Technical Support Active Directory

Technical Support Professional:

Seven years of experience in telecommunications and application/deskside support. Working knowledge of computer hardware, operating systems and networking. Quick to learn and master new technology. Proficient in .NET, HTML5 (CSS), JavaScript, Python, Citrix Virtualization, Remedy, ConnectWise, ITGlue, Labtech, VMWare, Micollab, SonicWall, SalesForce, Sage, Quickbooks, Microsoft Dynamics

Technology Strengths:

●Install and configure Windows 7,8, 10, Server 2008, and 2012 on IBM and Dell Machines

●Working knowledge of Active Directory, SharePoint and Exchange

●Provide hardware installation and maintenance on desktop towers

●Provide multilingual customer support using web based apps

Education and Certifications

Mycomputercareer.com 2013 to present

Certifications: A+, NET +, MCP, MCTS WIN 7, MTA (SECURITY, SERVER, & WIN 0S)

Wayne State University

B.A. in Near Eastern Languages 2005

Experience

Milner Inc – Deerfield Beach, FL June 2015 – present

NOC Systems Engineer

• Administering and monitoring network activity with Active Directory and VB scripts

• Troubleshooting network issues using command line tools and remote monitoring

• Collaborating with vendors and resolving proprietary application issues

• Maintaining SonicWall and Watchguard firewalls

• Managing networks by using DNS, Group policy, Exchange and DHCP and the CA

• Completing training as necessary and provided end user training for new users

• Developed Ruby applications to facilitate customer response time

• Maintaining client relations by quoting competitive prices for MSP services.

Great Health Works – Fort Lauderdale, FL April 2015 – June 2015

Tier I Technician

• Maintained client systems using Microsoft technologies and software

• Installed and updated Java software to help facilitate deployments to workstations

• Maintained network and workstation connectivity to in-house clients

• Developed C# software to facilitate email template creations and deployment

• Installed and monitored hardware inventory using WASP

HCL America - Cary, NC September 2013 – January 2015

Help Desk Technician Level 1

• Provided support for all IT needs in a Windows client, server and Apple environment

• Managed workstations, printers, peripherals, and VOIP phones using remote software

• Maintained a 90% average call resolution rate for tier 1 resolvable issues

• Provided hands-on training to new employees

• Used HTML and CSS to develop a ticket creation template native to web browsers

• Created procedural documentation and deployed this to the company SharePoint site

Telesmart Inc. - Thornhill, ON August 2010 – September2013

Technical operations administrator

• Provided support for company hardware and software systems

• Solved cell phone technical issues related to firmware and user experience

• Integrated new internet database for managing existing client accounts

• Developed and deployed billing software using Macros and Visual Basic for Applications saving the company 30% in outsourcing costs

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