Customer Service Pharmacy Technician

Nicolas Nafash

Address: **** ****** **. *** #*, Lower Burrell, PA 15068- USA

Mobile +1-724-***-****

E-mail: ***************@*****.***

Personal Summary

I am organized and professional with more than 25 years of work experience, as well as trustworthy, ethical and an excellent Team Leader. I am a fast learner and I enjoy working as a part of the team in a safe and organized manner following the policies and procedures of the company.

I have extensive experience in pharmaceuticals, cosmetics, prescription compounding, diagnostic aids and medical devices along with a background in management and marketing.

I possess excellent customer service, interpersonal and communication skills and a good market analysis.

Area of expertise

oProblem solving & decision making

o Patient Consultant

oDetail and accuracy oriented

oAdaptable and Reliable

oGood computer skills

oStrong work ethics

oCompleting task in safe and efficient way

oCustomer Service

Work Experience:

Philips Respironics

February 2017 –April 2017: Associate, Service Operations Support

•Support of service activities including test, checkout, modification and assembly of medical devices requiring service.

•Document activities as required within various systems (electronic and paper) in order to comply with regulations and increase traceability and transparency of activities performed.

•Follow up the medical devices in every production phase, adding the accessories and packaging to complete the production process.

•Responsible for processing quality products with minimal errors.

•Adhere to all company rules and regulations.

•Completing each transaction in a quick and safe manner.

Roses Store:

2016-Present: Sales Associate:

•Immediately acknowledge and welcome customers with compassion and a smile at all store entry points.

•Adhere to all company rules and regulations.

•Provide quality customer service.

•Cultivate professional relationships with retail customers.

• Complete each transaction in a quick and correct manner.

•Assist with maintaining proper inventory levels by ordering, receiving, stocking, and rotating supplies per company policy and procedure.

•Answer telephone calls in a polite and timely manner.

•Maintain a neat, clean and safe work environment.

• Assist team members with tasks to ensure department runs efficiently.

•Operate cash register.

•Freight distribution.

•Assist in the training of new employees.

•Set planograms.

•Arrange displays.

•Participate in annual store inventory.

Nafash Pharmacy:

2000 - 2016: The Pharmacist in Charge

•Immediately acknowledge and welcome patients with compassion and a smile.

•Model excellent patient care.

•Finalize sales using cash register.

•Assist with maintaining proper inventory levels by ordering, receiving, stocking, and rotating drugs and other supplies per pharmacy policy and procedures.

•Answer telephone calls in a polite and timely manner, and insure accurate information is exchanged and customer is satisfied.

•File written prescriptions daily.

•Manage team members to ensure department runs efficiently.

•Perform daily management of pharmacy, supervising all aspect of operations.

•Provide customers and patients with information regarding legend and OTC drugs, diagnostic aids and medical devices.

•Purchase pharmaceuticals and arrange for return of outdated or recalled drugs, monitor and maintain inventory.

•Supervise and train new employees and pharmacists.

•Compound pharmaceutical products and prepare shift schedules.

•Complete new and updated patient profiles.

•

Nestle Factory

2001 – 2010: Technical Manager

•Responsible for production line of Cerelac.

•Supervise the different phases of production.

AL Inaya Drugstore

1997 (4 months): Technical Manager – Pharmacist in Charge

-Maintain good rapport with MOH staff.

-Keep records and archive registration documents in an orderly and easy to retrieve manner.

-Follow up product release by MOH on batches under release process.

-Accompany MOH inspection staff during inspection visits regarding the following points:

Technical and safety conditions of warehouse.

Technical qualification of goods.

Storage of goods.

Inventory.

-Submit any serious adverse event reports from our principals to MOH according to the guidelines.

1994-1996: Owner of private Pharmacy:

• Immediately acknowledge and welcome patients with compassion and a smile.

•Model excellent patient care.

•Finalize sales using cash register.

•Assist with maintaining proper inventory levels by ordering, receiving, stocking, and rotating drugs and other supplies per pharmacy policy and procedures.

•Answer telephone calls in a polite and timely manner, and insure accurate information is exchanged and customer is satisfied.

•File written prescriptions daily.

•Manage team members to ensure department runs efficiently.

•Perform daily management of pharmacy, supervising all aspect of operations.

•Provide customers and patients with information regarding legend and OTC drugs, diagnostic aids and medical devices.

•Purchase pharmaceuticals and arrange for return of outdated or recalled drugs, monitor and maintain inventory.

•Supervise and train new employees and pharmacists.

•Compound pharmaceutical products and prepare shift schedules.

•Complete new and updated patient profiles.

Blood transfusion center

1992-1993: Pharmacist

-Responsible for the HIV, hepatitis B and blood type testing.

Education Background:

-2017: Pharmacy Technician Certificate (Certificate number # 30037420) – PTCB (Pharmacy Technician Certificate Board) with 1543/1600 scaled score.

- 1991: Bachelor of Pharmacy & Pharmaceutical Chemistry – Damascus University U.S. Equivalence: Bachelor degree, major area of study: Pharmacy (Based on the attached ECE report)

Courses attended:

-Business Ethics ( Integrity )

-Working under OSHA regulations ( Harassment + Safety.. etc)

Languages:

English: Fluent

French: Fluent

Reference :

Available on request.

Arabic: Native Language

Contact this candidate