communicated business process requirements, define requirements for new transaction business processes, testing new processes, status reporting, personal time management, and implemented ESDM Methodology.

Set up the BI solution/ad-hoc reporting, establish security parameters and determine which objects end-users can see.

Provided support for GXS and GIS integration for B2B/A2A team members.

Production support and problem resolution to internal and external vendors, managed vendor profiles and relationships within the selected integration tools, transaction tracking and reporting, monitored the flow of data through EDI applications to ensure all operations are functioning properly.

Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations.

Development of new EDI applications by defining the required data elements, format standard and transaction standards and define the EDI business process requirements

Liaison between Distribution IT development teams and various IT customers, coordinate the implementation of new EDI business processes with customers and maintain existing trading partner processes.

IBM - JDEdwards – SAP - Program Manager/Sr. Project, II, Agile Environment (Governmental Contracts) Los Angeles, CA 11/2008 - 5/2009

Customized software solutions for domestic and global midmarket organizations to optimize their HR service delivery.

Interfaced with administrators and clients on HRMS, HRIS, SAP and EDI portal application for content management, and employee/manager self-service.

Coordinate the implementation of new HRMS, HRIS and EDI business processes.

Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations.

Maintained existing trading partner processes which included internal departments, external distribution customers, or external distribution suppliers.

General Mills - webMethods - Gentran – SAP- Program Manager/Sr. Project, II (Governmental Contracts) Agile Environment Minneapolis, MN 5/2007 - 11/2008

Implemented business processes for Gentran to webMethods using SAP as a translator

Managed cutover plans is to minimize disruption, analyze technical challenges, plan resolution sessions with relevant teams, to manage, Coordinate, Lead, Analyze, and communicate these findings to stakeholders for risk and mitigation cutover phases.

Coordinated the testing and implementation of new business processes with customers and marshaled appropriate resources as situations demand.

Worked with various teams by directing team technical activities, communicate status of customer and vendors.

Union Pacific - Program Manager/Sr. Project, II (Government Contract) Petersburg, NE 11/2006 – 5/2007

Initiated appropriate corrective action by implementing and developing life cycle methodology for GIS and legacy systems.

Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations.

Project Manager Sr. EDI Integration Analyst, Agile and Waterfall Environment

Managed 37 key personnel, as well as managed 3 to 4 projects simultaneously, outsourced my team to various projects.

Monitored data application systems within the HRMS, HRIS, SAP and EDI. General activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations.

Coordinated the development of new HRMS, HRIS and EDI applications by defining the required data elements, format standards and translations standards.

Implemented, developed, and analyzed HR technologies.

Business Management& Associates Sr. Project Manager, II Agile and Waterfall Environment Detroit, MI 5/2006 – 11/2006

Administered succession planning module for workforce planning and talent management.

Identified core competencies and skills for key positions, performed reviews to identify the skill set and competencies.

Implemented modules for design, development, production, inventory control, procurement, distribution, quality assurance, human resources, finance, accounting, and information services.

Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations.

Defined, managed and deliver EDI tactical plan, roadmap and strategy plan.

Managed cutover plans is to minimize disruption, analyze technical challenges, plan resolution sessions with relevant teams, to manage, Coordinate, Lead, Analyze, and communicate these findings to stakeholders for risk and mitigation cutover phases.

Alticor, Inc.- Sr. Project Manager - Sr. EDI Integration Business Analyst (Governmental Contracts) Grand Rapids, MI 5/2005 – 5/2006

Manage a team of EDI personnel charged with development and support of overall EDI across the enterprise.

Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations.

Build and maintain relationship with business partner and customers which supported multiple EDI conversion projects.

Biggs Gilmore-Website Developer Kalamazoo, MI 11/2004 – 5/2005

Reduced complexity and eased data integration by using powerful design tools and task panes to quickly incorporate XML data.

Seamlessly integrated Web design and development teams with Expression Web and Visual Studio's superior support for XML, ASP

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