RENA BAUCOM

Tyler, TX acza7d@r.postjobfree.com 903-***-****

Strategist who transforms plans into workable solutions and benchmarks against key operational targets/goals; practical understanding of business needs; dedicated to positive human relations; promotes continuous education and improvement

EDUCATION AND PROFESSIONAL STUDIES

2000 – 2015

Master of Science in Human Resource Development University of Texas at Tyler, Tyler, Texas

Bachelor of Applied Arts and Sciences in Business and Technology University of Texas at Tyler, Tyler, Texas

Associate of Applied Science in Healthcare Administration Tyler Junior College, Tyler, Texas

Supplemental Review of Courses within Degrees (continuing education)

Certificate in Medical Coding ICD 10 Tyler Junior College, Tyler, Texas

Certificate in Operations Management Kellogg School of Management

Certificate in Project Management Tyler Junior College, Tyler, Texas

Human Resource Development (HRD) is a process of developing human expertise through organization development and personnel training and development so that individual improvement enhances corporate performance. Additionally, the program encompasses business administration, technology, project management, and resource management.

SKILLS AND COMPETENCIES

Management of Instructional Environment – Creates, organizes, and directs learning situations utilizing Microsoft Office software; applies statistics software (SPSS) in a medical research environment; instructional design

Workforce Development – Develops research techniques to identify, assess, and evaluate the needs of industry and education; leads research and projects; change agent to help companies better navigate a dynamic workplace

Adult Learning – Employs theory and methods of instruction for adults and continuing education. This includes leaning principles, curriculum organization, evaluation techniques, and effective group interaction.

Performance Consulting - Applies oriented models, approaches, and techniques in organizational settings; identifies gaps for performance improvement and proposed HRD interventions employing performance consulting processes

Team Building – Team member and team leader; expands insight into use of teams in business and industry, including the purpose of teams and the team-building process, conflict resolution, talent management, and team-building activities

Organizational Development – Applies models utilizing organization development interventions at the individual, group, and organizational levels; collaborates with local businesses

Business – Business and Strategic Management, OSHA, Managerial and Financial Accounting, Data Analysis, Coaching, Job Analysis Techniques, Total Quality Management, Microsoft Office

Personal –Persistence, conscientiousness, empathy, ethics, positive attitude, critical thinking, self-motivation

EMPLOYMENT AND INTERNSHIPS

1994 – present

Texas Spine and Joint Hospital, Tyler, Texas East Texas Medical Center, Tyler, Texas

Cardiovascular Associates of East Texas, Tyler, Texas Infectious Disease Consultants, Tyler, Texas

Valley Growers Laboratory, Inc., San Juan, Texas

Experience

Vice-President of Corporation; served on board of directors

Reduced issue resolution turnaround to less than 24 hours achieving win-win compromises

Implemented teambuilding programs; created personnel manuals, corporate policies, job descriptions, and management reports; ensured compliance with OSHA

Supported financial team in execution of financial aspects of the business including annual budget, while establishing productivity and revenue benchmarks

Analyzed/revised fee schedules; maintained controls on inventory and expenses

Organized and evaluated thousands of patient records to ensure easy transition to Electronic Health Records; restructured Health Information Department transferring documents to electronic records encompassing thousands of patients’ files in two facilities; medical coding and billing; compliance with HIPAA

Streamlined processes and reduced redundancies 20% by developing and deploying project management models

Analyzed employee trends such as turnover and retention strategies; identified training needs; corrective action where needed; Worked closely with leaders on involuntary terminations ensuring proper documentation and justification were in place; risk management

Advised, counseled, and coached employees on policies and procedures to ensure compliance with laws and regulations

Designed and implemented sample testing devices which realized a 30% decrease in turn-around time and positioned company for expansion, organizational improvements, and upgrades

Employee Achievement Award

Chaired meeting of corporate executives when the president was absent; trouble-shoot with customers on the phone; stimulated essential communication between employees

MEMBERSHIPS AND AWARDS

Sigma Alpha Pi National Society of Leadership and Success

State Leadership Award

Epsilon Pi Tau International Honor Society in Business and Technology

Alpha Chi National Honor Society

Academy of Human Resource Development

Teacher for Literacy Council of Tyler Community Service Program

University Interscholastic League judge

Graduated with honors

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