Quality Control Service

Ken Nakanishi

**** *** **** ***** #** Los Angeles, CA 90041 acza9t@r.postjobfree.com 818-***-****

Professional Experience

Interactive Mortgage Corp, Costa Mesa, CA: Senior Underwriter (8/2016-2/2017)

Finalized the most decisions throughout the entire department (300+) for entire Q4 2016 maintaining service level agreements along with meeting investor quality control reviews.

Able to exceed daily, weekly and monthly goals while completing a full analysis of all clients

including review of personal and corporate and/or partnership returns which includes completing

a cash flow analysis, along with a final written disposition of the outcome on every application.

Mitigated potential fraud by utilizing online resources such as Lexis Nexis and RealQuest,

performing searches on borrowers, businesses and property information.

East West Bank, El Monte, CA: Mortgage Underwriter (6/2015-8/2016)

Cut down service level agreement times from 72hrs to 24hrs, by streamlining the process and working directly with the loan officers with clarification on decisions and conditions issued, relieving processors as the go between.

Actively worked to restructure a loan to ensure it is within investor guidelines.

Spearheaded training material for launching of loan operating systems, as well as assisted in training colleagues on use system.

Complete credit and collateral analysis on all conventional 1-4 unit 1st Trust deed applications

ensuring that all approved decisions were within investor guidelines and bank overlays.

First Entertainment Credit Union, Hollywood, CA: Loan Advisor (2/2012-6/2015)

Achieved excellent member service scores Q2 for 2013, Q1 & Q4 2014, for one stop beginning to end service: from taking application, processing and underwriting the loans.

Interviewed new and potential members for all types of loan applications. Constructed best-case outcomes for members using multiple options to ensure they were comfortable with the decisions being made.

Performed complete review of loan applications running through AUS systems to ensure each loan met investor and QM guidelines.

Medtronics Inc., Northridge, CA: Insulin-Pump Helpline Representative (4/2008-2/2011)

Captured of all consumer correspondence by opening SAP work orders. Referencing back on prior SAP entries to determine if defects were persistent and whether further evaluation was needed.

Entrusted to perform quality problem resolution solving and technical expertise due to sensitivity of the pump and health risk of clients.

Assisted clients having technical issues with their diabetic insulin pump, by running tests and determining what type of troubleshooting was necessary.

Countrywide Financial Corp., West Hills, CA: Underwriter II (5/2006-2/2008)

Completed a full review of loans being submitted for secondary market purchase. Reviewed processes used by third party originators and ran quality control of income analysis, reviewed appraisal and title reports. Delegated conditions to be cleared by junior members of team.

Reviews were completed with detailed written report of the loan file, including my findings as well as the overall disposition of whether to proceed with the transaction.

Knowledge/Skills

Product Testing

Procedure Writing

Detail Oriented

SAP

Troubleshooting

Title Reports

Risk Management

Credit Analysis

Training

Income Analysis

Notary Republic

Education

B.S. Consumer Affairs; Minor Business Marketing (Cal State University Northridge)

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