Customer Service Project
Resume:
Tammy R Kemper
HANAHAN, SC 29410
Phone: 682-***-****
*****.*******@*****.***
Employment History
Project Administrator
Louis Berger – Charleston South Carolina
Project Administrator
• Prepare and update project data and submit to Program Manager ensuring project progress is accurately measured.
• Assist in preparing and assembling Work Plans, and distribute to the Army Corps of Engineers at Huntsville for approval, and Site Supervisors and Project Managers in order to keep project on schedule
• Enter invoices into the Resident Management System (RMS) and the Quality Control System (QCS) to ensure success in the full cycle of the procurement process.
• Assist Project Team in preparing subcontract payments and contract billings to ensure subcontractor payments and billings are accurate and timely completed
• Maintain subcontractor data in a database or software, prepare and input contract/budget change orders to remit to Project Controls to ensure costs are accurately recorded to the projects.
• Prepare and run cost reports, distribute to management, perform specialized cost analysis and research projects as requested to ensure accuracy, timeliness and cost effectiveness.
• Perform a variety of administrative and office support functions to ensure the daily operations of the project run efficiently
• Develop job essential data including quantity take-offs, material price lists, labor costs per man hour, and equipment to ensure accurate estimates and bids.
Loan Officers / Quality Control Coordinator
10/2007 – 1/2013
Chase Default - Florence, SC
Chase Default/Specialty Modification,
• Coordinated the QC modifications of loan/banking documents to include:
• Adjustable rate mortgages, interest only and balloon loans, foreclosure filings, and bankruptcy packages
• Designed, coordinated and managed all Passport reports, pivot tables, and analytical reports
• Performed all related administrative duties including: file management, data entry
• Verification of Service Level Agreements for maintenance requests
• Analyzing transaction histories, establishment of loan modifications
• Providing customer service via phone/email with internal/external business partners
• Conducted data entry directly involved in process improvement/strategic initiatives
Collateral Review Specialist-Correspondent
10//2005 - 04/2007 EMC Mortgage Corporation
• Managed/Reviewed/Audited all closing loans for complete collateral documentation
• Ensured all loans met banking guidelines/standards;
• Coordinated the retrieval of missing/incorrect documentation
• Maintained weekly/monthly MI Insurance reports,
• Performed document recovery for outsourced companies, and ensured MERS criteria was met
Collateral Review Specialist-Correspondent
06/2004 - 10/2005
First Horizon Loan Corporation
• Managed/Reviewed/Audited all closing loans for complete collateral documentation
• Ensured all loans met banking guidelines/standards;
• Coordinated the retrieval of missing/incorrect documentation
• Maintained weekly/monthly MI Insurance reports,
• Performed document recovery for outsourced companies, and ensured MERS criteria was met
Supervisor/Team Lead-Micrographics Library
06/1995 - 06/2002
Chase Manhattan Bank Arlington, TX
• Supervised 15 employees
• Charged with the design and maintenance of the Microfilm library; contained 500,000+ reels of film Managed all Microfilm received and entered into PEGA Relay;
• Produced problem logs and process improvement documents for each processing location Prepared performance reviews
• Initiated counseling/coaching sessions, and new employee orientation course materials Updated and distributed weekly production reports for upper management
Education and Training
Issuing Institution Location Qualification Course of Study
ATI
Arlington, TX
1 Year of College or a Technical or Vocational School Business Administration
Certification Title Issuing Organization Completion Date
Honors & Activities
Additional Information
References Available
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