Customer Service Administrative Assistant
Resume:
Michelle Chambliss
Henrico, VA 23231
Dear Hiring Manager:
It is with great enthusiasm that I submit my application for your current Administration position. As an administrative & operations professional with over fifth teen years’ experience, I know my diverse skills and qualifications will make me an asset to your company.
As you will see from the attached resume, I’ve built my career in a variety of roles, mostly in small companies where I was not just the admin but also gatekeeper, technology whiz, bookkeeper and marketing guru. I’m not only used to wearing many hats, I sincerely enjoy it; I thrive in an environment where no two work days are exactly the same.
In addition to being flexible and responsive, I’m also a fanatic for details – particularly when it comes to presentation. I believe in applying this same level of attention to detail to tasks as visible as prepping the materials for a top-level meeting and as mundane as making sure the copier never runs out of paper.
In closing, I am thrilled at the possibility of being involved in your company and would love the opportunity to meet with you and discuss the value that I can bring to the organization. I appreciate your consideration and look forward to hearing from you. Warmest regards,
Michelle D. Chambliss
Michelle D. Chambliss
1123 Darjoy Lane, Richmond, VA 23231 • C: 804-***-**** • acza8q@r.postjobfree.com Professional Summary
Highly effective operations management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Skills
- Cost reduction strategies
- Project planning and development
- Customer relations specialist
- Quality assurance and control
- Great communication skills
- Good organization skills
- Purchasing and procurement
- Results-oriented
- Proficient with Quickbooks software, Microsoft Word, Powerpoint, Excel, Outlook and Sage Act! Database. Employment History
06/2003 to 08/2004 Administrative Assistant Baptist General Convention of Virginia, Richmond, Virginia
Created detailed expense reports and requests for capital expenditures.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas. 09/2004 to 12/2007 Administrative Assistant CE Travelers Advantage Club Williamsburg, Virginia
Created detailed expense reports and requests for capital expenditures.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Routinely answered customer questions regarding pricing and quality.
Served as the main liaison between customers, management and sales team.
Produced monthly reports using advanced Excel spreadsheet functions.
Maintained appropriate filing of personal and professional documentation.
Composed and drafted all outgoing correspondence and reports for managers. 01/2008 to Present Director of Operations CE Travelers Advantage Club Williamsburg, Virginia
Created detailed expense reports and requests for capital expenditures.
Reconciled all bookkeeping for clients, invoices, payroll, collections and legal collections,etc.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Routinely answered customer questions regarding pricing and quality.
Earned management trust by serving as key holder, responsibly opening and closing office.
Served as the main liaison between customers, management and sales team.
Produced monthly reports using advanced Excel spreadsheet functions.
Maintained appropriate filing of personal and professional documentation.
Composed and drafted all outgoing correspondence and reports for managers
Oversaw daily office operations for staff of 10+ employees.
Prepared and distributed payroll for staff of 10+ direct reports.
Oversaw inventory and office supply purchases.
Complied annual recommendations for end of fiscal year budgets.
Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
Trained new employees on processes of the business including marketing, sales and customer service.
Created company’s first employee manual including training and development.
Liaised with vendors to order and maintain inventory of office supplies.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Reduced overhead by taking on more responsibility with creative and administrative projects.
Planned and executed all aspects of office headquarter move.
Managed executive calendar and coordinated weekly project team meetings.
Facilitated organized record retrieval and access by maintaining filing system for customers
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Updated key hman resource metrics, including turnover and terminations, using reporting tools on the HRMS database.
Resolved employment-related disputes through proactive communication.
Organized and led a 1-day staff orientation and training to promote collaboration.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Represented organization at personnel-related hearings and investigations.
Directed and coordinated marketing activities and policies to promote products and services.
Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
Preserved brand integrity by monitoring the consistency and quality of marketing content.
Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs.
Managing calendars and schedules for entire team
Coordinating meetings and events
Preparing expense reports
Writing letters and creating various documents
Ordering various office supplies
Handling mailing and shipments
Very proficient with Quickbooks software, Microsoft Word, Powerpoint, Excel, Outlook and Sagfe Act! Database.
Education
06/2003
Certification
Legal Systems Administration
Hermitage Technical High School,
Richmond, Virginia
06/2004
High School Diploma
Varina High School
Henrico, Virginia
09/2006
School of Business Degree
Culinary Management Specialization
J. Sergeant Reynolds College
Richmond, Virginia
References
Jamise Edwards 757-***-****
CEO
CE Travelers Advantage Club
Sherry Saunders 757-***-****
CEO
DT&Me Photography
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