Customer Service Administrative Assistant
Resume:
Dana L. MacLaren
Mineral Point, PA 15942
**********@*****.***
WORK EXPERIENCE:
*/**** ** ******* – High School Secretary (Sub), Teacher’s Aide (Sub), Cafeteria (Sub)
Conemaugh Valley School District, 1340 William Penn Avenue, Johnstown, PA 15906 814-***-****
Receive and route all incoming calls, communicate effectively with faculty, students, parents, visitors, and
vendors, type correspondence for Principal, Assistant Principal, and Guidance Counselor, checking and recording confidential information, maintain confidentially of student and staff records, actions, and other personal sensitive material, maintain attendance records, prepare and mail discipline letters, maintain discipline files, update daily announcements, prepare student transcripts, prepare and assist with mass mailings, process and mail purchase orders, assist with intercom system announcements, assist teachers with preparing instructional materials, correct tests and homework, assist students with reading, writing, and math, assist with all cafeteria duties
PowerSchool, Microsoft Word, Microsoft Outlook, Excel
1/2007 to 6/2014 – Administrative Assistant/Customer Service Representative/Rater – Property & Casualty Department
The Loomis Company, 850 North Park Road, Wyomissing, PA 19610 610-***-****
Provided customer service to clients and underwriters, scheduled appointments and meetings, retrieved, transcribed, and managed six producer’s telephones and voicemails, researched and resolved complicated issues, navigated between multiple screens & software systems, quoted and rated commercial policies on numerous carrier websites, processed and updated renewals, prepared new business proposals, reports, memos, client reviews, and summaries, processed endorsements, reinstatements, cancellations, certificates, ID cards, generated loss runs from various carrier websites, ordered MVRs, invoicing, processed client’s payments, responsible for maintaining an accurate filing system/file room, scanned and filed data electronically, sorted and distributed mail, PDF file conversions and formatting
Microsoft Word, Microsoft Outlook, Excel, Internet Explorer, Agency Management Software Applied’s Vision, updated to Applied’s EPIC software, (January 2013), ADR system (MVRs)
6/2002 to 12/2006 - Underwriting Support Specialist II - Property & Casualty Department
XL Environmental Inc., 505 Eagleview Blvd., Exton, PA 19341 610-***-****
Responsible for multi-line accounts ranging from $10,000 - $200,000 in premium which included rating, binding, processing, issuing and mailing new business & renewal policies, data processing for endorsements, cancellations, reinstatements, audits, processed special certificates, E/K/H Filings, generated loss runs, ordered and reviewed MVRs, ordered loss control reports and financials, handled file set ups and all correspondence, maintained an accurate diary system
Microsoft Word, Microsoft Outlook, Excel, AS400 WIPS & WINS, File Tracker 6.0, ISI Rating System, Citrix Rating 2.2.1/XLI Underwriting Work Station, Silverplume, ODEN
Dana L. MacLaren’s Resume
Page #2
1/1994 to 6/2002 - Lead Personal Lines Underwriting Support II (Promotion)
Penn Mutual Insurance Company, 17 East Gay Street, West Chester, PA 19381 484-***-**** or
610-***-**** – Karen Cholak - (Company merged with Harleysville Insurance Inc. in 2003)
Responsible for testing and problem solving on all personal lines accounts, provided customer service
to agents, trained all new support staff and secretarial employees, assisted with employee performance reviews, maintained confidential correspondence, processed and rated quotes over the telephone for agents, data entry for all new business, renewals, endorsements, cancellations, and reinstatements, processed and serviced all personal lines auto accounts, provided technical support to four underwriters and underwriting manager, manually rated farm policies, proof read all policies for accuracy and the correct forms before being mailed
Employee of the Quarter - January to March 1998 and October to December 2001
Personal Lines Underwriting Support I (Promotion)
Customer service to agents and brokers, processed quotes for agents, data entry on all accounts, typed commercial audits, technical support to three underwriters, set up all new files
AS400 Office vision
Personal Lines Department – Secretary/Receptionist
Greeted all clients & visitors, answered all incoming calls, transcribed letters and reports from dictation and shorthand, ordered all underwriting reports (credit, crime, CLUE, MVR, GUS), all general office duties
AS400/Officevision, Windows 3.1, DOS, Equifax, Dictaphone, Switchboard
8/1988 – 12/1993 – Administrative Assistant/Receptionist – Executive Office
Moxham National Bank, 540 Central Avenue, Johnstown, PA 15902 814-***-**** or 814-***-**** –
Carole Dorchak - (Bank merged with Johnstown Bank and Trust in 1996)
Scheduled and coordinated meetings, appointments, conferences, and travel arrangements, prepared and processed confidential reports, documents, and correspondence, assisted in special projects, telephone screening for all executive officers, took minutes in shorthand and transcribed for all Board and Advisory Board Meetings, typed and prepared news releases, assisted in the Mortgage Loan Department updating loan applications, loan reviews, contracts, and sales agreements
IBM Personal Typing System 2
EDUCATION:
Cambria Rowe Business College, 221 Central Avenue, Johnstown, PA 15902 814-***-****
ASSOCIATE’S DEGREE: Executive Secretarial/Business - Typing 55 WPM, Shorthand, Dictaphone
Conemaugh Valley Jr/Sr High School, 1340 William Penn Avenue, Johnstown, PA 15906 814-***-****
DIPLOMA: Business Stenographic/Science Math
CERTIFICATES/PROFESSIONAL TRAINING:
Insurance Institute of America, Inc.:
Property & Liability Insurance Principles (INS21)
Introduction to Property & Casualty Insurance
Fred Pryor-Career Track Seminars:
How to Give Exceptional Customer Service
Johnstown Vo-Tech:
Medical Terminology – Certificate
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