Sales Manager

CAREER OBJECTIVE:

Working with organizations that will use the skills I have acquired over the years including certifications such as CCNA, CompTIA 801and 802, Network security +using tease knowledge to enhance my networking and technical training skills, technical sales and account management experience and utilize my over 20 years of technology sales, computer networking, telecommunications, account and project management, training and employee development. A self-motivated professional with customer focused problem-solving skills.

WORK EXPERIENCE:

Gemalto Present

Technical Content Developer and Training Manager

This role is responsible for creating technical learning solutions for Gemalto’s Data Encryption enterprise products and platforms. I will utilize blended learning solutions to facilitate and deliver the training through classroom/remote venues, as well as content development. The curriculum will include new and existing product hardware procedures and technology concepts.

Product certification on Key Secure content development for general purpose HSM and EFT electronic funds transfer. When developing technical content I use blended learning solution content for in class instruction and E learning solutions for remote attendee access.

Dell Technologies: Technology Content Development November 2015 May 2016

This role is responsible for creating learning solutions for Dell's Networking enterprise products and platforms. I will utilize blended learning solutions to facilitate and deliver the training through classroom/remote venues, as well as content development. The curriculum will include new and existing product hardware procedures and technology concepts.

Some of the technical content that I developed at Dell includes Training for DHCP, Routing and Networking solutions, OSPF, SNTP, and BGP.

This content spans the network end to end using interoperability across the network including Juniper M-series, F5, and Cisco 55128, 5548.

• Deliver technical training curriculum to Support team members through a combination of blended learning solutions with a focus on networking solutions.

• Insures effective delivery of training and solutions to support the highest competence given the level of knowledge and skills.

• Responsible for the development and review of new training materials

• Provides feedback to leadership on classroom performance, Dell team member experiences and recommend actions for improvement.

• Provides deep subject matter expertise, advice and program delivery.

• Create Instructor led courses or modules with Interactive labs

• Stays current in best practices, tools, and applications across learning and training industry

NPOWER: Technology Service Corps Instructor May 2012 to November 2015

Daily instruction of IT: Help Desk, Network Admin, Database Administration and Web Development skills to a class of 20-25 per session. Train, prepare and work to maintain at least an 80 percent passing rate for the A+ Certification Exam (Both 801 and 802 tests). Create technology training syllabus and Rubrics system for grading students. Daily instruction of IT: Help Desk, Network Admin, Database Administration and Web Development skills. Networking: Wireless, Peer to Peer & Client Server Technology and Applications: 2003/2008, TCP/IP, Disaster Recovery & Backup Procedures, Active Directory, File and Print Service, Network Security, and Imaging Software like Ghost. Before the certification students must master DNS server updates

Firewall rule updates, Network Management System updates,

Microsoft: Territory Manager May 2010 to May 2012

Performed various account sales activities for Microsoft that were crucial to the continued and expanded success of various software applications. Exceeded client expectations, while working directly for various client managers; Generated new Microsoft revenue of $450,000 or more in 20% sales opportunities each week among a regionally based group of 1,000 named existing customers and acquisition target accounts.

Advanced Technologies Institute (ATI) February 2008 to May2010

Researched, prepared & presented technical training designed to provide the essential skills for future network administrators and hardware/software support specialist (A+, Network+, CCNA, INET+, MCSE, Active Directory )Taught various networking and telecommunications hardware and software; Delivered technical product and solution training. Coordinated hands-on projects (e.g. cabling, router reconfiguration, telecommunications systems and current advancements); Performed troubleshooting issues, equipment moves, changes, hardware installation, diagnostic support and problem resolutions for staff and students; Analyzed classroom needs and developed recommendations to meet identified needs. Contributed to strong career placement services relationships through planning, researching, writing, and production of technical training materials. I was also responsibly for developing training content each semester depending on the networking skills of the student’s classes. Each semester the skill sets increase I would develop the moduals, end of chapter exams, and labs for each class. This would include Networking, Installing and managing switches and routers, Monitoring and managing network security.

Layered Technologies: (Layered Tech) February 2007 to February 2008

Managed existing and new client accounts for virtual private servers/data centers using grid generation software and technologies, on demand enterprise computing, remote access, telecommunications, SAN backup, firewall, private racks and hardware upgrades; Performed grid generation to contrast alternative solutions to tradition collocation models (dedicated servers, custom configured telecommunications platforms); Prepared contracts, negotiations and closing as an Enterprise Executive Account Manager.

