Sherae D. Bell

*** ******** **** **. **, Apt ***, Leesburg, VA 20175 * Cell 703-***-**** * aczaoz@r.postjobfree.com

SUMMARY

Administrative Professional with over 34 years’ Administrative skills and experience in Management, Customer Service and the Sales arena. Working in fast paced, highly demanding environments, instituting organizational strategies and measures for continuous improvements and efficient business operations. Result-oriented, highly focused in conducting research, preparing audit reports, handling information request, and performing clerical functions. Self-starter, who is deadline-driven, ethical, dedicated, discreet, trustworthy, and committed to superior customer service. Respond rapidly and appropriately to changing circumstance, evaluate problems, make decisions to effect positive changes, identify priorities and resolve issues at initial stage. Thrive as a team player, quickly establishing rapport with clients, co-workers and the general public.

PROFESSIONAL EXPERIENCE

Topgolf Loudoun

Event Sales Manager June 2015 - Present

Demonstrate independent judgment and initiative, and self-trained on the company’s internal customer service and accounting systems

Attend Networking Events to build a partnership with our corporate clients from an inbound and outbound perspective

Build relationships through outreach in the community

Assist potential Corporate Clients in bringing their visions to fruition.

Develop relationships with Clients (over 200 clients thus far) while fulfilling their requests and needs by meeting deadlines and budget demands

Balanced the needs of the Client to find the “YES” that satisfied the maximum number of Guests.

Secured over $900,000.00 in Event Sales thus far in 2016

Excelsior Pay Group, LLC – PT August 2014 – March 2015

Executive Assistant / Business Development Manager

Managed the day to day activities of the office.

Conserved CEO's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information.

Maintained CEO’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.

Represented the CEO by attending meetings in the CEO's absence and with CEO; speaking for the executive.

Maintained customer confidence and protected operations by keeping information confidential.

Attended networking events, trade shows or marketing events.

Followed up on Leads to create a streamline of income for the company.

Century 21 New Millennium March 2014 – July 2014

Office Manager

Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.

Maintained customer confidence and protects operations by keeping information confidential.

Completed projects assigned in a timely manner.

Prepared reports by collecting and analyzing information.

Secured information by completing data base backups.

Provided historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.

Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.

Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Processes all paperwork for Agents under their responsibility.

Performed New Agent Office Orientation (in/out process, set-up all systems, fobs, procedures, etc.)

Processed accounts receivables / payables

Trained on Office Systems

Assisted with Marketing Initiatives

Manage vendors

Century 21 Redwood Realty January 2013 – March 2014 Operations Coordinator

Processes all paperwork for Agents under their responsibility.

Orders office supplies.

New Agent Office Orientation (set-up printers, systems, fobs, procedures, etc.)

Strives to improve company’s systems and process and procedures.

24 Hour Fitness, Inc - San Ramon CA & South FL March 2007 – December 2012

Membership Manager – Interim Club Manager – Service Manager

Club Administration /Planning / Forecasting

Service Management / Customer Service /Vendor Management

Staffing / Development / Performance Management /Training

Membership / Club Tours / Presentations / Sales

Lease Administrator

Abstract, interpret and maintain a thorough knowledge of the Lease language and provisions. Negotiate with Landlords and/or their property managers to resolve any conflicts related to the Lease provisions while building positive relationships.

Serve as primary contact for all subtenants. Review and update monthly rent reports, collect past due payments, draft License Agreements for all new and renewing subtenants. Correspond with Accounting, club managers, and other internal staff as needed to handle subtenant matters.

Pay, review and reconcile all Landlord related billings such as Rent Statements. CAM reconciliations, Real Estate Taxes, Insurances, & Merchant Dues and respond to Landlord issues via phone, email or letter.

Prepare Rent/Term Commencement Date memorandums, check requests, and various documents for approval and execution.

Audit pertinent lease data for accuracy and compare third party files for document completion.

Handle Landlord ownership changes for all company leased properties.

Serve as liaison for processing Estoppels, and SNDAs. Collect documents from Landlord or property managers and notify/collect responses from internal staff, outside legal counsel, and third party lease administration vendor.

Verify delivery dates & possession with construction personnel and Landlord and maintain tracking report.

Assist with handling any facility issues as well as any outstanding construction issues.

Assist with training any new employees.

Assist manager with obtaining Lease renewals by working with outside Brokers for comparables for locations coming up for renewal.

Ross Stores, Inc – Pleasanton, CA December 2005 – November 2006

Property Administrator

Paid and reviewed all Landlord related billings such as Rent Statements CAM reconciliations, Real Estate Taxes, Insurances, Merchant Dues, etc. and responded to Landlord issues via phone, email or letter as well as performed on-site audits of billings with Landlord and site visits of the Stores.

Maintained a thorough knowledge of the Lease provisions, negotiated with landlords and/or their property managers to resolve any conflicts related to rent, CAM, insurance, taxes, merchant dues, etc. and communicated any problems beyond my authority or expertise to the Management Team.

Acted as the liaison between Ross and its Landlords regarding all matters concerning the common areas and/or related billings and maintain healthy working relationships with Landlords.

Prepared monetary updates for entry into the data-base management system (Site Seer).

Upon new store openings reviewed the Lease Summary for accuracy, verified the store’s and shopping center’s square footage, adjusted rent according to any square footage discrepancies and obtained a CAM budget to establish monthly CAM impound payments.

Stayed abreast of changes regarding each shopping center’s lease-mandated co-tenancy requirements to determine potential rent reductions. Calculate and pay Substitute Rent if a co-tenancy violation exists.

