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Customer Service Manager

Location:
Toronto, ON, Canada
Posted:
March 14, 2017

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Resume:

THANH TRAN

* ******** *****. **** ****, ON M*C *L8

226-***-**** aczaql@r.postjobfree.com

PROFILE OF SKILLS

Enthusiastic, knowledge-hungry learner eager to meet challenges and quickly assimilate new concepts

Highly motivated self-starter who takes initiative with minimal supervision

Loyal and dedicated with exceptional due-diligence

Presents work in an organized manner. Ensuring accuracy is met.

Proficient computer skills through personal use, work and school.

Productive worker with an ambitious work ethic who exerts optimal effort in successfully completing tasks

Responsible attitude targeted at ensuring completion of projects in a timely manner

Honesty and integrity provide for effective leadership and optimal business relationships

Ability to stay calm and collective when an unfortunate situation arises

Ability to provide communication skills aimed at conflict management and resolution

Able to negotiate in a positive manner and handle problem resolution proactively

Creative thinker and versatile. Ability to adjust in any type of working environment

Works effectively and efficiently independently

Exceptional interpersonal skills ensuring teamwork and customer service

Dependable, responsible contributor committed to excellence and success EDUCATION

Bachelor of Commerce (Honours) Business Administration 2016 Odette School of Business - University of Windsor, Windsor ON EXPERIENCE

Server General Labour Chef Supervisor (Back-up) September 2016 – Present Pho Vistro, Toronto, ON

Greeted and Serviced Customers

Dealt with customer conflicts in a calm and effective manner

Worked closely with staff to efficiently service all customers

Held responsible for closing the restaurant and managed earnings at the end of the day

Held responsible for opening the store

Responsible for preparing and cooking food

Graphic Designer Digital Marketing Manager Sept. 2014 – Jan. 2016 AIESEC

Maximize engagements through social media content and analyzing of statistics

Creates and executes content strategies

Required to work under pressure with short deadlines and quick turnarounds

Drive engagements and generation of leads through pitching and cold calls

Understanding the importance of branding and takes initiative to do more research

Attendance of national conferences and participation in marketing simulations

Performance of various marketing techniques

Worked closely with the National Support Team to create professional designs in business meetings and business presentations using Adobe Illustrator Student Consultant Nov. 2014 – April. 2015

IT services at UofW, Windsor,

Diagnosed Minor Computer Issues

Installed Sophos/Office 365 on all campus computers Assistant Manager Bookkeeper General Labour Retail Assistant Oct. 2009 – Nov. 2014 Gia Nails/Gia Gifts, Windsor ON

Assembled a template to record all daily cash earnings through Microsoft Excel

Preparation of Income Tax and payment of monthly bills

Assisted in cleaning salon before closing/after each customer

Appointed to supervise salon on any unexpected occurrences

Servicing of customers

VOLUNTEER EXPERIENCE

Bookkeeper Inventory Management April 2014

WYC Organization, Windsor ON

Accounted for all business entries using Microsoft Excel

Inventory Planning & analyzation of previous monthly income

Managed Co-worker Relationships

Applied specific accounting knowledge learned to complete administrative tasks

Punctual for meetings

ACTIVITIES & INTERESTS

Sports: Badminton, Basketball, Skateboarding

Hobbies: Drawing, Video Editing (Sony Vegas, AAE), Gaming Interests: Snowboarding, Tennis



Contact this candidate