SUMMARY

A detail orientated, focused and driven Network Administrator who has a passion for new technologies related to computer networking. Proven success in driving process improvements and supporting network operating systems. Able to quickly learn other applications and stays current with the latest system information, changes and updates. During a lengthy career I have worked on varied computer and server hardware, software, switches, routers, system upgrades and system documentation. My key strengths lie in problem resolution, communication and providing technical support to end users.

Desktop Support

Laptop Support

2003 & 2008 Windows Server Support

Customer Service

SharePoint

Microsoft Office/365

SCCM

VMWare

Windows 7, 10

RDP

Active Directory

Microsoft Exchange

Certifications

CCNA

CCNA Security

CompTIA A+ Ce

CompTIA A+ Certified Instructor

08 & 12 R2 Window Server Trained

MSCE Server knowledge

Safety Training

OSHA 10-hour Certification

LAN/WAN

TCP/IP

Cloud Computing

DNS

VPN

Cash Management

Marketing

Sales

Ghost Server Imaging

CCNA Routing

CCNA Security

Sophos Antivirus

PRGT Monitoring

cGMP

Proposal Design

Retention Management

Organization Skills

AutoCAD

EXERIENCE HIGHLIGHTS

Insight Global-United Airlines Tier 3 Support Technician July 2016 – Nov 2016

Works with Field Techs to evaluate and solve advanced technical issues

Resolve service ticket escalations

Lead complex troubleshooting efforts and root cause analysis and implements solutions with minimal supervision

Supports system installations, upgrades and other maintenance activities for clients

Reviews client environments and proactively plans and implements changes to reduce problems

Establishes and maintains working relationships with a wide variety of clients

Created and update documentation

Mentor team members and assist them with expanding their skill sets

Performed other duties as required

Daily travel as required

John Drake & Associates Operations Engineer Feb 2014-July-2016

Support all departments in their software applications, uses, vendor selections and vendor relationships. As requested, research new systems and system upgrade recommendations.

Effectively communicate technical improvements, restrictions, or road blocks of new software applications and upgrades to department personnel.

Manage projects for new systems or upgrades to existing systems.

Provide technical support and develop training for internal users of a variety of software.

Evaluate the effectiveness of existing internal processes and applications and propose solutions and opportunities for automation and audit controls.

Provide support and counsel in the relationship between internal software users and their software vendors.

Coordinate with software vendors and end users to create specifications for customization requests and testing of software releases.

TekSystems Desktop Support June 2013 – January 2014

Provide end-user support via telephone, email, remote-assistance and desk-side.

Identify and troubleshoot a variety of technical issues, including PC configuration, password resets, printers, scanners, telecommunications equipment, IPhones, VPN and LAN access, TIA/EIA Standards.

Manage user rights in Active Directory. SharePoint

Assist in Windows 7 deployment to include peripheral setup, data migration, and software installations.

Recognized for outstanding work on special projects, including creating documentation for bank-specific PC configuration and user instructions.

Epic Applications/Troubleshoot

Charity in the Community IT Network Support Technician 2013 – Present

Network User Account Management and Desktop PC support;

Provide support for medium sized Windows Server 2003 and 2008 networks for a non-for-profit organization. I also supported the Windows XP and Windows 7 clients for this network.

Created user accounts, created security groups, assigned permissions, added client workstations to the network. Diagnosed client Laptop/PC troubles and resolved network access.

Configured Active Directory Domain Controller to the network and configured applicable file services for the network design.

Windows Remote Desktop application and created hardware profiles for laptop clients. I also diagnosed client computer remotely on the network.

Set and configured Wireless LAN access to the network. Diagnosed and resolved issues on the wireless network.

AGT/Swift /ASI- BP Oil & Gas Engineering Documents Coordinator 2007 - 2013

Assisted Engineers with requisition and tracking instrumentation and electrical components

Demonstrated proficiency in Microsoft office suite

Revised procedures to fit cGMP

Completed transmittals and prepare packages for reproduction and shipping. Check outgoing packages to maintain quality assurance.

Categorized, audited, and migrated engineering documentation per discipline into Documentum – WebTop 6.5, using DocLoader

General knowledge of architectural practice including site-planning, civil, structural, mechanical, electrical engineering, and construction

Demonstrated proficiency in AutoCAD, rendering, word processing, and spreadsheets

Performs the role of Engineering Documents Coordinator for the Information Management.

Recognition, Coding, Scanning & Loading of engineering document types into an Excel Spreadsheet (for bulk import into Documentum)

Organization of equipment paper files containing engineering documentation

Implementing document numbering system case by case.

Recognition of documents throughout multitude of processed documents and then correctly labeling or removing duplicates.

Scanning individual documents through either Canon or OCE Scanners for accurate reproduction and clarity

Identify Refinery Drawings-Underground review

Assist others with recognition of Cad drawings and other related documents

OnTimeSolutions, Inc. Account Manager 2006 – 2007

Secured all cleaning accounts.

Manage and coordinate all cleaning assignments

Assist in Windows XP deployment including peripheral setup, and software installations

Conducted training for new hires - concentrating on new sales, marketing procedures, workflow processes and customer service operations.

American Pharmaceutical Partners QA/QC-DCR/SOP Coordinator 2003 - 2006

Document control

Utilization of Documentum Software for circulation as well as maintenance of controlled documents from revision through end-user implementation.

Electronically managed all manufacturing policies, procedures and work instructions.

Generated, issued and maintained controlled documents for plant operations.

Managed and controlled complex filing system for all manufacturing procedures.

Created and coordinated various training modules for plant operations and administrators.

Facilitated review, distribution and implementation of new and revised plant procedures.

Verified and tracked interdepartmental quality audits.

Prepared pertinent documentation for FDA and other regulatory agency submission.

Teen Nation, Inc. Executive Assistant 2002 – 2003

Managed day-to-day activities for various department staff members.

Created proposals for sponsorship programs.

Facilitated staff recruitment, new hiring processes and multi-departmental meetings.

Voice & Data Group Administrative Supervisor 2001 – 2002

Administrative Supervisor

Trained new hires

Outbound Sales

Data Entry

Bank One 1996 – 2001

Customer Service 1996 – 2001

Customer Service

Extensive customer interface via phone contact.

Resolved customer inquiries regarding document location and new sales orders.

Processed daily customer contracts.

Converted over 100,000 credit files weekly, assuring accuracy and organization.

Education

Marie Curie High 1991-1995

CITC IT Training Center 2012-2013

College of DuPage 2015-Current

Cisco Networking Academy 2013-Current

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