Customer Service Professional Experience

Jeremiah Alessio

**** ******** ******, ***** ****, MN 55117

T: 707-***-****

E: acz9nb@r.postjobfree.com

PERSONAL STATEMENT

Highly intelligent, hardworking, honest and reliable person. Motivated and self-directed learner that works well independently, leading projects or with a team. Exceptionally well rounded and socially conscious individual with extensive educational, professional and worldly experience.

EDUCATION

William Mitchell College of Law, Saint Paul, MN

Juris Doctor, 2014

•Civil and Human Rights Legal Society Board member and Treasurer.

•Organized panels, speakers and other on campus activities.

•Performed community outreach and fund raisers

•American Bar Association Negotiation team.

•Efficiently negotiated complex disputes and agreements with a partner on a weekly basis.

•Researched legal issues, strategized and planned for negotiation sessions.

•Over seventy hours Minnesota Justice Foundation hours volunteered.

•Relevant coursework: Employment Law, Labor Law, Administrative Law.

Lewis & Clark College, Portland, OR

Bachelors of Arts, 2001

•Major: Sociology with an emphasis on social theory, Minor: History

PROFESSIONAL EXPERIENCE

AMERIPRISE FINANCIAL SERVICES, INC., MINNEAPOLIS MN

Compliance Analyst; General Council’s Organization, February 2016 to Present.

•Daily correspondence with State and Federal agencies to resolve licensing issues for registered individuals with the Firm.

•Counseling and support to registered individuals in obtaining and maintaining Securities and Investment Advisor licensing through research, correspondence, and document drafting.

•Perform FINRA filings to disclose judgments, liens, bankruptcies, creditor compromises, criminal history, regulatory actions, and customer complaints; requiring knowledge of these areas.

•Monitor and perform research regarding State and Federal licensing regulations to assess Firm impact and notify business partners.

•Provide support to Legal and Complaints & Investigations departments for customer complaint disclosures to FINRA.

•Provide support to onboarding team to determine eligibility of potential registered individuals and corporate employees based on criminal, employment, and financial industry record.

•Implement policy and lead projects to create a more efficient and organized department.

THOMSON REUTERS, EAGAN, MN

Document Review Attorney, September 2015 to November 2015.

•First line and quality control review of documents for class action litigation.

•Review documents for attorney/client and attorney work product privilege.

•Review documents for confidentiality and redact documents for privilege and confidentiality.

•Code documents in Lextranet or similar software for future review. Conduct quality control reviews of documents.

UNITED STATES DEPARTMENT OF EDUCATION, PLYMOUTH, MN

Senior Agent, September 2014 to September 2015.

•Account management for the U.S. Department of Education rehabilitation program.

•Track desk of broken accounts and telecommunicate to complete for funding.

•Provide exemplary customer service, consultation, and document processing.

•Calculate consumer payments based on financial documents, create payment schedules and submit payments.

•Assure consumer interaction maintains compliance with all State and Federal laws.

NATIONAL LABOR RELATIONS BOARD, REGIONAL OFFICE #18, MINNEAPOLIS, MN

Board Agent, January 2014 to May 2014.

•Planned, prioritized and investigated charges brought by Union Representatives and Union workers.

•Drafted and submitted recommendations to Regional Director after discovery process.

•Researched legal issues, drafted memoranda, letters, agendas and other legal documents.

•Assured compliance with National Labor Relations Act, collective bargaining agreements and all State and Federal laws.

•Conducted affidavits and interviews; consulted and advised parties and attorney representation.

•Closed seven cases in a four-month span; each settled based on my recommendations.

NATIONAL SCIENCE FOUNDATION: CLIMATE SCIENCE LITIGATION, ST. PAUL, MN

Research Assistant, June 2013 to May 2014.

•Researched Climate Science issues pertaining to expert testimony in all legal settings.

•Simplified and standardized testimonial process for use in William Mitchell Expert Witness Training Academy.

•Consulted with scientist and trained them to be qualified expert witnesses.

CITY OF MAPLEWOOD OFFICE OF THE PROSECUTOR, MAPLEWOOD, MN

Legal Intern, June 2013 to December 2013.

•Represented the State of Minnesota in misdemeanor hearings.

•Communicated with defendants, attorneys and judges to negotiate plea agreements.

•Researched and drafted briefs, complaints and motions as a Certified Student Attorney.

GREENER PASTURES PRODUCTIONS, ARCATA CA

Owner and Operator, June 2006 to June 2012.

•Negotiated and drafted agreements for audio and video production services.

•Consulted with clients and multitasked to complete all aspects of productions and installations.

•Created client base and directed day-to-day business operations.

LICENCES AND CERTIFICATIONS

State Bar of Minnesota, 2015

Real Estate Salesperson License, 2015

Qualified rule 114 Neutral for dispute resolution.

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