PROFESSIONAL PROFILE

As a Business Systems Analyst I have been responsible for reviewing business processes and computer applications, advising on ways to make processes more efficient and employees more productive. I have received business needs from management, solicit product and enhancement requirements from end users and have been able to convert the requests into a workable FRD solution to present to technology staff. I have been a team member in testing software, coordinate and facilitate testing environments. I have a solid understanding of business functional areas, business management and processes, along with data analysis.

Highly motivated and disciplined professional with experience of working on a wide range of projects.

Experience in developing business opportunities and partnerships with several organization

Proficient in collaborating with developers and subject matter experts to build the technical vision

Ability to utilize my experience in organization requirements definition and managing systems.

PROFESSIONAL OVERVIEW

Systems Analyst

15 + years’ experience

Ability to analyze complex business problems and assess how automated systems can be implemented to solve them

Ability to define objectives and scope of business systems

Defined functional and technical requirements

Modeled business processes while applying structured and object-oriented analytic techniques

Created system proposals, feasibility / alternative analyses with software and hardware selections

Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction

Participated in user acceptance testing and testing of new system functionality

Created systematic and consistent requirements and specifications in both technical and user-friendly language.

Applied System Development Lifecycle (SDLC)

Business Analyst

15 + years’ experience

Extensive interface with clients and vendors for needs assessment

Create business requirements document (BRD)

Functional requirements document (FRD)

JAD Sessions

Primary objective is to maintain the relationship between a business's operational needs and technology delivery in order to move an organization toward efficiency, productivity and profitability.

Well-developed organizational, managerial, and interpersonal skills with proven ability to see the "big picture" and quickly isolate areas for improvement.

Defined and document customer business functions and processes.

User acceptance testing (UAT)

Unified modeling language (UML)

Workflow diagram

Agile, Scrum, WIP

SKILLS

MS Office

Visio

FTP/SFTP

Waterfall

Windows OS

PL/SQL

Oracle/ MS SQL

Agile, Scrum, WIP

MS Project

Outlook

Tidal Enterprise Scheduler

Informatics/ETL

.Net

VB Script

Java Script

Toad

Footprints

OnTime

MS Access

SharePoint

Rally - CA Agile Central

PROFESSIONAL EXPERIENCE

Wells Fargo Bank, November 2016 to Present

Systems Analyst/Business Analyst/Independent Consultant

Participate as a member of the Enterprise Database Management (EDM) Team responsible for the DBSmart application which is a suite of various capabilities (Inventory, Compliance, and Licensing) used to manage and track of all databases across the Wells Fargo Enterprise

Responsible for creating BRD and FRD documents for the new Security Module used to assign role and permissions to users.

Bank of America, November 2015 to November 2016

Systems Analyst/Business Analyst/Independent Consultant

Participate as a member of an Agile Team (Worked with Product Owner, Scrum Master, and Agile Coach

As Scrum Master facilitated Sprint Planning, Grooming, Daily Scrum, and Retrospective meetings.

Collaborate with Product Managers at the Program/Features level to support ongoing effort to groom and organize the priority of the feature backlog

Partner closely with Product Owners and SME from the business side to gain domain knowledge

Provide Business Analyst to the Mortgage Technology Group

Created views in Rally and reports.

Corelogic, May 2015 to July 2015

Systems Analyst/Support Analyst/Independent Consultant

Work with Real Estate Multiply Listing Associations

Configure Real Estate application for multiple listings application

Modify screens and reports

Lincoln Financial Group, January 2015 to March 2015

Systems Analyst/Business Analyst/Independent Consultant

Participate as a member of Agile/WIP team

Responsible for providing written technical requirements and systems specifications

Perform requirements gathering and analysis in order to create BRD and FRD.

Provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, the user community

Interact with designers/architects to understand software limitations

All documentation posted to SharePoint

Duke Clinical Research, July 2006 to July 2014

IT Systems Analyst

Responsible for all data integrations in and out of the organization.

Setup, maintain and Automate secure file transfers between internal and external organizations.

Perform requirements gathering and analysis in order to create BRD and FRD. Provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, the user community

Conduct data analysis activities and data prototypes against source

Collaborate with designated members of Agile team of applicable business groups to create requirement documents

Collaborate with the design and development Agile teams to create Functional Specification

Triage of data issues reported by users in production systems.

Provide support for a variety of applications in support of Clinical Research Projects such as INFORM, ECOS, and CTMS

Review and approve requirements for the configuration of software applications.

Facilitate and/or participate in joint analysis and design sessions to understand needs of the customer.

Collaborate with developers to ensure adherence business requirements and customer needs

Generate SDLC documentation for all data integrations transfer services.

