Customer Service Microsoft Office

Randal K. Hess

**** *** **. *****: 330-***-****

Cuyahoga Falls, OH 44221

E-mail: ******@***.***

Objective: To secure a position with a company that will best utilize my skills, abilities and experience.

Experience:

Feb 2014 to Western Reserve Hospital Cuyahoga Falls, OH

Present IT & S Department Support Desk

..

Execute password changes for various systems (McKesson Paragon, ECW).

Remote desktop support to users. Add printers and various systems adds and changes.

Break-fix on various computers, laptops and printers.

Travel to offsite hospital locations to install new equipment or perform repairs.

Proficient in Dameware remote software, Microsoft SCCM remote software, Office 2013, and Active Directory.

Hospital E-Waste coordinator, work with all departments and offsite physician locations to process all end of life equipment.

March 2013 Shipping & Receiving Associate

to Feb 2014

Handled all day to day incoming and outgoing shipping responsibilities.

Pulled orders for Par level stock.

Responsible for all Owens & Minor incoming shipments. Checked shipments in and put stock away.

July 2012 to Integrity Staffing Twinsburg, OH

March 2013 Warehouse/Shipping & Receiving Associate for MSC Industrial Supply

Handling day to day responsibilities of the shipping & receiving associate. Taking care of all incoming shipments.

Pulled orders from stock, prepared paperwork and shipped to customers via UPS.

Responsible for all freight shipments that needed to be shipped using various carriers.

Worked with Inventory/Consignment Associate on keeping and maintaining adequate stock on hand for customers.

Daily use of palette jacks, hand dollies, and tow motor.

Feb 2008 to Moskey Dental Lab (formerly DCP-Lab) Cleveland, OH

Feb 2012 Shipping & Receiving Coordinator

Prepared customs documents and made sure shipments were in compliance with US and foreign regulations.

Processed incoming and outgoing patient cases from various dental office locations and overseas lab. Prepare documents for domestic and international shipments via FedEx and UPS.

Boxed items for shipment.

Enter information into database.

Researched and troubleshoot problems with shipmentsProvided customer service to dental offices and overseas lab.

Responsible for computer and telecommunication issues.

August 2007 Various Temp Agencies Cuyahoga Falls, OH

to Feb 2008

Warehouse, shipping/receiving, stock clerk.

Scanner and component install for NCR Corp. at various client locations.

January 2007 Spirit Airlines Detroit, MI

to May 2007 Stock Clerk

Responsible for parts counter. Provided customer service for the requisition, receiving, shipping, warehousing, storing, disbursing and recording of parts, equipment and supplies. Operated tow-motor.

Kept track of parts received and issued via computer system, and conducted periodic inventory of parts.

Maintains stock area in a safe and secure manner.

March 2000 Solucient, LLC Ann Arbor, MI

to June 2005 Computer Operator II / Telecommunications Technician II

Layoff

Performed daily operation and maintenance of PBX’s, Voice Mail, servers, programming and troubleshooting problems on Cisco Call Manager and Cisco Unity Voice Mail for six corporate locations.

Performed MACs on telephone equipment and programming on various voice, call accounting, video and other periphery telephony systems

Participated in planning and design of telecommunication systems.

Asset management of all PBX equipment. Analyzed telecommunications billing.

Monitored daily operation and performance of corporate voice and equipment and networks. Performed diagnostics and troubleshooting for voice communications as well as PC’s.

Provided Help Desk and Desktop support services for telecommunications and PC’s.

Provided end user training/support.

Performed nightly system backups for Unix / Windows systems

Performed software upgrades

Experienced with Microsoft Office 2000, Windows NT, Windows2000, and ProComm

Nov. 1999 CDI-Communications Northville, MI

to March 2000 Project Manager-System Installations

Layoff

Performed site surveys

Worked closely with customers providing analysis and recommending solutions to meet voice hardware, software and network needs.

Assisted with project planning and implementation of new telecom systems.

Interfaced with vendors.

Managed installation of Siemens Hicom 150 phone/voice mail system.

Managed four full-time employees

Experienced with Microsoft Office 2000, Windows NT, Windows2000, and ProComm Plus.

Education: H.C.I.A. Inc.

Telecommunications - Completed 40 hour training course on the Siemens 9751 entailing moves, adds, and changes.

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