The Planet: February 2006 to February 2007

Provided collocation web servers and services; Managed and resolved customer problems; Identified “up-sell” opportunities; Negotiated and prepared sales contracts for renewals and upgrades; Increased customer awareness of current networking and telecommunications products and services which resulted in monthly and non-recurring revenue. Conducted competitor analysis, sales, customer retention and training sessions to brainstorm and develop sales strategies and plans; developed long lasting relationships with clients, business growth plans, revenue forecasting and managed pipelines as an Enterprise Account Manager.

Verizon: March 2002 to February 2006

Provided business quotes, order pricing and sales for video conferencing, DSL, wireless connectivity, T1 and web hosting for VOL (Verizon Online); Created standard reports/diagrams, competitive and ROI analysis for staff and solution papers for customers; Recommended appropriate actions and demonstrated video conference scheduling and networking products to customers; Managed a staff of eight new account representatives; Actively participated in various sales and skills training to enhance solution-selling techniques, identify business needs and develop solutions to better resolve client business problems, develop selling strategies and prepare pipeline and forecast reports. Setup and scheduled web conferencing meetings, equipment and software; Performed sales support (ordered additional software & equipment) for Texas premium voice, web conferencing and site building for Verizon Online department. Created proposals for print and on-line advertising for superpages.com for VIS (Verizon Information Services).

Enterprise Network Systems: Account Manager May 2000 to March 2002

Provided high-end B2B (Business to Business) sales consulting, network integration hardware and software for Fortune 1000 accounts; Worked with the technical sales support team and network systems engineers to handle quotes, order pricing, product

availability and pre-installation issues. Additional responsibilities included analyzing client business environments, presenting sound marketing solutions and recommendations to assist clients in the investment of new network technology; Researched and assisted clients/customers with setting goals, objectives, strategies, tasks, resources, critical success factors and priorities for new

networking solutions for their individual business units and day-to-day functions. Delivered and implemented timely network systems, documented corporate MIS environment plans and strategies and assisted with the execution of various network systems strategies. This assisted clients with extending network (LAN/WAN) system life cycles and helped to solve network problems to reduce networking outages. Software and hardware sales solutions included products from companies such as Microsoft, Cisco, Novell, Netier, Packeteer, 3Com, Citrix, IBM, HP, Cheyenne, Compaq products and various cabling services and solutions.

CompUSA: Senior Account Manager/Direct Sales Operations Coordinator October 1999 to May 2000

Managed client accounts with ASM (Area Support Manager); Reported issues, opportunities and urgent customer or internal communications. Ran, reviewed and distributed SAP reports for the team. Checked KRONOS and corrected team time discrepancies and overtime; Updated SAP Variants as necessary. Reviewed all SAP Creation Requests and moved orders to “Net Booked” or “Cancelled” (after 24 hours) based on status. Coordinated and ensured timely, complete and accurate RMAs, rebates, order management (especially for large, rejected or incomplete orders) based on SAP reports. Ensured 95% of booked orders at the end of the day. Submitted rebate claim forms/letters to the Rebate Team. Ensured team member follow-up on all negative margin reports and checked all open order and sales order holds/rejections reports, periodically. Ensured red books were out, complete, operational and open. Provided technical sales solutions, operations and account management expertise for clients to rent, lease or own technology hardware solutions (HP, IBM, Compaq, and Dell, etc,). Expanded accounts and developed new vertical markets.

Voit :Technical Services, Help Desk Consultant (Contractor) May 1998 to October 1999

Provided technical and general help desk support as a Dell technical personal computer (PC) consultant. Implemented initial hardware, software and networking for business application (Lotus/Microsoft/NT/W95) software training and technical support.

system, which increased new employee productivity by 40% .

Capital Programs Company: Vice President, Sales March 1993 to May1995

Oil and Gas company Developed and implemented a marketing/sales development plan which resulted in a 20% increase in sales. Selling A set perspective of off set drilling plans for already existing wells Supervised and trained the sales/marketing staff on various sales incentive and marketing programs to increase revenue.

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EDUCATION

1986 - B. S. Arch. Eng., Louisville Technical Institute, Louisville, KY

Military : U.S.Air Force Military Police Officer

REFERENCES AVAILABLE UPON REQUEST

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