Customer Service Microsoft Office

TAMIKA L. BROWN

Atlanta, GA **************@*****.*** 973-***-****

www.linkedin.com/in/tamikabrown917

About Me

Highly creative, resourceful, organized and accomplished financial professional with extensive experience in retirement benefits administration, customer service and HR operations. Adept at assessing organizational challenges and creating solutions. Record of delivering projects on time and under budget. Well-developed interpersonal communications skills to work effectively with people from diverse backgrounds

Professional Skills

Experience in Retirement Benefits Administration

Excellent Customer Service, Interpersonal and Leadership Abilities

Experience in learning Training/Development

Strong Retirement Plan Calculations/Education

Knowledgeable of Retirement plans/401K/Pension

Human Capital Management/Financial Planning

Education & Credentials

Master of Science in Human Resources Management Tentative September 2017

Capella University, Online

Bachelor of Science in Mathematics July 2004

Clark Atlanta University

Atlanta, GA

Work Experience

BGCO Coordinator, Verizon Wireless, Atlanta, GA 2016-Present

Diagnose and solve problems over the phone for both business and government customers.

Actively listen to customers and sell solutions that pertain to the customers need.

Advisor for customers to provide the right solutions the first time they call.

Demonstrate technical aptitude by presenting Verizon products and services as vital solutions to business customers.

Financial Service Rep. /Retirement Counselor, Ernst & Young, Secaucus, NJ 2012 – 2015

Developed and prepared retirement services communications and educational materials to present to employees/retirees.

Coordinated and presented one-on-one enrollment and retirement counseling to employees of the Florida Retirement System.

Assisted in educating clients on understanding 401k and Retirement Income Savings Plan options– eligibility, enrollment, loans, distributions, and roll-overs.

Partnered with Senior Financial Advisor to present/educate clients with other financial options outside of current employer based retirement/investment plan and learn the basics of financial planning.

Coordinated workflow and procedures between retirement services and other departments, including financial services, information services and third party administrators.

Retirement Specialist/QA Analyst, Teachers Retirement System of GA, Atlanta, GA 2007 – 2012

Educated employers and retirees on teacher retirement plans offered to teachers under the GA Teachers Retirement System.

Processed monthly multi-state payroll/retroactive benefits for over 50,000 retired teachers and survivors covered under GA TRS.

Discussed accuracy of service credit records to effectively administer and correctly process benefits under the state retirement plans.

Trained and mentored current/new retirement services staff in all aspects of administration, compliance and customer service related to retirement services processes and regulations.

Continually reviewed processes and make recommendation for changes to enhance productivity and add value to the retirement services division.

Resolved benefit account inquiries from retires, survivors, schools, government agencies and financial institutions while adhering to state regulations and confidentially requirements.

Audited school systems and updated system to ensure proper reporting of leave, salaries and employer contributions.

Accomplishments: Selected as team lead to design, improve and implement changes to the current division processes and create the first retirement service departmental training manual.

Accomplishments: Coordinated training sessions for employees to help build a knowledgeable, motivated workforce

Skills & Recognition

Job Related Skills: Conflict Resolution, Proficient Data Entry, Team Trainer, Exceptional Multi-Tasker, Master of Time Management

Type 45 WPM

Microsoft Office: Word, Outlook, Publisher, Excel, Access

HR Software: ADP, Microsoft Office Suite, Payroll System (PeopleSoft, Quickbooks,), PASS

Exceptional References Available Upon Request

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