Customer Service Sales
Resume:
DEBRA HANSEN
RR * Box ** N Hiline Rd. Pocatello, ID 83202 ********@*****.*** 208-***-****
SKILLS & ABILITIES
Hardworking retail management versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Adept at providing employees clear guidelines and targeted goals. Practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Reliable and can work a flexible schedule.
EXPERIENCE
FOOTWEAR/SOFTLINES LEAD
K-MART
06/2015 TO 04/2016
Assist customers, unload weekly trucks, cashiering, stock and restock shoes/clothes per planograms, set up monthly planograms.
STORE MANAGER
FAMILY DOLLAR
02/2011 TO 06/2015
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received .Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed weekly schedules according to payroll policies. Schematics set in a timely manner.
SUPERVISOR I
DEPT. OF MOTOR VEHICLES
10/1994 TO 02/2011
Supervised 10 employees in four DMV offices. Oversaw in the interpretation of NRS and NAC statutes. Regulated and registered dealerships, garages and body shops. Ran backgrounds through the NCIC teletype. Provided customer service in registration and drivers licenses, daily counting of registers and deposits.
I also worked part time for Driveline, SAS Retail and Match Merchandising when needed.
EDUCATION
FRANKLIN COUNTY TECH, TURNERS FALLS, MA
GED
REFERENCES
CINDY DAMON
FAMILY DOLLAR, ASST. MANAGER
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