Customer Service Manager

Greg C. Clemenson

434-***-**** *******@***.***

SUMMARY

Over 16 years’ experience as a Production and Operations Manager in directing activities of workers in the production of OTC, drug, and medical device products. Supervised employees and worked with all levels of management in the planning of production operations of finished goods, controlled production and scheduling of over 90 products to the consumer market, In-depth knowledge of cGMP procedures, safety, and OSHA regulations. Verified production, scheduling, manpower, and inventory goals were met. Exceeded corporate efforts including: production planning, customer service, leading teams in a fast paced goal oriented business, forecasting, coaching employees, administration of policies, and timely delivery of materials and finished products.

PROFESSIONAL EXPERIENCE

TESSY PLASTICS, LYNCHBURG, VA

Department Manager Medical Devices 2016 – 2016

Overview – Managed and appraised staff of Supervisors, Technicians, Planners, and Inventory Control Coordinators to develop and meet the scheduling plan.

Assured that raw materials, manpower, and facilities were available to meet the production schedule by 100%.

Improved component reconciliation and scrap loss by 30% and saved over $4,000.

Increased by 38% the Customer Service expectations and Production Planning efforts to meet on time demand.

Maintained and issued computerized records and stock status reports necessary to reflect scheduling priorities in daily shift meetings.

Increased cGMP, safety awareness, and had zero OSHA recordable and near miss accidents.

FLEET LABORATORIES, LYNCHBURG, VA

Supply Chain Scheduling Support Manager 2007 to 2015

Overview – Directed the scheduling management team and responsible for MRP, material planning, and production planning of components and finished products.

Directed the schedule of forecasting and finished good inventory while sustaining scheduling accuracy at 99.6% and saving over $56,000.

Drove the Production Planning, Logistics, Purchasing, Maintenance, and Quality Assurance team in support logistics, new product launches, and full company-wide data governance support at a success rate of 99.97%.

Coordinated weekly department scheduling meetings, and increased uptime by 16% to meet the production plan and customer demand over the three shift operation.

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Conducted the monthly reporting of finished and destruct goods and maintained control of obsolete and slow moving items at less than 0.2%.

Reported over six computerized records of key performance indicators (KPIs) for major customers including inventory accuracy and forecast to sales metrics.

Created and maintained multi-level bills of materials for over 165 company-wide separate finished products and work in process items.

Coordinated the cycle counting program for all finished products and raw materials.

Created the preparation and issuance of the daily and monthly master production schedules with a 0% schedule interruption.

Quality Systems Support Manager 2005 – 2007

Overview – Supervised the entire finished product release staff of employees of products

to the customer and verified finished product cycle counts, reconciliation, and accuracy.

Led the implementation of team member training and that saved over $5,000 in startup costs.

Saved $42,500 in product shipments to customers while meeting a 99% release time window.

Reduced internal complaints by 50% while managing quality control changes.

Directed team for product inventory control and release of finished goods to meet on - time shipments of over $85M to the consumer market by direct relationship through Logistics and Production Planning departments.

Manufacturing Operations Manager 2000 to 2005

Overview – Responsible for raw material control, planning and scheduling controls to meet the operations plans. Directed that the department cGMP efforts to ensure that continuous improvement and quality improvement programs were maintained while recommending capital projects and major budget control. Supervised and appraised employees.

Supervised and trained staff of over 20 team members on a 24 x 7 operation to support the production operations.

Controlled the profitability and budget of over $800,000 in the department.

Drove efforts to improve quality, productivity, and bill of material changes by 55%.

Ensured the timely delivery of materials to the production department at a success rate of 98.7%.

Increased uptime on three major manufacturing processes from 30% to 75% and added $10,000 to the bottom line through employee shift meetings.

Verified critical materials were physically received and in system and reduced product deviations by 20% while saving over $35,000 in material costs through timely cycle counts.

Coordinated labor, equipment, materials, and facilities between Logistics and Production Planning to service the business needs while maintaining scheduling accuracy.

Team Leader for the company’s Safety Committee and accidents were reduced by 68%.

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EDUCATION

Master of Business Administration

Lynchburg College, Lynchburg, VA

Bachelor of Science

Lynchburg College, Lynchburg, VA

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