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Customer Service Human Resources

Location:
Sharpsburg, Georgia, 30277, United States
Posted:
May 12, 2017

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Resume:

Gary F. Hoy

** ******** ***

Sharpsburg, Georgia 30277

Home: 678-***-**** Cell: 678-***-****

E-mail: acz9ze@r.postjobfree.com

EDUCATION THE COLLEGE OF WILLIAM AND MARY Williamsburg, VA

Graduate School of Business Administration

Master of Business Administration Degree, May 1994. Andersen Consulting Scholarship, Graduate Assistant to the Associate Dean, Chairman, Admissions Committee of MBA Association, Recycling Coordinator, Member of the International Management Group.

UNITED STATES NAVAL ACADEMY Annapolis, MD

Bachelor of Science in General Engineering with emphasis in Aerospace, May 1984. Varsity Fencing Captain (Saber), Public Relations Committee and Brigade Social Affairs Committee. National Merit Scholar 1980.

NAVAL JUSTICE SCHOOL LEGAL OFFICER COURSE Newport, RI

180 hour course in courts-martial procedure, legal assistance to sailors and training as legal advisor to commanding officers. Graduated with honors, December 1986.

EXPERIENCE GEORGIA EMERGENCY MGT AGENCY/HOMELAND SECURITY Atlanta, GA

2014-Pres. Sole Human Resource Generalist for state agency charged with coordinating all Georgia Emergency and Homeland Security assets and policies. Responsible for all HR activity for the agency and liaison with Governor’s Office of Planning & Budget for all HR administrative actions. Advise Executive Director, Deputy Director of Administration and Management Staff on all talent management, HR policy interpretation and new State HR initiatives. Contact for all employees on payroll, benefit, absence management and employee development issues.

2012-2014 VIEW POINT HEALTH Lawrenceville, GA Assistant Director of Human Resources for 500 employees Behavioral Health Community Service Board. Responsible for all HR Operations including personnel transactions, benefits, performance management, recruiting, classification and compensation, drug testing and position management. Supervise two HR Generalists, one HR Coordinator and one Recruiter.

2007-2012 PROSECUTING ATTORNEYS’ COUNCIL OF GEORGIA Atlanta, GA Human Resources Director for 49 Judicial Circuits including all District Attorneys and their staff of over 800 employees. Responsible for all personnel transactions, payroll, benefits, evaluations, recruiting, personnel policy and position management. Supervise one HR Coordinator and one HR Clerk. Advise Council of elected DAs on developing and approving HR rules and policies. Approval Authority, under Executive Director, for salary placement, FMLA, and leave donation decisions. Successfully completed the program and exam for the Senior Professional in Human Resources (SPHR) certification.

2005-2007 GEORGIA DEPARTMENT OF CORRECTIONS/LABOR Atlanta, GA

Personnel Administrator for Engineering & Construction Services Section of GA Dept. of Corrections responsible for oversight of all personnel functions including transactions, benefits, performance evaluation, recruiting and position management. Supervised one Personnel Technician in satellite office in Reidsville. Transferred from GA Dept. of Labor where as Personnel Technician 2 responsible for performing all personnel transactions, handling payroll and benefits questions and advertising and processing all recruiting opportunities for Disability Adjudication Services. Previously performed as Disability Adjudicator Associate under Georgia DOL responsible for examining medical and vocational aspects of claimants for Social Security benefits. Consult with medical, educational and employer contacts to allow or deny initial claims. Trained in medical impairment recognition, Title II and XVI regulations, caseload management and vocational analysis.

2001-2005 ATLANTIC SOUTHEAST AIRLINES/AIRTRAN AIRWAYS Atlanta, GA

Instructor/Developer for regional subsidiary of Delta Airlines. Responsible for creating and delivering, customer service, security and operational training to new and experienced employees. Promoted from Customer Service Supervisor responsible for performance, safety, evaluation and coaching of 7-12 agents and all flights from designated gates. Promoted from Flight Attendant, where responsible for safety, including emergency response, and customer service for all passengers on assigned domestic and international flights on any of three aircraft types. Successfully completed the program and exam for the Professional in Human Resources (PHR) certification. Selected as member of ASA Care Team, trained to assist survivors of an airline disaster.

