MELISSA L. GARDNER

***-** ******** *** *** *R, Jamaica Hills, NY 11432

Mobile: 646-***-****

Email: aczb78@r.postjobfree.com

EXPERIENCE:

W NEW YORK New York, NYC

B&F Outlets Manager 6/16 – PRESENT

Operations in all B&F outlets- Minibar, Restaurant, Bar, IRD –payroll, and scheduling.

Breakfast/ Lunch Service. Directly responsible for minibar operations- bar maintenance/ troubleshooting, operational processes procedures, and ordering/inventory.

EQUINOX New York, NYC

Operations Manager 5/15 – 6/16

Assistant General Manager Trainee (AGMIT)

Facility Operations, customer service, budget controls- supplies and equipment.

Oversee Front Desk Manager and GREET team. Directly supervise Sales Advisors.

AGMIT- in development program for preparation for AGM role

Hilton Hotel (Millenium) – Financial District New York, NYC

Food & Beverage Manager 3/14 – 5/15

Department Service Training Manager- serves as the F&B representative on hotel wide service training committee.

CRM management-Service and Loyalty Tracking (SALT) monitoring- responsible for responding and correcting to all F&B service and guest concerns. Created department wide training modules for mgt and team members to aid in improving SALT responses (569 rooms)

Hilton Hotel – JFK Airport Queens, NY

Assistant Restaurant Manager 10/12 – 1/14

Banquet Events- Operations (5 Outlets)- Catering Events, Room Service, Restaurant, Executive Lounge, and Grab N Go- logistics, menu, billing, planning and execution- weddings, meetings, special events etc.

Re-merchandised Breakfast Buffet resulting in increase in measureable sales increase.

Created Sales incentive competition that resulted increased sales and employee moral.

Restructured and overhauled entire revenue center – Grab N Go. (Created SOP, training, recruiting and hiring, reorganization of operational procedures and standards) – lowered payroll expenses over 80% by recruiting, staffing and updating scheduling practices.

Participated in Lobby Ambassador and MOD program

Blue Energy- Community Affairs Committee- Project Manager. STRIVE Luncheon and contributed to local charitable causes (Little Flowers Orphanage) community outreach events, as well contributed to multiple community based events (356 guest rooms)

Various Clients (Freelancer) New York, NY Public Relations Generalist 8/10- 10/12

Ebikes by Revolve: Work closely with the CEO to determine key marketing messages, branding and implementation of strategic communications. Designed PR Program for opening of new outlet in Westchester County, NY.

The Friar’s Club Roast of Quentin Tarantino: assisted The Pitching Staff PR with soliciting table sales, silent auction donations and “Swag Bag” gifts items for celebrity and VIP guest

Cold Calling, Pitching, telemarketing calls, prospecting new business. Performed ad-hoc projects and assignments for local businesses. CONTRACT ENDED.

GORDON RAMSAY@ The London Hotel New York, NY

In-Suite Dinning and Private Dinning Asst. Manager (IRD&PDR) 4/09-8/10

Managed 37 employees responsible for room service and banquet departments.

Audited table set-ups to ensure all details complied with company and brand standards.

Visually monitored and took corrective action to ensure food quality and service standards we consistently met.

Banquet Manager- Managed special events in (private dinning and banquet). (562 guest rooms)

Intercontinental Hotel- The Barclay Hotel New York, NY

Assistant Outlets Manager 12/06 - 3/08

Lowered payroll by 1.9% by reducing over time and updating scheduling practices.

Increased revenue by $5,255 for the bar and restaurant through up-selling of bar food sales and through various food/ wine promotions and by implementing live music program.

Increased bar beverage sales to $61,870 and room rental revenue by $4,644.

Managed high volume functions and generated group sales for the US Open and United

Nations General Assembly (UNGA). (686 guest rooms)

EDUCATION & CERTIFICATIONS:

St. John’s University New York

Peter J. Tobin School of Business

Bachelor of Science

Major : Marketing Concentration : International Business

New York University (NYU)

Certificate in Public Relations Strategy and Execution, June 2010

Professional Certificate in Public Relations, August 2010

NYC Food Handlers Certification /Local 6 Experience

F-01 FDNY Fire Guard Certified

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