Customer Service Administrative Assistant

Debra L White

P.O. Box ** Phone: 802-***-**** Cambridgeport VT 05141 E-mail:*****@*********.***

Qualifications

Customer Service Experience Accounting, Payroll and General Ledger Experience Administrative and Clerical Experience

Work Experience

H& R. Block-VT 2001-present Tax Preparer

Interviewed clients to obtain information on taxable income, deductibles and allowances.

Used all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.

Prepared simple to complex tax returns for individuals or small businesses.

Computed taxes, and complete entries on forms, following tax form instructions and tax tables.

Checked data, verified totals on forms to detect errors in math, data entry, or procedures.

Consulted tax law handbooks to determine procedures for preparation of atypical returns.

Wells Law Office –VT 2006-2012 Clerical Assistant

Operated office machines, photocopiers, scanners, voice mail systems, and personal computers.

Answered telephones, direct calls, and take messages.

Communicated with customers, employees, and other individuals to answer questions,

Opened and routed incoming mail, answered correspondence, and prepare outgoing mail.

Copied, sorted, and filed records of office activities, business transactions, and other activities.

Santa’s Land-VT 2001-2012 Assistant Manager/Food Prep

Resolved customer complaints regarding service and determined prices and discount rates.

Prepared specialty foods that required a short preparation time.

Took food and drink orders and take payments.

Maintained a sanitized and safe work environment.

ARIS –VT 2002-2006 Bookkeeper

Checked figures, postings, and documents for correct entry, accuracy, and proper codes.

Recorded and kept financial data and compiled in ledgers or computer programs.

Debited, credited, and totaled accounts using spreadsheets and specialized accounting software.

Received, recorded checks, and complied with federal and state statues.

Reconciled or noted and reported discrepancies found in records.

Payroll-received hours worked and entered into payroll program and printed checks

Education

River Valley Community College-NH

Certificate Accounting and Administrative Assistant Additional Training H&R Block –Basic Tax Preparation Course

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