Customer Quality

JoDee Jackson

**** ***** ***** ****** ********, MI 48438 Telephone (cell) 248-***-****

E-mail: aczb41@r.postjobfree.com

OBJECTIVE/GOAL

To be able to utilize both acquired and learned knowledge in Quality and Production in an effective, challenging, stable, and long-term goal oriented environment.

PROFESSIONAL EXPERIENCE

KWANGJIN AMERICA, Madison Heights, Mi.

Quality Specialist/Engineer, July 2014 – Current

Utilize problem solving method to solve both internal and customer problems. Review C.Plans and PFMEA to ensure correct level to production. Knowledge of GM’s GQTS to properly respond to customer concerns with read across and drill deep. Review weekly Warranty returns with customer at GM VEC. Interact with plant liaison to ensure customer needs are met on time and with correct information. Designated contact person for customer communications and perform required customer plant visits.

Quality Technician, Feb. 2013 – June 2014

Perform daily first and last piece to ensure correct assembly is performed.

Perform capability study to ensure parts meet customer standards.

Perform line side audit on completed assembly.

Inspect suspect components/assembly to ensure customer drawing specifications are met.

WEBASTO SUNROOFS, Rochester Hills, Mi.

Test Lab Technician, Nov. 2012 – April 2014 Temp assignment (Night Shift)

Test sunroofs on shaker table to simulate “in vehicle” conditions during durability testing.

Monitored motor performance and structural integrity by measuring voltage and cycle count

prior to sunroof failure. Documentation of all activities prior forwarding assembly for environmental testing.

Recticel, NA., Clarkston, MI.

Quality Auditor, Feb. 2007 – Nov. 2012

Responsible for plant’s overall auditing function for GMX-967 and GMX-295’s Instrumental Panels. Responsible for lowering internal PPM from 3450 to 64.

Quality Skin Inspector, Nov. 2005 – Feb. 2007

Production Associate, Nov. 2004 – Nov. 2005

A Raymond, Inc. Rochester, MI.

Quality Inspector, Mar. 2004 – Nov. 2004 Temp Assignment

JoDee Jackson Page 2

EDUCATION

Oakland Community College, Auburn Hills, Mi. 1991

Successfully completed coursework in Lean Manufacturing, Problem solving and Team Building courses.

Mount Pleasant High School, Mount Pleasant, Mi. 1993 - 1996

SEMINARS and TRAININGS

PFMEA Workout - (06/2014), SPC Workout - (06/2013)

Root Cause Analysis w/Corrective Action - (03/2014)

Measurement System Analysis - (01/2014)

Problem Solving, Team Building - (08/2005)

Introduction to Lean - (07/2005)

Technical Leadership training - (5/96), Impact training – (6/97)

Japanese & Mexican cross cultural seminar - (5/96)

SKILLS

Proficient in use of color measuring equipments, such as X-Rite, to measure and differentiate gloss, Microscopic score depth and Mussell Hues

Proficient in use of measuring equipment, such as Durometer, calipers, height gage and many others.

MS Office proficient.

Experiences with both Plastic and Metal components and assemblies.

REFERENCE AVAILABLE UPON REQUEST

Guaranteed to PASS any drug test.

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