Customer Service Sales

Yanira Torres Pena

**** ****** ******* ** *********, TX 77471

Phone: 832-***-****

Email: aczb0e@r.postjobfree.com

Veteran's Preference: N/A

Federal Civilian Status: N/A

Country of Citizenship: U.S.A.

EDUCATION:

North Shore Community College, Danvers MA

AA Degree in Business Administration, 2009

LICENSES

National Notary Association

CORE QUALIFICATIONS

Interpersonal Communications

Detail-Oriented

Recruiting Customers/Employees

Accounts Payable/Receivable

Marketing/Sales

Advanced Office Procedures

Customer Service

Payroll

Petty Cash Handling

Filing and Documenting

COMPUTER SKILLS: MS Office (Word/Excel/PowerPoint/Access/Project), Windows (all), Microsoft Windows, Microsoft Works.

Languages: Expert written and verbal fluency in Spanish and English.

EMPLOYMENT HISTORY:

Buena Suerte Spanish Newspaper

7324 Southwest Fwy #1720 Houston, TX 77074

From: 3/2011 Present

Hours: 40/week

Supervisor:

Telephone: 713-***-****

Employer may be contacted

Position: Manager

Consult with and cultivate an on-going financial services relationship with clients through the delivery of world class client service. Conduct effective interviews and needs analysis. Perform administrative duties for executive management, and address the needs of the organization and employees. Promote the newspaper products and advertising services offered by Buena Suerte. Solicited clients and met periodic sales quotas set. Travel within the United States and Latin America to recruit and provide training to personnel in new facilities. Processed daily reports, payroll timesheets, handle cash register, prepared checks and bills. Manage delinquent accounts, maintain records and secured confidential customer information. Develop strategies for the operation to serve the diverse market area. Lead and cultivate sales teams, and communicate with different business audience. In addition, answer phone calls, manage calendars, prepare correspondence and coordinate special events. Prepare financial data reports, handle customer relations, manage sales and supervise employees. Evaluate applicant’s information for recruiting process, and interviewed individuals for jobs posted. Provide new hire orientation and cross training to new and current staff.

MicroLine Pentax

50 Dunham Rd #1500, Beverly, MA 01915

From: 6/2000 4/2010

Hours: 40/week

Supervisor: Charlotte/HR

Telephone: 978-***-****

Employer may be contacted

Position: Assistant Manager, Machine Shop

Communicated with supervisors and staff to ensure coordinated effort and provision of high quality products. Maintained professional standards and procedures ensuring compliance with corporate policies and with applicable regulations. Assisted manager with staff supervision and provide training as needed, offered solutions to problems as directed by supervisor, and demonstrate support to co-workers by offering assistance. Utilized machine tools and equipment, fabricated repair parts by using machine shop instrumentation and equipment, inspected microscope, and observed high advanced surgical instruments to satisfy standard procedures and regulations. Sterilized products such as scissors, staplers, blades, cartridges. Packaged and organized such instruments for preparation and shipments. Disposed of damage products and maintain sanitary environment; maintained a safe environment by complying with procedures, rules, and regulations.

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