Maintain all documentation in accordance with 21 CFR Part 11.

Validated Data using PL/SQL

Systems Support Analyst/Administrator of Cisco Tidal Enterprise Scheduler

30% - Responsible for the installation and configuring of the Cisco Tidal Enterprise Scheduler (Tidal) on four Windows Servers. This included the configuring of Tidal to take advantage of WSDL, Informatics adapter, Web services. Apply monthly patches and upgrades as needed.

20% - Work with projects to ensure that Tidal integration is considered during planning and build phase of projects and across all SDLC environments that Tidal supports. Work with platform engineering teams to ensure that agents are working properly. May configure and maintain Tidal dependencies within the schedule.

20% - Own and maintain documentation for Tidal as well as work on new documentation that comes in through project or operational work for new jobs. Ensure that business processes in support of Batch scheduling are consistent and effective.

10% - Provide reporting related to Tidal and other scheduling parameters such as job trending and other resource utilization within the nightly batch schedule. Provide presentations to all levels of leadership as required. Train key personal to use and monitor application.

Systems Support Analyst/Administrator for Informatics

Acts as brand ambassador between the business and the various projects teams involving Application Support Team, Network, Database Teams, Storage and Unix teams.

Making sure that ETL code is sync in all the three environments.

Setup and maintain Informatics folders and folder access

Release Code to QA and then to Production Environment

Create and maintain connections (relational, application, etc.) and system username/passwords.

Participate in defining Informatics standards and best practices

Support production scheduler failures (either level 1 or 2)

Duke University Health Systems, January 2001 to June 2006

Manager of Information Systems

Supervised, provide technical direction and coordinate the activities of assigned computer personnel in the development, modification and maintenance of computer programs and the network.

Served in an advisory capacity to University officials on application of data processing procedures and methods. Analyze overall department administrative operations and procedures.

Maintain liaison with representatives of other University data processing operations, professional organizations and equipment manufacturers to ensure utilization of current principles and techniques.

Business Systems Analyst/Systems Analyst

Participate in development of long range planning for new projects

Served in an advisory capacity to University officials on application of data processing procedures and methods.

Develop specifications for new applications to include system narratives, data elements, data gathering and verification techniques and methods, accounting and auditing controls, block diagrams, flow charts, decision tables, input-output requirements, record and form layouts and processing specifications.

Analyze and interpret organizational and procedural problems; supervise and participate in the design or modification of computer programs to alter existing system; test and debug new programs to verify their accuracy and completeness; prepare flow charts, detailed instructions and documentation to implement computer programs and procedures.

Tools used were Agile,VB, MS Access, MS SQL Server, and .Net

RELEVANT EXPERIENCE

Bartis & Associates, March 1986 To December 2000

Owner/IT Consultant

15 years of providing outsourcing from small to major companies

Project Leader

Organized and directed the consolidation of personnel from New Jersey and Florida to North Carolina

Responsible Personnel System Shared Processing (PSSP), Benefits Direction System (BDS) and new Business Unit Acquisitions that required participation in Flex Benefits. .

Business Systems Analyst

Educated employees on the business rules and purpose of the system.

Coordinated Business Unit Acquisitions that required participation in Flex Benefits

Wrote detailed specs conveying business rules, data definitions, data mapping, defaults, and a detailed test plan to be used iv acquiring new Business Unit Acquisitions

Responsible Personnel System Shared Processing (PSSP), Benefits Direction System (BDS) and new Business Unit Acquisitions that required participation in Flex Benefits.

Systems Analyst

Participated as a member of a scrum team in the design of an order entry application.

Development, integrating communications applications, organizing data flows, and implementing the individual data flows.

Identified, analyzed, corrected, and installed solutions for production problems

Responsible for keeping three data bases (IMS, DB2, Teradata) in sync

Programmer Analyst

Modified thirty-seven CSP programs to accommodate functional and data standardization changes required for an IMS to DB2 conversion.

Responsible for feeds of all core data to all downstream applications

Fine-tuned batch cycle and reduced processing time

Identified, analyzed, corrected, and installed solutions for production problems

EDUCATION

Wingate University – Associate Degree in Computer Science

North Carolina State University – Post graduate courses

Alamance Community College – Post graduate courses

VOLUNTEER

North Carolina Special Olympics - 2001-Present - Coach special needs individuals in golf

Angel Tree - 1989–Present - Prison Fellowship that reaches out to the children of inmates and their families with the love of Christ that insures that no child is left behind

Amateur Radio Emergency Service (ARES) – 2010-Present - Trained amateur radio operator volunteer organized to assist in public service and emergency communications

American Red Cross – 2010-Present - Provide assistances in emergency situations

Contact this candidate