Customer Service Medical

DANIELLE CASTILLO

**** ***** ****

Norcross Ga 30093

678_964_1129

***********@*****.***

SUMMARY

Scheduling Coordinator who excels at analyzing, prioritizing, and completing task in a professional manner. Strong organizational, technical, and analytical skills. Over 4 years of staffing and scheduling experience.

SKILLS PROFILE

-Able to use and learn scheduling software

-Software experience with Microsoft Word, Excel, Outlook and other applications

-Able to effectively communicate with prospective clients, understand their needs and requirements and walk them through the intake process.

-Assess caregivers' skills, personalities, and interests sufficiently to provide input on good client/caregiver matches

-Excellent interpersonal and communication skills - oral, conversational, telephone and written

-Thorough knowledge of the caregiver's responsibilities.

-Able to read and understand large numbers of caregiver reports

-Able to read and understand personal care plans for each of their clients and assure their appropriate discharge

-Able to communicate effectively with caregivers, as well as the Administrator, Director of Client/Caregiver Services, and other management personnel as appropriate

-Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency.

-Expert with customer/client problem solving issues

EMPLOYMENT HISTORY

Genesis Franklin Woods

10/1/2013 6/1/2014

Customer Service Relations Professionals Service

3 years call center related duties including

-Customer Relations Support

-Troubleshooting computer software training

-Resolving online and technical issues

-Completing online database aaccounting

White marsh, MD

Medical Records Clerk/ Assistant Activities Director

Collaborated with other team members on special projects and patient aimed events. Delivered exceptional service by greeting and serving customers in a timely and friendly manner. Fielded an average of 30 customer service calls per day. Handled and distributed all incoming and outgoing medical products. Managed closing duties, including restocking items and reconciliation of the supply department.

Favorite Healthcare Staffing Inc.

5/1/2010 1/1/2013

Towson, MD

Staffing Coordinator / Recruiter

Maintained staffing operations across the board. Obtained daily staff request and filled them effiently. Upheld an accurate system for tracking staff over a variety of shifts. Coordinated staff to meet the organization’s requirements. Monitored overtime accumulation and attendance of each employee. Assisted the human resources department with interviews and orientations. Provided facility tours to newly hired employees. Tracked documents and all in-service training sessions. Conducted competency checks on new and existing employees. Maintained schedules for rotating staff. Secured coverage for vacancy shifts. Worked with the payroll manager to verify payroll accuracy. Processed employee vacation request. Maintained a professional client based relationship with a business, residences and organizations.

University of MD Cancer Center

8/1/2009 9/1/2010

Baltimore, MD

Assistant Medical Records Clerk

Complied, verified and recorded patient and medical histories. Reviewed medical records to ensure accuracy and completion. Retrieved and delivered medical records requested by facility professionals. Compiled data such as demographic information and treatments administered. Coded records and managed laboratory test posting to reports. Filed complete medical records in the minimum time required. Maintained a 99% accuracy rate in filing of loose reports. Assisted with organizing Cancer Awareness functions and brainstormed many ideas for Cancer Awareness group meetings.

Education

Catonsville Community College

Human Services Certificate, Graduated January 2012

Coursework in Business, Marketing, and Communications. Graduated with honors in HR after completing 1.5 years in the Human Services Department.

Certified in Mental and Community Health Assessments

Baltimore City Community College

Medical Technician Certificate, Graduated June 2010

CNA/GNA

Venipuncture Into

CPR/First Aid

Medical Terminology

EKG/ECG Intro

Volunteer

West Baltimore Medical Center

University of MD Children’s Center

Baltimore County Library

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