Administrative Assistant Operations Manager
Resume:
Bonita K Kiser
aczb6n@r.postjobfree.com
Objective:
A position for a highly responsible, energetic professional seeking to utilize skills in customer relations and management while empowering others to do their best for the Organization.
Core Strengths:
Strong verbal and written communication skills
Motivated and Dependable
Exceptional decision making skills
Ability to multi-task in busy environment
Organized
Customer focused
Professional History:
2013-2016-Operations Manager-Care & Share Thrift Shoppes, Souderton, PA
Responsibilities-
Lead, manage, and hold all Teams accountable.
Supervision and support of all Managers.
Drive operational performances and efficiency.
Develop and maintain a working environment which attracts and ensures a diverse staff base with skills appropriate for their position and the needs of the organization to meet the Vision and Mission Statements.
Set and maintain a positive working environment; providing mentoring and coaching as needed.
Assist in the hiring of staff with Department Managers and Executive Director.
Attend and assist with staff meetings, workshops, and training.
Ensure the safety and security of staff and facility.
2012-2013-Teller Manager-Univest Bank and Trust, Souderton, PA
Responsibilities-
Manage and schedule a team of tellers and sales/service representatives
Coach the team daily via observations and morning meetings to increase operation accuracy and sales.
Balance individual cash drawer, branch vault, ATM, and cash dispenser.
Generate various branch reports and reconcile them daily, weekly, monthly, quarterly, and annually, as per Federal Regulations.
Answer client calls and in-person questions, issues, complaints.
Implement any and all new policies and procedures in accordance with Government Regulations.
Motivate teller team and sales team with innovative ideas on how to approach existing clients with sales as well as increasing new clientele.
Ensure team is operationally sound and in compliance with all tests and worksheets provided by corporate.
Direct daily operations to ensure clients receive excellent and efficient service.
Track and report monthly and quarterly end sales goals for individuals as well as team for overall successes.
Monitor cash level totals for tellers, branch, ATM, and cash dispenser weekly, monthly, quarterly to stay within Corporate guidelines.
Ensure the security of the staff and branch in accordance with safety guidelines of Corporate.
2006-2012- Managing Teller- First Niagara Bank, Harleysville, PA
Responsibilities-
Manage and schedule a team of tellers and universal bankers.
Coach and motivate team to increase and improve service and sales.
Balance individual cash drawer, branch vault, ATM, and coin counter daily.
Generate and balance branch reports daily, weekly, monthly, quarterly, and annually.
Answer client calls and resolve various issues with accounts.
Implement any and all new policies and procedures in accordance with Government Regulations.
Direct daily operations to ensure clients receive excellent and efficient service.
Ensure the safety and security of staff and facility in compliance with Corporate policy.
2000-2006- Administrative Office Assistant- Penn View Christian School, Souderton, PA
Responsibilities-
Answer all inbound calls; greet visitors/patrons/vendors
Order and distribute all supplies for all offices and classrooms
Coordinates events and activities between Elementary and Middle School
Responsible for mailing both promotional and informational materials.
Facilitate special arrival and/or departure times with all busing districts for students.
Compose and email “Daily Activities” newsletter to school Admin team and teachers.
Operate fax, copy, postal, and laminating machines.
Liaison between financial supporters, patrons, and Admin team to schedule meetings and events.
Contact vendors for supplies and maintenance as needed.
Contact this candidate