Instructional Designer, eLearning Developer

DENISE MALLOY

*** ***** **** ***** • Paradise, CA 95969

Phone: (Cell) 530-***-**** • Email: aczane@r.postjobfree.com • www.malloyinstructional.com SUMMARY

Bachelor’s degree in Instructional Design and Technology

Hold over 12 years of experience in the training field

Have extensive experience applying Instructional Design theories and/or methodologies to ELearning/Curriculum projects

Deliver quality learning experiences to multiple audiences by taking minimally researched content and integrating complex issues with clarity and insight

Network and partner with Subject Matter Experts (SMEs) during project development

Design and develop large, complex, interactive, and engaging eLearning projects including quizzes, narration, sound effects, audio recording, audio editing, graphics, and animations from inception throughout culmination

Produce quality appealing and effective audio/voice-overs and videos supporting a wide range of business objectives

Manage multiple projects with varying timelines and deliverables consistently ensuring these are met on time, on target, and within budget

Collaborate effectively with teams developing project goals, training objectives, and measurements by analyzing needs and proposing multiple solutions

Function superbly both independently or as a team player who enjoys working with multi- skilled members

Perform outstandingly as Lead Course Developer/Sr. Instructional Designer

Possess solid conceptual thinking skills paying great attention to detail

Possess excellent oral and written communication skills

Execute solid organizational and time management skills

Advocate eLearning Instructional Design best practices

Retain proven ability to learn new software quickly SOFTWARE/SYSTEM SKILLS

• Articulate Storyline 1 & 2

(including branching, triggers,

conditional variables, layers,

and motion paths)

• Adobe Captivate 9 (including

branching and multistate

objects)

• Articulate Studio

• Camtasia

• Adobe Presenter

• MS Office 2013

• iWork

• Audacity/Adobe Audition

• Adobe Creative Suite

• Snagit

• iBooks Author

• Sony Vegas Movie Studio

• Adobe Premier

• iMovie

• El Gato

• iClone

• Adobe Connect/GoTo

Meeting/Cisco WebEx/

Google+/Skype

TECHNOLOGY USAGE

• Success Factors/Plateau

LMS

• Taleo LMS

• Moodle LMS

• PeopleSoft (SalesForce)

• WebCT – Blackboard

• Windows/Mac Platforms

• Parallels

• Web Design

• XHTML/CSS

• SCORM/HTML5 Publishing

• Basecamp (PM Tool)

• FaceBook/Twitter

• Blogger

• Instant messaging

• Discussion boards

• Web conferencing

• Wiki

WORK HISTORY

Sr. Instructional Designer – May 2016 to November 2016 Pacific Gas & Electric for The Training Associates, San Ramon, CA

• Worked closely with the Learning and Development team, Safety Compliance and Equipment manager, and line of business teams to assess, design and develop courses serving PG&E’s lines of business

• Wrote course competencies and learning objectives addressing identified needs via Subject Matter Experts and in- depth Task Analysis spreadsheets incorporating macros

• Managed assignments and quality of design work ensuring the learning solution was on time, on target and on budget

• Facilitated SME/LOB meetings including, Kickoff, Task Analysis, Review, and Pilot

• Led the design and production of learning solutions and deliverables of instructor-led sessions and web-based training using Power Point and Storyline 2 while working with subject matter experts and other Academy team members

• Created learning solutions utilizing adult learning theory which encouraged an interactive, engaging and thought provoking learning environment

• Ensured functional and process designs as well as business needs are aligned with current PG&E Academy and lines of business priorities

• Effectively communicated issues and risks to team members and stakeholders in a timely and clear fashion

• Wrote audio scripts, recorded my voice, edited audio, and then inserted audio into courses and synced accordingly Instructional Designer – March 2015 to September 2015 Pacific Gas & Electric for The Training Associates, San Ramon, CA

• Conceptualized, designed, developed, and wrote technical performance objectives, outlines, courses, and job aids relative to client's learner needs

• Managed multiple projects with varying timelines and deliverables ensuring they were met on time, on target, and on purpose

• Ensured functional and process designs as well as business needs were aligned with current PG&E Academy and lines of business priorities

• Worked with the Learning and Development team, IT centers of excellence, and line of business teams to determine organizational impact, use cases, environment capabilities, training schedules, locations and facilities necessary for implementation

