Customer Service Manager
Resume:
Shanice Brown
**** ** ***** ******, ***** Miami, Florida 33161
Contact information: Cell; 305-***-****
E-mail; acz9nh@r.postjobfree.com
Career Objective:
To strive and excel within any organization I have the privilege of working with and to deliver quality customer service and enhance customers’ experience.
Education: 2012-2014 Institute of Business and Professional Studies
2005-2010: Titchfield High
1999-2005: The Hill Preparatory
Qualification:
High School Diploma
CXC English
CXC Literature
CXC Mathematics
CXC Information Technology
CXC Social Studies
CXC Food and Nutrition
CXC Human and Social Biology
CXC Principles of Business
Work Experience:
K&A Global
September 2016- March 2017
Position: Senior Corporate Trainer
Manage group of 4 to 10 (or more) individuals
In office public speaking (small meetings)
Out of office public speaking (represent company and clients to the general public for increased brand awareness, customer acquisition and retention)
Assist with administrative duties (calls for interviews, conduct secondary interviewing, filing and reception)
Inventory management
Provide one on one on the job training (and also one to multiple training with execution of teamwork)
Lead business trips (in and out of state)
Execute marketing strategies for our clients (both non for profit and for profit- COMCAST Xfinity, Humane Society of the United States and The Nature Conservancy)
Host conference calls
F.A.S.T Global Marketing
February 2016- September 2016
Position: Trainer
Reason for leaving: Relocation of office to another state.
Assist with administrative duties (calls for interviews, conduct secondary interviewing, filing and reception)
Brand awareness, customer acquisition and retention for client COMCAST Xfinity
Provide minimal customer service to acquired customers
Market Storm Global (Miami, Florida)
November 2015- February 2016
Position: Customer Service Representative (Account Executive)
Reason for leaving: Offer to relocate to new office branch out of state
Brand awareness, customer acquisition and retention for client COMCAST Xfinity
Provide minimal customer service to acquired customers
Training to newer entry level employees
DEKAL Wireless Super WiFi Jamaica Ltd.
(Cable and Wireless Communications with the acquisition of DEKAL Wireless (Dec. 2014) and Columbus Communications)
March 2013- October 2015
Reason for leaving: Resigned to migrate to the U.S.
(May (beginning of merger)-October 2015)
Senior Customer Service Representative (Retail Sales Associate)
Cashier (rotated)
Accounting (check off store and prepare monies for Guardsman Armoured truck for deposit)
(August 2014- October 2015)
Customer Service Supervisor
Monitor and assist contact center agents
Assign installation and support to field technicians
Administer level 1&2 technical support
Process CPE installation and platinum account applications received from distributors
Configure wireless routers with customers’ preferred SSID and password
Monitor customer reports; ensure same is handled within SLA
Accounting (check off store and send monies to the accounts department)
Platinum Account Admin
Handle account queries and discrepancy
Formulate payment plans
Compensate accounts
Handle billing operation; sending and adjusting invoices; apply payments
Disconnection and reactivation of account
(2013-2014 August)
Customer Service Representative
Process applications
Train new recruits on products and service (for customer service)
Assist with supervising and managing the store
Manage store inventory
December 2012-March 2013
Alexander Court Apartments
Assistant Manager
Handle finances
Collect rent payment and update financial records
September 2011- October 2012:
Portland Early Childhood Resource Centre (National Youth Service Corps Program)
Assistant teacher at the Bethesda Basic School (Elementary)
Secretarial duties
Customer service personnel
Telephone receptionist
Type documents for printing
(Assist) Prepare activities for E.C.I’s
Design and print (simple) cards and tickets
2011, July:
Community Safety and Security Department (Jamaica Constabulary Force -JCF Branch)
(National Youth Service Summer Employment Program)
Telephone receptionist
Customer service personnel
Secretarial duties
Reference:
Kristopher Reinard
Manager (HR)
K&A Global
Rafael Grossi
Assistant Manager
K&A Global
Shellion Campbell
Human and Resource Manager/Store Manager
DEKAL Wireless Super WiFi Jamaica Limited
Kelly-Ann Sinclair
Customer Service Manager
DEKAL Wireless Super WiFi Jamaica Limited
Lloyd-Junior Hill
Technical Support Supervisor (Tech Expert)
Cable and Wireless Communications
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