Barbara Lee

* ******* ******** aczait@r.postjobfree.com

Stoney Creek, ON L8J 1H1 Home: 905-***-**** Cell: 289-***-****

Linked In Profile: https://ca.linkedin.com/in/barb-lee-50076515

An outgoing, hardworking, flexible, positive, adaptable, enthusiastic, motivated, creative individual with experience in the areas of office administration, customer service, sales, as well as graphic arts.

Relevant Skills And Experience

All of my positions – from working in office administration to working with children, to sales and customer service – have required me to have the following skills:

Communication / Interpersonal

Strong interpersonal and communication skills

Professional telephone manner experienced using multiple lines

Positive attitude – able to remain calm and sometimes find humour in stressful situations

Effective decision-making and problem-solving skills

Customer service oriented – patient, calm and can resolve issues

Organizational

I have the ability to:

Adapt to changing environments and priorities

Be a self-motivated team player who can also work well independently

Plan, prioritize and implement activities, be highly organized, and able to multitask

Handle a variety of office duties and responsibilities and re-prioritize as needed

Focus on detail and accuracy as well as have high standards of excellence

Be self-motivated

Administration / Clerical

Performed all aspects of running an office including: word processing/data entry, complex spreadsheets, inventory control, ordering of office supplies, process bank deposits, customer service, reception, call centre, filing system setup and maintenance, taking meeting minutes, scheduling / booking appointments, website management, power point presentations, distribution of incoming and outgoing mail and faxes, managing courier activity, phone system administration, juggling and prioritizing duties on a daily basis as need be

Proficient in Microsoft Word (level 5), Microsoft Excel (level 3), Outlook

Modified, organized and maintained filing system for all to easily access

Created purchase orders and received shipments, and have expedited deliveries

Designed time cards, specific for company needs

Negotiated and effectively developed and implemented a colour coded territory map and sales calendars for efficiency and simplicity for the entire team

Cultivated a detailed procedure manual for office administration position

Creative in solving problems and maximizing resources

Reputation for achieving goals using professional yet personable approach

Independent learner who enjoys a challenge and thrives in a learning environment

Developed quick and precise keyboarding skills, with precise attention to detail

Exceptional customer service skills with attention to customer concerns

History of high accuracy when dealing with cash transactions as well as credit and debit

Barbara Lee Page 2

Computer Knowledge

Windows 2010, 2007 Microsoft Outlook Goldmine

Microsoft Word (level 5) Microsoft Access (level 2) Hansen Database

Microsoft Excel (level 3) Stone Orchard Software Civi CRM

Microsoft Power Point Act Contact Manager QuickBooks (limited)

PMP (Patient Management Program) The Better System (Chiropractic specific)

Medical Knowledge - Recent Diploma

Medical terminology

Medical transcription

CPR and basic procedures

Graphic Arts Knowledge

Desktop publishing upgrade using both Macintosh and PC platforms

Designed logos, business cards, advertisements, flyers, menus, letterheads, magazines

Proficient in creative typography, paste-up, layouts and proofreading

Employment History

Office / Administrator & Assistant to the Pastor, Meadow Creek Church 2012 – 2017

(part time)

Office Assistant, Prisms Pharmasave 2012 – Present

(part time)

Reception, Information Desk - St. Joseph’s Hospital – Hamilton, ON December 2012 – May 2013

(temporary contract position through a Placement Agency)

Office Administrator, Splitsville Entertainment – Hamilton, ON 2010 – 2012

Medical Office Administrator, Ancaster Physiotherapy – Ancaster, ON March 2012 – June 2012

Customer Service Representative, 100 Huntley Street at Crossroads – Burlington, ON 2008 – 2010

Manufacturing/Office Clerk, Handling Specialty – Hamilton, ON 2008

(temporary contract position through a Placement Agency)

Customer Service Representative, City of Hamilton – Hamilton, ON 2008

(temporary contract position through a Placement Agency)

Call Centre Data Entry /Customer Service, Omni Basement Systems – Hamilton, ON 2007 – 2008

Office Administrative Assistant/Reception, PROPHIX Software – Mississauga, ON 2005 – 2007

Office Administrative Assistant/Reception, Evergreen Crematorium, Milton, ON 2004 – 2005

Education

Medical Office Administration Professional - Diploma

(Business Skills College, Hamilton, ON) 2008 - 2009

Administrative Skills (Mohawk College, Hamilton, ON) 2006

Professional Development

Orientation Guest Speaker – St. Joseph’s Hospital – Bariatric Clinic 2015 - Present

Alumni Graduation Speaker - Business Skills College 2009

Volunteer Office Administration - CCAA (Canadian Centre for Abuse Awareness) 2009

Leadership Professional Development Day - Crossroads, Burlington, ON 2004

Contact this candidate