Customer Service Manager

Jody Larson 541-***-****

Junction City, Oregon **448 ****.********@*****.***

www.linkedin.com/in/jody-larson

Summary

Goal-oriented manger with over 12 years experience in manufacturing based companies with focus on customer service and logistics. Stong skills in personnel, project and contract management. Extensive experience in team development, project management, international/domestic sales and shipping. Strengths include solid communication and problem-solving skills and adapting to change.

Department Development and Management

Fleet Development and Management

Inventory Control and Management

Lean Manufacturing

Professional Experience

Attune Foods Inc. (Post Holdings) Eugene, Oregon 2015-2016

Logistics Manager

Department leader which included the management of 56 employees, two distribution centers, two warehouses, material handlers and inventory. Duties included personnel scheduling, department budget review and overall day to day operations of the second largest department in the company. Fleet management including safety, driver development and fleet maintenance.

• Analyzed company’s shipping standards and determined with a new shipping process they could save yearly. Transitioned

company to new 3PL (3rd Party Logistics company) and in the first quarter saved just under $100,000.

• Successfully remained under budget every month.

• Oversaw the relocation of two warehouses in less than a week’s time with no disruption to customers.

Pierce Manufacturing Eugene, Oregon 2008-2015

Sales Support Supervisor, 2013-2015

Department included inside sales team of four that coordinated the international and domestic shipments of irrigation pivots. Continued department development including personnel, fleet and budget management. Trade show coordinator.

• Created customer communication requirements for the team – reaching out to each customer either weekly or monthly depending

on the season. Customers appreciated the communication and stated they stayed with the company because of this extra touch.

Global Logistics Manger, 2011-2013

The sole purpose of this created position was to refocus both departments (production and customer service) on the customer needs, maintaining the team effort was the second phase prior to moving on to Sales Support Supervisor.

• Able to set and maintain on time shipping record – no shipment was late or delayed for 4 years.

• Created document standards for international and domestic which saved, on average four hours per order.

Production Planner, 2008-2011

Duties included maintaining a production schedule that would meet customer expectations for their product to ship on time. Inventory monitoring and coordinating daily cycle counts along with the yearly inventory count was key at maintaining a structured production schedule. Production activities for over 150 employees was maintained to ensure proper use of resources.

• Aligned MRP system with correct lead times, this saved hours of unnecessary and wasteful production of items not needed.

• Created a more streamlined warehouse location system which allowed for quicker and more accurate order fulfillment. Based on

time study before and after there was over 2 hours saved on each order while staging.

Jody Larson 541-***-****

Junction City, Oregon 97448 ****.********@*****.***

www.linkedin.com/in/jody-larson

Department of Environmental Quality, Eugene, Oregon 2010-2011

Office Coordinator

Contract, short term position to oversee the restructuring of office archive files. Evaluated the need which included a document purge, filing system and creation of future requirements for filing within the office. Assisted front counter as needed to cover employee breaks/lunch offering direction and assistance to the walk-in public.

• After evaluation of the current process executed plan and in the end left the office with properly archived files and new system

for filing.

King Retail Solutions, Eugene, Oregon 2004-2008

Design, manufacturing and install of store décor though international and domestic area..

Corporate Account Manager

Oversaw an account team of 4 to 10 project coordinators that facilitated customer orders from design to install at the store level. Constant communication with the corporate office of King’s largest client with customer site meetings and store walks. Coordination included internal and external partner meetings and discussions to ensure that the customer’s expectations were met.

• Created a great partnership with client that allowed an open line of communication that was stated to previously not be there.

Education/Training

Project Management/Certificate

Alison College, Online

Operations Management/Certificate

Alison College, Online

Life/Health State License

State of Oregon

Principles of Lean Manufacturing/Certificate

OMEP Oregon Manufacturing Extension Partnership

Department of Transportation Certificates:

US DOT Hazardous Materials & Waste Transportation Certified,

DOT Shipping of Hazardous Materials 1049F, DOT Supervisor Training,

Driver Safety Course for Large Trucks and Buses

OSHA Certificate:

OSHA Fleet Safety Management 719

National Career Readiness Certification (NCRC) - Gold Level

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