• Participated in all subject matter expert/line of business (SME/LOB) meetings including Kickoff, Task Analysis, Alpha, Beta, Pilot and Key Learning meetings

• Tracked and created action plans for improvement opportunities

• Effectively communicated issues and risks to team members and stakeholders in a timely and clear fashion Instructional Designer – September 2014 to March 2015 Dynamic Works, Remote, CA

• Conceptualized, designed, and developed highly interactive asynchronous learning solutions that target learning outcomes and creatively engage learners using Articulate Storyline

• Developed high quality, creative training documents, materials, and programs to support customer needs for self- paced training delivery on a variety of courses

• Followed the ADDIE model and other key department processes

• Tested and piloted materials and programs to ensure that training needs and objectives are being met and the training design achieves desired results

• Updated and modified existing course materials based on best practices, policy/product/procedure updates, or for continuous improvement purposes

• Executed impeccable time management for quick and efficient delivery

• Provided exceptional customer service with internal team members

• Developed e-learning courses, creative concepts, scripts and storyboards

• Used audio scripts, recorded my voice, edited audio, and then inserted audio into courses Instructional Designer – November 2014 to February 2015 Pacific Gas & Electric for eTouch, San Ramon, CA

• Designed, developed, created, and wrote training documents, materials, and programs for highly interactive eLearning solutions that targeted learning objectives while creatively engaging online learners using Storyline 2

• Worked closely with the team’s Senior Learning Strategists, Instructional Designers, Line of Business stakeholders, and project-specific subject matter experts to design and develop comprehensive learning solutions for various projects

• Ensured business continuity through software and hardware implementations and upgrades

• Worked with one or more Instructional Systems Design models in parallel with technical system

• Developed and tested eLearning and virtual delivery learning solutions

• Aligned training objectives and performance outcomes with the business goals of a technology initiative

• Maintained a client focus amid changing projects and user requirements

• Worked effectively on cross-functional project teams with geographically-dispersed members

• Contributed both formally and informally to the team’s overall development through the sharing of best practices, skills and expertise

Curriculum Developer – July 2014 to November 2014

Salesforce for TalentBurst, San Francisco, CA

• Produced quality and robust interactive eLearning courses and assessments using Articulate Studio, Captivate, and the salesforce.com standard development process and templates

• Collaborated with subject matter experts and product managers to build appropriate course material

• Managed multiple projects at once and ensure high quality deliverables

• Participated in team development projects utilizing peer review and project management skills to drive completion of valuable education assets

• Met project timelines with quality results

• Became experienced with Salesforce technology, apps, and support Learning and Development Specialist – June 2014 to July 2014 First Republic Bank for The Carrera Agency, San Francisco, CA

• Designed, developed, and updated interactive and engaging computer-based/video training content utilizing Captivate (with SCORM standards) and other screen/video capture programs for software and hardware systems used by FRB

• Designed, developed and updated web pages using Dreamweaver, training presentations, training scripts, handbooks, reference materials, quick reference guides, FAQs, procedural documentation and other training content

• Documented management of all training materials including postings on Intranet, SharePoint, and Halogen eLearning Management system

• Coordinated and schedule training delivery (instructor-led, video/audio conference, webinars)

• Adapted to and performed all changes in the job as directed by management Sr. Instructional Designer – Mar 2014 to April 2014 CH2M HILL for The Training Associates, Remote, CA

• Developed several clean, interactive, engaging, and effective eLearning courses

• Using strong instructional design intervention and a pre-created template, produced several complex scripts and Power Points into easy to understand, captivating yet low cost web based training

• Created formal, integrated, and comprehensive learning objectives

• Effectively collaborated with a senior instructional designer and project team members

• Used excellent oral and written communication skills

• Built strong relationships with client while managing expectations, communicating project status and open concerns, and participating in review and follow-up meetings

• Provided necessary feedback and recommendations based on instructional design knowledge and expertise

• Met extremely tight deadlines while working independently Sr. Instructional Designer – Mar 2013 to Oct 2013

John Muir Health for PWR Partners, Inc., Walnut Creek/Remote, CA

• Achieved an estimated training savings to organization of $1.2 million

• Used strong instructional design intervention to support compliance-related job responsibilities for a complete consolidation and redesign of John Muir Hospital’s annual compliance training curriculum

• Created formal, integrated, and comprehensive learning objectives

• Designed and developed media rich, engaging, interactive, and effective eLearning courses for the entire JMH staff and volunteers using audio scripts, recorded audio, and then inserted edited audio into courses

