Scrum Project Manager
Resume:
Keith Curtis
*** **** *** ***** *********, UT ***10
*********@***.***
Objective
To work for a company that provides opportunities for growth and development within my skill set. I have over 20 years of management experience and expertise in data analytics, sales, management and support.
Experience
Project / Scrum Manager / Key Account Manager
H&R Block,Kaysville, UT 2010-2017
As the Project Scrum Manager I was responsible for the overall development of the Blockworks Tax Software for all the H&R Block offices across the country. I oversaw 30 developers and 6 managers in multiple locations. I was responsible for running agile scrum meetings daily with my teams and fostering an environment where team members recognized and valued the importance of our team success. I was responsible for facilitating backlog grooming, sprint planning sessions, retrospectives and sprint reviews. I worked hand in hand with our Product Team and QA Teams to ensure enhancements to the software were completed and tested on time. I work with the IRS and the individual State Departments of Revenue to ensure all federal & state tax law changes are ready for the upcoming tax year. I help determine gaps in our processes and implement process changes to ensure software readiness by the opening of tax season. I help determine candidates for management and development positions. I work with our training team to ensure our developers are getting the training they need to stay up to date in their coding.
As a Key Account Manager, I was responsible for the results of 12 key accounts for the upcoming tax year with revenues reaching close to $10 million. I ensured client readiness for each tax season. I oversaw the project development process from initial planning, programming, training, start up and project completion. I managed key accounts in multiple locations. I worked hand in hand with our Regulatory, IT, EF and Call Center support to ensure client satisfaction was being met. I documented, tracked and communicated our plan, results, analysis and unresolved problems. Communicated product/project guidelines and other information effectively to the Product Management Team. I conducted training for Private Labels, coordinated CD releases, including sign-off and helping in requirements. Ensured that all specifications of our contract are met for the customer’s products.
Marketing Specialist/ Sales Representative
Ashley Furniture, Arcadia, WI 2007-2010
Increased sales from $9 million to $12 million. Targeted key accounts to grow business within my assigned territory. Put together sales / marketing campaigns for business owners to increase revenues. Set up floor displays with best-selling combo groups to increase revenues for store owners. Implemented training & sales classes for new and existing clients to sustain profitability for store owners.
Received company’s highest sales award for growth in one year. This was received after 1 year with the company.
Acquired 20 new accounts in 2 years resulting in $1.5 million in new revenue.
Sr. Account Manager 2006 - 2007
O’Currance Teleservices, Draper, UT
Increased account sales growth from $3.5 million to $6 million with existing accounts. Implemented training and recognition programs to reward our sales reps.
Responsible for project management of marketing accounts- both inbound & outbound clients, including overseeing the project development process from initial planning, programming, training, start up, ramp up and project completion.
Managed multiple accounts and 500 sales representatives simultaneously. Implemented company policies and procedures to improve efficiency as well as enhanced organization and time management skills.
Director of Client Services 2004-2006 & 1999-2001
Teleperformance USA, Salt Lake City, UT
Supervised and directed a team of 9 account managers to ensure all client directives and company goals were being met.
Set annual / quarterly / monthly sales goals for each client. Increased account growth with annual revenues exceeding over $25 million a year.
Coordinated / managed account performance in multiple call centers and International call centers. Developed and taught management training classes for client services managers and operations managers to improve professionalism and client relationships.
Senior Account Manager 2001-2004
Influent Inc., Columbus, OH
Responsible for total management of all marketing / telemarketing accounts with annual revenues exceeding $10 million a year.
Provided direction for the Client Services department to ensure client directives and company goals were being met.
Forecasted and provided clients with list management tools including budget projections, sales per hour coefficients, lead flow projections and list penetration charts, etc.
Project Manager / Unit Manager 1998-1999
Providian Financial, Salt Lake City, UT
Unit Manager - Responsible for a team of 25-50 customer service representatives which duties included: career development for employees, writing and assessing monthly performance standards, annual appraisals, payroll, HR issues, writing corrective/development plans for improvement.
Project Manager – responsible for the increase of the number of fee based products that were to be sold to customers – annual revenues exceeding over $3 million a year.
Developed contests and promotions that were necessary to increase sales within our call centers.
Developed training and up training modules for increased sales performance.
Education
University of Phoenix 2001
B.S., Bachelors of Science Business Management
Ashley Sales Training 2009
Certificate of Sales / Management Training
AT&T School of Business 1998
Certificate of Management Training
Interests
Spending time with my family and being outdoors
Active in the community. I coached little league football and was the head basketball coach at
Bountiful Junior High
Excellent computer skills with Microsoft Windows, Word, Excel, Power Point
Widely versed in system operations
Skills – Organization, multi-tasking, ability to work in fast pace / high pressure environment
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