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Customer Service Manager

Location:
Greenville, NC
Posted:
March 14, 2017

Contact this candidate

Resume:

Denise M. Hewitt

**** * ****** **** ****

Tarboro, NC 27886

Cell: 816-***-****

aczaf2@r.postjobfree.com

Career Snapshot

Twenty five years of commended performance in various management roles.

Customer service skilled, communicator and problem solver, strategic relationship builder.

Motivated, High Energy, Out of the Box Thinker.

Awards

Supervisor of the Year 1996 – Argosy Casino

Employee of the Year 1993 – Ramada Hotel Group

Sales & Profit Awards – 1990 - D. L. Rogers Corp

Computer Skills

Word, Excel, PowerPoint, Access, Outlook, Micros, Kronos, Café Terminal, Delphi, CaterTrax

Food & Beverage Management Specialist

Offering an award-winning track record of excellence within food & beverage environments that include…

Casino & Hotel Child & Adult Nutrition Entertainment & Event Center

Key Skills

Service Quality Customer Service

Troubleshooting/ Problem Solving

Vendor Negotiations

Team Building

Start Up Operation

Menu Development

P&L Comprehension

Serv Safe Food Handling Requirements

Alcohol Awareness & Responsibility

Professional Experience

SODEXO / Vidant Medical Center Catering Manager, III

Greenville, NC 07/2014 - Present

HILTON GREENVILLE Director of Banquets

Greenville, NC 10/2013 – 07/2014

DOUBLETREE BY HILTON Senior Event Manager 04/12-08/13

Overland Park, KS (Part Time – Banquet Operations 10/10 – 04/11)

KANSAS CITY ZOO Food & Beverage Manager 04/11-04/12

(Managed by Friends of The Zoo Management)

Kansas City, Missouri

WYANDOTTE GAMING CORP D/B/A 7TH STREET CASINO – KANSAS CITY, KANSAS

Food & Beverage Director 12/07-12/10

LUNCHTIME SOLUTIONS, INC. – N. SIOUX CITY, SD

Group Food Service Director 04/03 – 12/07

HILTONHOTEL – SIOUX CITY, IA

Corporate Sales Manager 01/02 – 04/03

ARGOSY GAMING CORPORATION – SIOUX CITY & KANSAS CITY OPERATIONS

Food & Beverage Director/Asst. F&B Director - 06/94 – 06/01

Education

HILTON UNIVERSITY

Sales, Catering & Event Training 2012

Sales Counselor 101 – Hilton Worldwide – Dallas Texas 2012

ASHWORTH UNIVERSITY

Nutrition & Health Certification 2009

AUGUSTANA COLLEGE – SIOUX FALLS, SD

Child & Adult Nutrition Certification 2003-2006

WESTERN IOWA TECH COMMUNITY COLLEGE – SIOUX CITY, IA

Food & Beverage Management Certification 2004

D. H. CONLEY HIGH SCHOOL – GREENVILLE, NC

Graduate Diploma 1982



Contact this candidate