Customer Service Accounts Receivable

Demetria Moore

**** ********* **** *******, ** **084 832-***-**** ***********@*****.***

Accounts Receivable Supervisor/Customer Service Rep

vHigh level of professional financial and administrative support for Accounts Receivable

vHighly professional demeanor and interpersonal skills.

vAble to function independently at optimal levels in a fast-past professional setting, a self-motivator, great problem solver, and also works very well with others.

vHighly professional demeanor and great interpersonal skills.

vProficient in Microsoft Office, Excel and Data Entry and typing

Professional Experience

Harris County Tax Road Authority 2013-2014

Accounts Receivable Supervisor Houston, TX

Managed a group of AR clerks

Took responsibility of managing detail aging, computerized and manual cash batch

Managed reconciliation of receipts and maintained records at beginning and ending balances

Monitored emergency situations for operation of toll booth

Provide training for new staff in the areas such as client relations, system operations and procedures

Responsible for preparing routine entries and post financial transactions

Prepared financial statements such as budgets, billing and cost report

Operated communication equipment and informed law enforcement officers with several reports daily

Supervised activities of other tolls

Monitored traffic surveillance and identified any flagged vehicle or person

Ross Department Store 2012-2013

Sales Associate Houston, TX

Conducted orientation and training for new employees

Assist customers with product selection and inquiries

Monitored and investigate customer complaints

Operated cash register as needed

Assisted with auditing and inventory

Picture Me Perfect 2013-2014

customer service Houston TX

• Answer telephone inquiries from customers and stores regarding the

status of units and other service issues

• Assist clientele as they enter office and via phone

• Scheduling appointments and assisting customers

Altus Health Care System April 2015 - October2016

Medical Billing/ Coding Collections Pearland TX

Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management.

Examine patients’ encounter forms to verify diagnosis codes, and reconcile codes against services rendered.

Accurately input procedure and diagnosis codes into billing software to generate invoices.

Used electronic charge capture practices such as billing and account receivables (BAR) system and medical billing clearinghouse accounts to submit codes and invoices on time.

Follow up on past due invoices and delinquent accounts to reduce number of unpaid and outstanding balances.

Document patient data and medical records, and perform routine medical record audits to comply with insurance company requirements.

Uphold and reinforce compliance with hospital policies and federal regulations such as HIPAA.

ICD-9 and ICD-10 Coding

HMOs and Medicare

Operations Management

Quality Assurance and Auditing

CPT Coding

Medical Records Management

Patient Confidentiality

COMPUTER & EQUIPMENT SKILLS

Uses electronic medical record software (MedQ) Uses Word, Excel, Outlook Zirmed Medisoft, Claim MD Advantx and Internet software proficiently Strong knowledge of computer operations, proficiently uses a keyboard and calculator Strong knowledge of medical terminology, ICD-9 and CPT codes

education

Langham Creek High School Houston, TX

Completed: 05/2012

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