Service industry manager. 25+ years of experience

Selbya R. Carroll

321-***-**** acza1g@r.postjobfree.com

QUALIFICATIONS SUMMARY

Service industry professional with over 25 years of experience, resulting in the ability to add multi-talented value to any organization. Manager that relates well with people of all types in a polite and diplomatic manner; strong organizational skills; discretion and judgment in handling confidential information; ability to solve problems creatively; able to establish priorities, strong attention to detail and multi-tasked oriented. Possesses excellent communication, problem solving and decision making skills, also able to consistently produce high quality work on time and within deadlines. Proven ability to prioritize and complete multiple tasks. Maintains composure under pressure.

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), Photoshop and Adobe Suite, Adela (POS), PDI, Sapphire, 50+WPM, 10,000+KPH.

PROFESSIONAL EXPERIENCE

Stripes Convenience Store (SUNOCO/Energy Transfer Partners) Spring, TX 01/2016-7/2016 Assistant General Manager

• Successfully completed General Manager/Assistant General Manager Training program

• Manage the sales and profits in a high volume, complex convenience store with restaurant

• Oversee and ensure that the overall store/restaurant condition complies with company standards including; cleanliness, store and foodservice - sanitation, customer service and merchandising – thereby maximizing store profitability, expense control, inventory levels and shortage control

• Manage and process large volumes of cash in excess of $20,000 daily.

• Manage quality and consistent marketing and merchandising of store and foodservice programs

• Analyze financial data including profit and loss statements, shortages, cashier analysis, expenses and labor to identify business opportunities and increase sales

• Plan, implement and enforce Company policies, goals and programs

• Ensure quality and consistent implementation of all marketing, merchandising, foodservice and gasoline programs maintaining an awareness of safety and security and high level of store appearance

• Plan and prepare work schedules to provide the best possible level of customer service

• Recruiting, hiring, training and coaching current and new employees C.A.R.S., Conroe, TX 07/2016-01/2016

Office Manager

• Accounting (AR, AP, PR, etc.) and financial analysis and reporting

• Created and managed all purchasing, receiving, inventories and cost controls

• Created SOPs

• Sales and customer service

• Licensed State Safety Inspector

TD Hideaway, Cleveland, TX 01/2014-06/2015

General Manager

• General Manager of restaurant and full liquor bar

• Optimized profits by controlling food, beverage and labor costs on a daily basis

• Increased weekly sales revenue by 43%, reduced cost of operations by 33 % and food costs lowed food costs from 59% to 27%, below industry standard of 30%

• Developed and executed all policies, procedures and accounting systems for restaurant and bar in accordance with all local, state and federal laws

• Accountable for all day to day activities an operations of a business open 22 hours per day

• Hired, trained and scheduling for 25+ employees

• Managed purchasing, inventory, AR/AP/HR/PR, cash accounting, customer service, menu development and design, maintenance and event coordination

• Attempted to limit problems and liability related to customers’’ excessive drinking. Continually monitored restaurant/bar and took appropriate action to ensure safety, food quality and service standards were consistently met

• Minimized loss and misuse of equipment through proper supervision and training

• Assigned tasks and oversaw the direction of employees to ensure compliance with laws and company policy and procedures

• Initiated negations regarding vendor contracts and kept updated records of contracts Silver Star BBQ/Simply Selbya - Conroe, TX 04/2009-Current Owner/Executive Chef

• All aspects of owning a private catering and BBQ company

• Marketing, cooking, serving, recipe development, menu design

• Purchasing, receiving, inventories and cost controls

• Accounting and financial analysis

• Employee and customer relations

• Specialized custom pit smoking, cheesecakes and dietary requests/restrictions

• Budgeting, cost of sales, P&L statements and basic accounting/payroll reporting The Club at Carlton Woods-Howard Hughes Corporation. The Woodlands, TX 06/2013-12/2014 Cook II

• Ensuring the highest standards of food and beverage service in a high volume private club

• Ensuing health and safety, hygiene procedures and standards are maintained

• Communicating with the kitchen staff to ensure efficient food service and quality

