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Manager Customer Service

Location:
Hamilton, OH
Posted:
May 11, 2017

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Resume:

Jennifer Dransman

**** ********* ***** *********, **** 45014 acz9nd@r.postjobfree.com 513-***-****

OBJECTIVE: To have an opportunity to utilize my experience as well as obtain additional skills and knowledge for both personal and professional development.

PERSONAL SUMMARY: Able to balance workloads efficiently, work in a constantly changing environment, learn programs and processes quickly, computer literate & internet savvy, good listener, willing to take on additional responsibilities, time management skills to devote necessary time to meet deadlines, solid organizational skills, work well under pressure, able to coordinate multiple projects simultaneously and efficiently while attentive to detail, responsible and dependable, leader and self-motivated

EDUCATION:

Mt. Healthy High School - Graduation date: 6-92

Courses studied: Business Communications: Keyboarding I, II & III, Practical Office Business Procedures; Speed-write; and Accounting I and II.

Colerain Twp. Dept. of Fire & EMS Recruit Program Graduation 2002 - FFI and EMT-B

PROFESSIONAL EXPERIENCE:

*Coca-Cola Refreshments, 10151 Carver Road, Blue Ash, OH 45242, 513-***-****, Supply Chain Planner, Jan 2014 to Current

Beat YTD target goal for days of supply by 2.8%

Exceeded YTD OOS (out of stock) for Sparkling Product by .14%

Agency OTIF (on time in Full) beat plan by 5.2%

Coached employees on implantation of a new system to maximize their productivity

Fulfill demand requirements at both location and SKU level

Became a trainer for incoming supply planners after being with the company just 6 months

Became a Production Planner to have a dual role for off time coverage

Other: Microsoft Outlook, Word and Excel Spreadsheets, ability to define system problems and reporting, collecting data, planning and strategic thinking, patient and flexible, ability to prioritize tasks as well as work on multiple projects

*Colerain Township Department of Fire and EMS, Training Division, 11865 Colerain Ave, Cinti, OH 45252, 513-***-****, TRAINING DIVISION, Dec 2003 to current, Training Assistant (Administrative)

Managed training records for over 200 employees in accordance with the State of Ohio Guidelines

Part of the selection process for a program that would be efficient and accurate for maintaining training records

Trained all staff on the new program selected (Firehouse Software) so all records were put in the system uniformly for accurate report keeping

Reduced overall training compliance by 70% by implementing new processes and guidelines

Quality Control for all training records entered into the system

Streamlined the hiring and application processes and reduced turn over significantly

Coordinated Registration for all classes and seminars for 10-400 people

Administrative responsibility for Colerain Township to obtain their own Fire Charter

Follow all State Guidelines for Administration of classes taught through the Fire Charter as well as maintain all records for Continuing Education

Created and Introduced Quarterly and Yearly Training Reports for over 200 Firefighters and EMS personnel

Maintained a strict level of confidentiality

Other: Data Entry, Filing, scheduling for all facilities, answer and direct phone calls, part of interviewing and hiring of new employees, several Leadership seminars and courses, excellent communication skills both written and verbal, work well in team settings

*Colerain Township Department of Fire and EMS, 3251 Springdale Road, Cinti, OH 45251, 513-***-****, OPERATIONS, Feb 2003 to Oct 2005, Part Time EMT-Basic/Firefighter I

Provided Emergency and Non-Emergency Pre-Hospital Care

Report completion while maintaining confidential information

Approached by the Division Chief of Training to join the Training Division after 10 months of employment

Provide great customer service to the community while maintaining Emergency Health Care Practices

*Lifecare Medical Services, 253 Northland Blvd, Springdale, OH 45240

513-***-****, Sept 2004 to Oct 2006, EMT-Basic

Patient Care and Assessment

Patient Transport to and from Hospitals and SNF (state nursing facilities)

Responsible for upkeep of all vehicles and dated supplies

*KFC/Taco Bell (Food, Folks & Fun Inc.), 10331 South Medallion Drive, Cinti, OH 45241

513-***-****, June 2001 to July 2004, Store General Manager

Managed a combo restaurant with Taco Bell and KFC

Promoted from Assistant Manager to Store General Manager after 6 months of employment

Became a Training Manager/Training Store for all incoming salaried managers

Responsible for hiring, interviewing and training of all crew members

Maintained company standards for Training Compliance

Expanded the menu options to full menu for Taco Bell

In charge of training all employees for Grand Opening of New Stores (opening transitions for 3 new locations)

Put processes in place to reduce turnover for the benefit of customer retention

Manage Food Cost

Maintain Profit and Loss statements

Remained within budget for Labor Dollars

Provided hourly and daily productivity %

Other: Soft skills foundation class, serv safe certification, Train the Trainer classes, PAR 2000 & 3000 as well as NCR Registers

*Taco Bell (Corporate/transition to RGT MGMT), 11020 Hamilton Ave, Cinti, OH 45231

513-***-****, March 1992 to June 2001, Crew member

History: Began as a crew member in March 1992, worked through the ranks to shift supervisor in Aug 92 to Aug 95, promoted to Assistant Manager Aug 95 to Jan 97, promoted to Senior Assistant Manager Jan 97 to Nov 98, promoted to store manager Nov 98 to May 2000, promoted to Multi-Unit manager May 2000 to Nov 2000, promoted to District Manager Nov 2000 to Feb 2001, stepped back to Store Manager Feb 01 to June 01 due to starting a Family).

Duties and Responsibilities varied based on what the current position was.

Trained all staff to make location a Training Store

Responsible for Deployment of both hourly and salaried managers

Responsible for controlling labor dollars and %

Ordered all food, beverage and small wares supplies for 3 restaurants

Managed over 75 employees

Created all work schedules for each of the 3 locations

Lead by example to provide good customer service skills to peers and employees

Responsible for the P&L statements for all 3 locations

Confirmed a match on all deposit slips vs sales reports for 12 locations, once approved they were sent to the Franchise Office in Memphis, TN

Approved all work orders and invoices for 12 locations and implemented a process to be logged and approved before sending to Accounts Payable in TN.

Became the central supplies/uniforms coordinator for all 24 locations in the Tri-State - (If a location needed small wares or uniforms ordered it went through me as an effort to streamline costs within the franchise)

Processed all I-9 forms for new hires for all 24 stores, once approved I sent them to the Franchise office in TN

*8th Grade Girls Basketball Coach, Mt. Healthy North Junior High, Struble Road, Cinti, OH 45231 – July 1995 to March 1996, (after this the North and South Junior Highs merged athletic teams)

Responsible for teaching sportsmanship to Middle School aged girls

Taught them fundamentals and rules to Basketball

Coached the girls both individually and as a whole

Taught them how to work together as a team

*Hi Tech Printing, 3741 Port Union Road, Fairfield, OH 45014

513-***-****, August 1994 to March 1996

Operator of Thermal Printer for Blood Bag Labels

Responsible for QA of printed bar code, they had to be able to scan and could not have duplicates

Packaging of various label products

Use of Clamco Shrink Wrap Machine

Load and unload trucks at the dock using hand pallet jacks

Responsible for UPS/Fed X shipping procedures

Other: Use of Microsoft Word, Foxpro system, Word Perfect 5.1, Intermec 8636, 8646 and 4400 thermal printers



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