Reviewed Capital Expenditure Requests (CER) to determine if notice to the Landlord is required prior to performing such work. Review rent, CAM and property information for estoppels and SNDA’s.

Nextel Communications – Reston, VA December 2004 – August 2005

Property Services Specialist

Responsible for the management and administration of leases and subleases for Nextel’s corporate retail real estate portfolio

Maintained the administration of Nextel's obligations under the leases, processing of all rent items and confirming Nextel is receiving and paying the correct monies as a result of its contractual lease obligations and responded to Landlord issues via phone or letter

CC SELLS / Keller Williams Realty – Ashburn, VA October 2003 – December 2004

Listing Coordinator

Administrative support for Lead Listing Agents and scheduled listing appointments.

Maintained a high level of communication and follow-up with customers, mortgage companies, home inspectors, and contractors to make home buying a smooth transition for the Seller.

Entered, updated and maintained status of listings into MLS System and on website daily and notified and assisted parties with all preliminary processes/procedures for listings and settlement.

Created the descriptions for the Brochures and Flyers as well as scheduled the photographer and maintained supply of listing packages and Pre-Listing Books as well as followed-up with showing agent to obtain feedback on properties.

Network Solutions, Inc. A VeriSign Company – Herndon, VA June 1999 – June 2003

Marketing Manager I – Product Marketing

Managed all activities of the Bulk WHOIS product line and client database to include customer support, sales, informational changes and technical support.

Performed marketing analysis and reporting for Data Sales and Bulk WHOIS while coordinating marketing efforts with outside vendors.

Assisted in the generation of leads through marketing efforts by researching, identifying small to medium sized businesses and assisting in the development of proposals while identifying opportunities for the sale.

Established processes, procedures and flow charts to research and handle the abuse of the company’s data and worked with the legal department to seek out the abuser and managed and interpreted contracts.

Worked with Knowledge Services to ensure timely delivery of data products to customers and prepared data counts.

Reviewed and approved Banner Ads before release to site for revenue generation and maintained an ongoing spreadsheet of the Unit’s revenue and expenditures and was responsible for the processing of invoices.

Client Relations Specialist/Vendor Relations Manager

Provided guidance and direction in leading the implementation team/resources in coordinating inter-group activities, provided project-level consistency and status, created ongoing process improvement and assisted with the introduction and incorporation of new technologies and products.

Identified and coordinated key elements necessary to accomplish the successful transition of projects such as: hardware, documentation, operational procedures and requirements, and ensured that they were delivered to the proper departments while keeping abreast of any customer issues regarding the Directory in order to funnel information to the appropriate person to ensure action.

Project leader and management of product updates as well as maintained a working relationship with internal departments such as engineering, marketing, operations, product managers and external vendors in order to meet or exceed expectations, and simplify the coordination of internal units for the client. .

Liaison between Directory Services and Customer Service Division with the responsibility of communicating product changes, enhancements and procedures.

Researched, procured and managed the data entry vendor to maximize and maintain the highest service level and data entry quantity on a day-to-day basis to include: monitoring activities, verification of audits and reports, problem resolution for system changes, invoice review approval, report definition and change management and handled project coordination and management of the remote outsourced team.

Data Operations Supervisor

Coordinated and managed the workflow for the dot com directory™ editing team, responsible for verifying and updating online business listings and troubleshot and resolved escalated customer complaints.

Managed the day-to-day operations and the group’s activities and evaluated the performance of employee activities and analyzed and reported program status including work conditions, staffing resources, staff forecasting, cost analysis and scheduling (for 10-14 employees), via daily, weekly, and monthly status reports.

Worked closely with Product Management, Engineering, and Marketing to ensure effective and efficient use of all resources, communicated any outstanding issues, and lead problem resolution initiatives as well as performed operational system testing (databases, Web interface, etc.) and submitted change and/or acceptance requirements documentation to product management and engineering and managed the installation of new data processing systems and/or processing implementations.

Wrote and maintained processes/procedures and developed telephone/email scripts, developed a training manual for the 1st Level Editing Team and Supervisor Training and developed policies and procedures to ensure consistent, high levels of customer service and ongoing process improvement as well as conducted training activities for the editing staff and external sources

EDUCATION

Faith Bible Academy & International Liturgical Dance Fellowship & Academy, Baltimore, Md

Liberal Arts, Chabot/Las Positas College, California, January 2010 - May 2011

Rock School of Ministry Graduate, Dublin, CA, January 2006 - December 2007

Business Administration, Morgan State University, September 1982 - December 1984

Administrative Specialist, United States Army Reserves, 1981 - 1987

BUSINESS COURSEWORK AND TRAINING

Leadership Loudoun Effective Management Mentoring for Success Grant Proposal Writing Dealing With Difficult People Tactfully Strengths and Career Development Workshop Managing Change Workshop Getting Things Done Seminar

TECHNICAL SKILLS

Microsoft Suites * Access * Excel * Outlook * PowerPoint * Project * Publisher * Word * Harbor

Flex * QuickBooks * Site Link * PeopleSoft * Site Seer * Accruent * Accounttech

CERTIFICATIONS / LICENSING

Project Management Certificate, California State University, June 2010

Drawing & Specifications, 2010

Previously Licensed Virginia Real Estate Agent, 1998

Certified Computer Programmer, 1990

AFFILIATIONS

Fall 2013 Girls On Track – Assistant Coach

Christ Star Church – Women’s Ministry Overseer

Christ Star Church, Intercessory Prayer Leader

Zonta Club, Loudoun Chapter Member,

Leadership Loudoun Graduate

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