• Edited audio narration using Audacity audio editing tool

• Fulfilled all tasks and deliverables as related to the ADDIE model

• Generated weekly project status reports for project team/sponsor/stakeholders including activities performed, activities planned for next period, issues and resolutions, project changes, problems, concerns, and recommendations

• Achieved all deadlines staying on task, on time, and within and below budget Instructional Designer – Jan 2013 to Mar 2013

PG&E for The Training Associates, San Ramon/Remote, CA

• Wrote course competencies and learning objectives to address identified needs via an in-depth Task Analysis spreadsheet incorporating macros

• Collaborated with external subject matter experts developing blended learning solutions for instructor-led sessions

• Created learning solutions utilizing adult learning theory which encouraged an interactive, engaging and thought provoking learning environment

• Designed and developed interactive train-the-trainer PowerPoint presentations for courses Lead Instructional Designer/Course Developer – Jan 2012 to Oct 2012 Yahoo and Intuit for Text Engine, Inc., Remote, CA Yahoo:

• Effectively collaborated with subject matter experts to assess needs and gain a solid understanding of target audiences

• Developed engaging, clear, and effective technical eLearning courseware including Service Engineer and Operations new hire orientation, Business Continuity Planning, and Preparing for Deployment

• Assisted with the Yahoo Contributor Network writing code like html, inserting pictures, and designing Web pages before launch

• Adapted to various roles within several different projects Intuit:

• Developed several complex, highly technical content into easy to understand, interactive, and effective eLearning courses

• Effectively collaborated with other instructional designers and project teams

• Directed and trained team to efficiently upload and share information in SharePoint

• Developed eLearning and various deliverables into final clean, interactive, engaging, and effective content through creation of SharePoint websites and links

Both:

• Recorded and edited my own audio using audio scripts and then inserted into courses

• Used excellent oral and written communication skills

• Built strong relationships with clients, team members, and project teams while managing expectations, communicating project status and open concerns, and participating in review and follow-up meetings

• Provided necessary feedback and recommendations based on instructional design knowledge and expertise

• Met extremely tight deadlines while working independently Instructional Designer/Course Developer – Nov 2011 to Mar 2012 Apple for ANI, Cupertino, CA

• Conceptualized, designed, created, and delivered original raw content into highly interactive and effective eLearning solutions for finance group

• Managed client expectations including ensuring deliverables met schedule, budget, and quality goals, as well as examined client needs to identify potential solutions

• Created design documents explaining course flow, look, and feel

• Wrote clear learning objectives, created storyboards, course outlines, and course assessments

• Developed highly technical content while working with subject-matter experts and existing documentation

• Created captivating and appealing eLearning using Captivate 5.5, appropriate pictures and accompanying audio

• Participated in design and implementation reviews, resolved issues, and responded to customer’s/team’s concerns

• Met extremely tight deadlines while working in a team environment

• Developed alliances and working relationships with SMEs

• Analyzed and recommended to management possible changes as needed to improve current training programs

• Assisted other team members and/or training projects as needed Course Developer & Instructor – Jan 2011 – Nov 2011 Travis Credit Union, Training & Development, Vacaville, CA

• Conceptualized, designed, created and delivered original content into highly interactive and effective learning solutions (eLearning, blended, live synchronous, and instructor-led training solutions)

• Utilized multimedia technology and authoring tools to create highly interactive learning solutions ready for inclusion into intranet learning management system

• Converted current classroom materials into engaging and media-rich online learning using audio scripts, recorded audio, and then inserted into courses

• Edited audio narration using my own voice and audio editing tools such as Audacity and Adobe Sound Booth

• Facilitated live synchronous training events and webinars

• Generated engaging biweekly training and/or motivational blogs for entire company

• Created captivating and appealing videos using event pictures and appropriate music

• Developed alliances and working relationships with SMEs creating content representing the most current, professional-based ideas in the industry including courses using 3D talking avatars

• Stayed abreast of changes and trends in course development and instructional design methods

• Analyzed and recommended to management possible changes as needed to improve current training programs and/or implement new changes

• Assisted with other training projects as needed

Instructional Designer/Course Developer Volunteer – January 2010 to March 2010 Child Fund International

• Created and developed online safety material for pregnant women in third world country

• Performed as Lead Course Developer working remotely and acted as liaison solving a variety of issues

