JUAN C. GONZALEZ

**** ****** ****** *******, ** 407-***-**** aczb59@r.postjobfree.com

OBJECTIVE

Knowledgeable and results-driven professional with more than two decades of business experience in customer service, sales, and marketing fields. Demonstrated success in the development and implementation of strategies to create and maintain customer relationships, increase business process efficiencies, and surpass expectations in challenging environments. Primary focus is to obtain a management position with an established company.

CAREER PROFILE

-Proficient in Lotus Notes, J.D. Edward, PowerPoint, Excel, Word, MS office, AS400, Microsoft Outlook, People Soft

-Team leader with exceptional relationship-building skills, supervisory, organizational, and multi-tasking skills.

- Strong ability to interact effectively with all levels of management, associates, and customers

-Consult with manufactures and team members to ensure the best strategies and manufacturing solutions

- Expertise in telecommunication sales and marketing experience, exemplary experience in problem solving, expediting, and inventory management

-Motivate employees and coworkers to accomplish specific goals while maintaining a safe, supportive work environment

-Fluent in Spanish

EMPLOYMENT HISTORY

Dixon Ticonderoga Company

Director of Operations for North America

5/1/2011 Present

Heathrow, FL

Manages inventory levels and maintains strong vendor relationships for one of America’s oldest corporations. Ensures adequate supply of materials by applying inventory control techniques, monitoring and updating stock item forecasts, minimum and maximum stock levels, and replenishment lead times.

-Proactively coordinates with CEO, sales team, and vendor on inventory in hand, forecast, and patterns to effectively plan and release purchases order to vendor

-Oversee planning and buying for United States and Canada

-Communication with V.P. of Sales to coordinate all incremental and variance in forecast and inventory levels

-Analyzes, prepares, and presents procurement logistic reports in regard to business review, new product engineering, and forecasted patterns & adjustments

-Coordinating stock level adjustments with warehousing, purchasing, and management.

-Issues purchase orders to vendor to ensure complete and timely inbound delivery of high-quality products and materials.

-Manage 4 team personal who oversee inter-company, logistics, third party, direct import, engineer, and new product development.

Chase Card Services

Financial Advisor

9/1/2010 5/1/2011

Lake Mary, FL

Responsible for service and engagement with chase card customer calls by answering customer inquiries, resolving complex problems with the highest level of customer satisfaction, and offering service and products that enable our customers to reach their financial goals.

-Utilized relationship building, negotiating, and technical skills to

-Exceeded expectation with every interaction

-Took initiative to solve problems in a quick, efficient manner

-Comfortable building rapport quickly

-Goal to create a lifelong partnership with every customer

Advantage Chrysler Jeep Dodge

BDC/IT Customer Relations Manager

2/1/2007 3/1/2009

Des Plaines, IL

Advantage is a large five star car dealership with an inventory of over 800 vehicles, new and pre-owned

Managed operations involving setting and confirming appointments, customer inquiries and complaints, customer satisfaction, training sales representatives, marketing, inventory adjustment, and monthly reports.

-Oversaw and supervised 14 sale team members, Internet department, and secondary department

-Achieved goal of sales growth by 20% implementing strategies to attract and retain new customer accounts

-Expanded and market into the Hispanic Population

-Certified in the Chrysler Jeep Dodge product line

Rollex Corporation

Account Executive

8/1/2000 2/1/2007

Elk Grove Village, IL

Rollex Corporation manufactures aluminum, steel, and vinyl siding and accessories.

Responsible for maintenance of client base, assist outside sales rep, development of new client relations, data entry, order processing, credit adjuster, reports, inquiries, and complains

-Handled the Midwest territory of 200 clients

-Promoted from customer service to account executive within 8 months of employment

-Opened to market & train within the Midwest territory

-Handled data entry and processing over half a million pounds of product per day

AS, Business Administration – Wright College 91

BA, Business Administration – Northeastern Illinois University 94

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