Debbie Eccles

**** ***** **** ****** • Omaha, NE 68127 • 402-***-****

aczb0s@r.postjobfree.com

Objective

I am seeking a strong, successful company with which I can utilize my leadership skills to further expand my knowledge and experience in human resources and/or management; to serve a purpose and help people.

Highlights of Qualifications

Six years management experience, twenty years in customer service/sales

Ability to quickly learn new systems and proficient in Microsoft Office programs as well as Sales Force, RX Claims, NICE, Kronos, AS 400, Lotus

A team leader with the ability to manage numerous projects while meeting performance standards and demanding schedules

Professional Experience

Prime Therapeutics; Medicare Specialist July 2013 - February 2017

Explain Medicare coverage, uphold HIPAA laws and implement pharmacy regulations

Facilitate medication orders and prescription inquiries for members in 11 states

Assist pharmacies with claims processing, submit grievances to insurance companies

Cabinet Clad Kitchens & Baths; Office Manager February 2011 - April 2013

Run payroll, maintain showroom/inventory, order building materials for jobs, set client appointments, reconcile invoices

Generate sales leads through marketing events/tradeshows, assist customers with design/ selection of materials

AAA of Nebraska; Customer Advocate January 2005 - January 2011

Answer inbound calls as well as assist customers with inquiries regarding emergency roadside assistance and billing

Build customer’s interest in services and products offered by AAA

Update existing databases with changes and status of each customer/prospective customer

Qwest Communications; Small Business Associate February 2001 - September 2004

Sell and program wireless technologies for small businesses

Assist customers with billing and sales over the phone

Fleetwood Travel Trailers; Finishing Manager August 1990 - November 2000

Oversee plant operations and supervise finishing department

Ensure quality control and safety on work floor

Maintain assembly team goals and see to it that policies and systems are instated

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