• Worked with a team of four from various places: one offshore in Madrid, Spain, one from Miami, Florida, one from Los Angeles, California, and myself in Northern California

• Conducted analysis/training needs via Skype using excellent communication, interpersonal and presentational skills conveying complex information in a clear and easily understood manner

• Updated and enhanced distance learning curriculum with new and innovative delivery methods

• Created and developed innovative online learning with evaluative post-quizzes using the ADDIE model and a variety of software: Dreamweaver, XHTML, CSS, and Power Point

• Converted distance learning from Spanish to English then back to Spanish

• Built relationships with team members ensuring all their needs were met Instructional Designer/Course Developer – Nov 2008 to Jan 2011 University of California, Davis – Extension Office, Online Education (Team OLE), Sacramento, CA

• Designed innovative, engaging, and interactive web-based online courses using Articulate, Flash, Captivate and other Adobe products and audio software for distinguished award-winning online education group

• Evaluated, assessed, and recommended appropriate technologies based on course needs and budget

• Researched, located and/or created media required

• Met with SME’s and design team ensuring quality and accuracy of curriculum

• Built courses using storyboards, audio scripts, recorded audio, power points, Photoshop, and images

• Edited audio narration using audio editing tools such as Audacity, Sound Forge, and Adobe Sound Booth

• Interpreted conceptual, technical and sequence-dependent information, then collected, organized and combined project media components and assembled them into an engaging user-friendly multimedia object

• Posted completed and updated courses to Moodle LMS using Filezilla

• Used XHTML knowledge to troubleshoot any problems after courses were uploaded to LMS

• Collaborated with team using open and honest communication resulting in continuous improvement

• Used strong time management skills to organize information, communicate issues to team members and instructors clearly, and manage multiple competing and changing priorities in a fast-paced environment

• Defined and implemented appropriate instructional strategies and/or redesigned existing coursework for distributed delivery via Articulate, Flash, and the web, with no loss of integrity or effectiveness

• Partnered with Instructional Designers/Course Developers/Graphic Designers team ensuring appropriate learning solutions are met vital to the success of the Curriculum Development team Instructional Design and Technology Assistant – January 2007 to April 2008 California State University, Chico, Technology and Learning Program, Chico, CA,

• Participated in faculty development program through Technology Learning Center

• Designed and developed innovative online learning with evaluative post-quizzes using the ADDIE model, learning objectives reflecting appropriate performance outcomes

• Improved student orientation by designing and developing a highly interactive course which incorporated gamification, audio, and interactive knowledge checks in collaboration with management and administration

• Created distance learning solutions on WebCT and LMS using Camtasia, Respondus, and other training tools

• Conducted analysis/training needs using excellent communication, interpersonal and presentational skills conveying complex information in a clear and easily understood manner

• Updated and enhanced distance learning curriculum with new and innovative delivery methods

• Wrote process documentation for operations and procedures

• Instructed faculty on various technology including video capturing/editing, digital converters, scanners, etc.

• Troubleshot all levels of problems with WebCT/Blackboard learning management system

• Built relationships with faculty members at all levels ensuring all their needs were met Registration Trainer – Aug 2004 to May 2006

Butte College, Oroville, CA

• Conducted live trainings on the new Learning Management System, Web CT

• Assisted students with the registration process which ranged from 10 to 40 students every half hour

• Delivered training via the phone assisting students with registering their classes using the new online WebCT on the LMS

• Learned the training and its content in one half hour and delivered it one half hour later

• Conducted needs assessment to determine correct training solutions

• Devised and implemented effective student schedules while working directly with students and/or their parents EDUCATION California State University, Chico – Graduated with honors, earned Outstanding Instructional Design and Technology Student special award, and Cum Laude May 2008 3.795 GPA

Bachelor of Science, Instructional Design and Technology AWARDS CSU Deans List since 2007 • Graduated with honors from Butte College, 2006, and Cum Laude, CSU Chico, 2008

MEMBERSHIPS Phi Kappa Phi honor society • International Technology Education Association, June 2005 • CSU Instructional Design and Technology Club, January 2007-May 2008 VOLUNTEER Course Developer for Child Fund International, 2010 • Student Mentor for The Children’s Storefront in Harlem, NY, 2008 • International Society for Performance Improvement

(ISPI) Conference, San Francisco, CA, April 2007 • Girl Scouts Leader, 1998-2000

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