Manager Customer Service

PRABHJEET SINGH ANAND

aczarn@r.postjobfree.com Mobile- 602-***-****

OBJECTIVE

Looking forward to achieve a position that offers me growth and recognition, professionally and financially and wherein I can wholeheartedly contribute for organization’s growth and reputation.

PROFESSIONAL PROFILE

Strong knowledge of Business Processes, Accounting and Bookkeeping, proficient with MicroSoft, Excel and Word. High level of commitment and quick learner. An articulate communicator and presenter, skilled to establish report with individuals and groups at all organizational levels to achieve common objectives. A self-motivated and organized professional skilled in orchestrating tasks and details to achieve project goals. English, Hindi & Punjabi Language knowledge.

WORK EXPERIENCE

Circle K (Store Manager) (Jan 2016 to still working)

United state postal service (RCA) Part Time (June 2014 to still working)

Arco AmPm (Manager) (April 2013 to June 2014)

Indo Business Ltd Rwanda (Manager) (June 2012 to March 2013)

HDFC Bank Ltd (Manager) (Nov 2011 to june2012)

Axis Bank Ltd (Deputy Manager/ Branch Sales Manager) (April 2010 to Nov 2011)

Axis Bank Ltd (Business Development Officer) (April 2007 to March 2010)

Axis Bank Ltd (Business Development Executive) (Feb 2005 to April 2007)

Responsibility

To manage profitability of store & gas station.

To manage cash & all banking activities.

customer service, store supply, hiring of new employ, team motivation.

Responsible for ordering, invoice entry in system, vendor payments & credits.

Coordinating with the supervisors and team members for target achievement. .

To manage and to provide service to the existing customers.

To provide various credit facilities to the SME clients to cater their business needs.

Active involvement in the customer based communications, interacting with various clients for their different requirements.

Coordinating with the supervisors and team members for the same.

To scrutinize the application form according to the guidelines provided by the bank.

Evaluation and checking of documents with their originals.

Preparing reports regarding various targets and submit the same to the Sales Manager.

Responsible to look after the requirements of retail & corporate customer to make their daily transaction easy.

Dealing all the Banking product as well as insurance products. Looking after the MNI & HNI clients of Retakes for insurance requirements.

Devising strategies to target customers working with different organizational backgrounds.

Coordination with Partners & Branch Sales Managers for lead generation.

To acquire new relationships & build and maintain old relationship with various MNI & HNI Clients.

To increase the market share and revenues from old & new customers.

To provide various to the MNI & HNI clients to cater to their investment needs.

To provide them with Customized solutions such as switching between funds, fund value & NAV.

Interviewing customer for completing documentation formalities and customer queries.

Market development through various marketing activities.

EDUCATIONAL QUALIFICATION

Master’s- Accounting & Business management [Govt. P.G. College, Rishikesh (H.N.B. Garhwal University)] 2001

Bachelor’s- Accountancy, Economics & Commerce [Govt. P.G. College, Rishikesh (H.N.B. Garhwal University)] 1998 High School- Physics, Chemistry & Maths [IDPL Inter college, Rishikesh] 1993

Date: Prabhjeet Singh Anand

Place:

PAGE 1

Contact this candidate