• Prepare all major food items including soups, roasts, sauces and vegetables

• Assist with menu prep and monitor and maintain cleanliness, sanitation and organization of assigned station

• Banquet, breakfast and fine dining, Hot line, cold line and a la carte GenuWine Tasting Room, Magnolia, TX 06/2013-12/2014 Executive Chef

• Executed entire menu and specials daily. Created and execute new specials weekly

• Ensuring the highest standards of food and beverage services. health and safety, hygiene procedures and standards were maintained

• Communicating with the kitchen staff to ensure efficient food service and quality and Responsible for training and developing restaurant staff

• Created detailed cost analysis for all menu items

• Redesigned current menu items for better cost control. Created and introduced new menu items for more profitability. Managing and resolving employee and customer complaints

• Maximizing all business opportunities to drive sales. Purchasing stock, supplies and negotiating best prices with trade suppliers. Lowered food costs across the entire menu from over 50% to an industry standard of 30%. Monitoring sales and adjusting food, menus, marketing and staff as needed

• Implemented cost saving practices with current menu items. Reduced waste of product by implementing pre-portioning. In-house banquet and event culinary coordinator

• Updating various social media sites and updating various marketing databases

• Created custom baskets for retail sales

Simmons & Company Intl., Houston, TX 03/2003-05/2009 Desktop Publisher

• Oil and Gas industry investment banking - Graphic design/manipulation

• Created in-depth marketing books with graphics, tables, maps and text for multi-billion-dollar acquisition of private and public companies (or parts thereof)

• Printed, bound and finished books for presentations

• Designed PowerPoint presentations for presentations

• Created and maintained company databases (client and employees)

• Adhered to all SEC and Chinese Wall guidelines, rules and regulations State of Texas-Protective Services, Conroe, TX 05/1999-01/2003 Administrative Assistant; Executive Administrate Assistant; Payroll/Benefits/Timekeeper (tele-commute)

• Provided advanced administrative assistance to the Regional Director by researching, composing, reviewing, editing and distributing documents, correspondence, agendas, handouts, manuals and other memoranda.

• Monitored the Regional Director’s calendar and compiling needed materials required.

• Arranged and coordinated travel for the Regional Director and prepared travel claims; assisted in preparing complex reports; developed and updated Directorate administrative procedures; and performed research on technical and policy issues.

• Developed, updated and maintained tracking tools, spreadsheets, documents, databases, reports and manuals. Assisted in compiling and analyzing Directorate budget data, calculations and preparing reports.

• Coordinated requisitions and orders merchandise, supplies and equipment; manages receipt, storage and distribution of supplies and equipment; and maintained property and inventory control records.

• Coordinated meetings, conferences and travel requirements, assisted in developing meeting agendas and presentations and coordinated meeting locations.

• Performed leave accounting and other administrative duties as required to accomplish DDS access HR work-around activities.

• Maintained all information regarding time and leave, FML, ESL, SLP and other categories of leave for part of Region 6. Performed policy research on human resources related issues.

• Developed administrative policies and procedures; developed and maintained record-keeping and filing systems; and managed the flow of information and administrative and technical documents.

• Coordinated administrative activities and provided guidance, direction and technical assistance to Unit Administrative Assistants. Researched, analyzed and responded to inquiries and provided training to staff on administrative regulations, policies and procedures.

• Coordinated administrative staff schedules

CONTINUED EDUCATION

Lone Star Community College, Conroe TX

Course work in Business Administration and Criminal Justice, Various Culinary Courses Licensed State Inspector, TABC Certified, 360/ServSafe Manager REFERENCES

1. Carol Bachman, BDP-Houston-Shipping Logistics Coordination Manager-281-***-**** 2. Kris Bonner-Machajewski, YWCA-Illinois-CEO & President- 815-***-**** 3. Rhonda Redman, GenuWine Tasting Room-Owner-281-***-**** 4. Barbara Salinas, GenuWine Tasting Room-Owner-281-***-**** 5. Jennifer Calhoun, Stripes-Associate-832-***-**** 6. Renee Meredith, C.A.R.S.-Office Manager-832-***-****

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