2000-2000 JON MCRAE & ASSOCIATES Atlanta, GA

Search Associate responsible for researching, contacting, recruiting and screening of Senior Executives in Higher Education and Not-for-Profit areas (Directors, Deans, VPs and Presidents). Utilize Internet, associations, advertisements, cold calling and ACT! Database to reach target population. Coordinate with Client Selection Committees on reviews, interviews and campus visits.

1999-2000 NEWELL RUBBERMAID Manchester, GA

Senior Human Resources Generalist at Goody Products division responsible for all HR activities on off shifts for a 1000-employee manufacturer of hair care accessories. Also responsible for exempt recruiting including Internet strategies and off-site conferences. Member of employee recognition team, Pay for knowledge project team and Behavior-based Safety Observer. Responsible for Leadership 2000 and other training programs. Completed the SHRM HR Generalist Certificate Program at SHRM National Conference 1999.

1994-1999 R. R. DONNELLEY & SONS, INC. Harrisonburg, VA

Manufacturing Management Trainee/Manufacturing Support Supervisor in R.R. Donnelley’s Newbern TN and Harrisonburg VA facilities. Developed the skills needed for future management positions (press and bindery operations, accounting, budgeting, human resources, customer service, safety and production planning) through training and job performance. Performed as a process analyst, customer service representative and then promoted to Supervisor of the maintenance and building department responsible for the hiring, evaluation, training and development and performance of 44 machinists, electricians, building technicians, custodians, security guards and other maintenance personnel. Training in TQM, Targeted Selection, Performance Leadership, Market-Based Salary System, Zenger-Miller Working Class Facilitation and Unionization issues. Graduate of 1995 Chamber of Commerce Community Leadership Program.

1993 CIRCUIT CITY STORES, INC. Richmond, VA

MBA Intern in Human Resources and Loss Prevention Departments. Worked with the Director of Compensation and Recruiting performing statistical analysis of structured interviews and recruiting tests to determine their potential for predicting future performance in programming, telemarketing and as one of over 5,000 sales counselors nationwide. For Loss Prevention, analyzed the predictability of inventory shrinkage based on location and periodic reports from the field. Successfully completed several examinations toward the Certified Employee Benefits Specialist (CEBS) and Certified Compensation Professional (CCP) designations.

1989-1992 NAVAL SPACE SURVEILLANCE CENTER Dahlgren, VA

Various positions of responsibility including Head of Training, U.S. Space Command Watch Team Supervisor and Fleet Support Officer. Supervised training program for 78 military and 28 civilian watchstanders. Coordinated with U.S. Space Command personnel on all standardization and evaluation issues. Stood watch as Alternate Space Surveillance Center Crew Commander, detecting, tracking, identifying and cataloging all man-made objects in space.

1986-1989 AIRBORNE EARLY WARNING SQUADRON 124 Norfolk, VA

Naval Flight Officer and Mission Commander in the E-2/C Hawkeye attaining over 1000 hours and 300 carrier landings during four major deployments. Ground positions included: Personnel Officer, Quality Assurance Officer and Legal Officer. Responsible for all records and correspondence within the squadron. Supervised eight personnel and administrative specialists. Supervised all safety of flight maintenance and maintenance safety programs. Advised Commanding Officer on all legal issues and provided counsel to all squadron members on military and civilian legal matters.

1983 LOS ALAMOS NATIONAL LABORATORY Los Alamos, NM

Intern with Applied Physics Division. Completed and published project on effects of historic nuclear tests on earth's surface.

PERSONAL Computer skills in all Microsoft Office programs, ACT!, Lotus 1-2-3, WordPerfect, SPSS, PowerPoint, and PeopleSoft HRMS. Participate in Volunteer Income Tax Assistance (VITA) program, providing free tax advice and preparation in the community. Naval Academy Information Program Affiliate, assisting Candidate Guidance Office in promoting the Naval Academy experience and interviewing prospective midshipmen. Past Co-Chair of SHRM-Atlanta Certification Committee. Past member of Executive Committee of Council of State Personnel Administrators (CSPA).



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