Customer Service Manager
Resume:
Carlos A. Jacome
Manchester, NH 03103
603-***-**** (Cell)
Email: acza8l@r.postjobfree.com
Objective:
Find a full time permanent position with a company that has growth potential
Professional Profile
Bi-lingual in Spanish and English, Credit and Collections Supervisor, Mortgage Collections and servicing of 1st and 2nd liens, Remarkable knowledge of economic and accounting principles and practices, FDCPA trained, Excellent ability to persuade others to change their minds or behavior, Profound ability to communicate effectively in writing and speaking, Strong ability to add, subtract, multiply, or divide quickly and correctly, Confer with clients/debtors by telephone to determine reasons for overdue payments, Sound ability to speak clearly so others can understand you, Excellent knowledge and understanding of the Spanish language. Mortgage Processor Manager, Post Closing Department Manager, FHA, Conventional and VA knowledge, Legal Secretary, Personal Injury Manager, Customer Service Manager, Accounts Receivable, Accounts Payable, Inventory Control, Shipping and Receiving, Sales, Deliveries, Public Notary, Microsoft Word, Excel, Computer Literate.
Liberty Utilities October 2015 to Present
•Customer Service Representative
•Answer customer telephone calls regarding existing and closed accounts
•Assist in starting and stopping Electric and Gas services
•Assist with Collection calls and work out Payment arrangements
•Counsel customers on options for service
•Ensure that customer correspondence is sent in a timely matter according to regulation
•Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns
Balance Staffing July 2015 to October 2015
•Temporary Office placement at Liberty Utilities
Green Tree Servicing July 2013 to Feb 2015
•Collection Specialist
•Manage a Queue of various levels of delinquent accounts on 1st and 2nd lien mortgages.
•Utilize various collection techniques to assist customers with past due accounts and come up with a solution beneficial to both Green Tree and the customer to avoid foreclosure or repossessions.
• Achieve monthly production standards resulting in monthly bonus.
•Locate and notify clients/debtors of delinquent accounts by mail, telephone in order to solicit payment.
•Perform skip tracking to locate debtors with incorrect contact information.
•Gather and Audit loan documents before foreclosure.
•Review, approve and post any collections payments submitted by check, Western Union and Payments by phone.
•Address inquiries and issues of debtors in a timely and professional manner.
•Cross-Train staff on collection process and procedures.
•Document and maintain all incoming and outgoing collection efforts in accordance with the established standard. (e.g. Updated phone numbers, Letters, Mailing addresses, etc.)
Nelson, Watson and Associates Sept. 2007 to July 2013
Collections Specialist
Supervisor for pre-litigation and non-litigation debts
Confer with clients/debtors by telephone to determine reasons for overdue payments and determine appropriate strategy.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Locate and notify clients/debtors of delinquent accounts by mail, telephone in order to solicit payment.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.
Persuade clients/debtors to pay amounts due on credit accounts or non-payable checks.
Record information about financial status of clients/debtors and status of collection efforts.
Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Boudreau & Associates Oct.2006-Jan 2007
Collection Specialist
Confer with clients/debtors by telephone to determine reasons for overdue payments
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Locate and notify clients/debtors of delinquent accounts by mail, telephone in order to solicit payment.
Perform various administrative functions for assigned accounts, such as recording address changes
Persuade clients/debtors to pay amounts due on credit accounts or non-payable checks.
Record information about financial status of clients/debtors and status of collection efforts.
Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
RentWay May 2005-May 2006
Assistant Manager/Collection Manager, Confer with clients/debtors by telephone to determine reasons for overdue payments and determine appropriate strategy.
Generate payments from clients/debtors, Prepare small claim files for court
Sales, customer service, Locate and monitor overdue accounts, using computers and other methods
Datanis Elias, Esquire May 2002 - August 2004
Legal Assitant/Secretary
Personal Injury Law, Complete various forms, such as accident reports and applications for clients
Draft and type office memos, schedule and make appointments and receive and place telephone calls.
Attend recorded statements with insurance companies and clients
Assist attorneys in collecting information such as employment, medical and other records
Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses etc.
Lawyers Title Insurance July 2001-March 2002
Sales Representative, Search Back titles in Archives, Service Agents and Attorneys
New England National Mortgage March 2001-July 2001
Mortgage Processor, Prepare closing Documents, HUD
Order Flood Certificates, appraisals, Collect documents that are needed for a file to close
Follow up with clients, Assist Loan Originator in the completion of files
Russell and Bernard Nov. 2000 - March 2001
Real Estate Post Closer-temporary position
Responsible for post-closing loans that have been closed and selling to investors
Document Control functions to obtain recorded mortgages, deeds, final title policies to be shipped to investors
Closing functions: to prepare closing packages for closing agents and attorneys
First Eastern Mortgage Jan. 2000 - Nov. 2000
Responsible for preparing loans for closing, analyzed closing documentation, dealing with closing agents to insure proper closing procedures.
Pre-Closing functions: making sure all pertinent documentation is obtained for closing.
Post-Closing Clerk. Reviewing Closed Loans and preparing loans for sale.
Patrick Guarnieri, Esquire May 1995-Sept. 1998
Personal Injury Law, Complete various forms, such as accident reports and applications for clients
Draft and type office memos, schedule and make appointments and receive and place telephone calls.
Attend recorded statements with insurance companies and clients
Assist attorneys in collecting information such as employment, medical and other records
Contact this candidate