Rachelle Saunders

** **** ***** ** *********** Experience

**** **** ******* *** *** 426

Ocala Florida 34475

352-***-****

acz9iq@r.postjobfree.com

Work History

I have worked in the hotel industry for over 20 years and have experience in several departments, including maintenance, customer service, and housekeeping. I am enthusiastic, outgoing, and enjoy working with the public. As a result, I believe I would be a good fit for your company.

Hotel operations and management

Hospitality background

Five- star hotel experience

Revenue generation and management

Front desk experience

Blood borne pathogen mitigation knowledge and experience

Computer skills and experience

Certified maintenance experience

Extensive safety related training

Strong interpersonal skills

Self starter

Quality assurance experience

Reservations and auditing systems

Project planning

Filing and data archiving

OSHA compliance

Inventory control

Microsoft Outlook, Word, and Excel experience

Budgeting and cost control

Developed departmental objectives, work schedules, budgets and policies.

Administered performance reviews to evaluate employee’s progress.

Monthly inventory and report generation

Prior Experience

1983-1999

Embassy Suites

4554 Lake Forest Dr.

Cincinnati, Ohio 45242

513-***-****

233 Rooms Full Service

Supervisor: Gary Portious

Title Maintenance Tech

Performed all building and grounds maintenance including: drywall, painting, plumbing, electrical, and lock repair. Responsible for pool and preventive maintenance on guest rooms and common areas.

While working at Embassy Suites I was given multiple merit raises and awards for outstanding work performance. During my tenure Embassy I led a team of fellow workers to improve all common areas and guest rooms to brand standards and we received an outstanding rating on our inspection enabling the continued use of the Embassy Suites brand name.

1999-2004

Country Inn & Suites

3720 SW College Rd.

Ocala, Florida 34474

352-***-****

Supervisor: Larry Dove

Title Chief Engineer

Job responsibilities were the same as those listed while employed by Embassy Suites, plus management responsibilities. These included employee safety training, work force scheduling, supply ordering, monthly inventory, budget management, and employee supervision.

2004-2007

Holiday Inn & Suites

and Conference Center Of Ocala

3600 SW 38th Ave.

Ocala, Florida 34474

352-***-****

Supervisor: Dave Hines

Title Chief Engineer

Job duties same as Country Inn and Suites.

2007-2010

Homewood Suites by Hilton

4610 SW 49th Rd.

Ocala, Florida 34474

Supervisor: Mark Meloy

570-***-****

Title Chief Engineer

At this Hotel I received 3 consecutive Hilton Maintenance Excellence Awards.

2010-2013

Homewood Suites by Hilton

3333 SW 42nd St.

Gainesville, Florida 32608

Supervisor: Janet Lee

352-***-****

Title Executive Housekeeper, Specialist in Extended Stay

Housekeeping manager responsible for hiring, supplies inventory and ordering, and scheduling.

2013-2015

Brentwood Fore Ranch Assistant

4511 48th Av.

Ocala Florida 34474

Supervisor Eric Townsend

352-***-****

Maintenance & Housekeeping Operations

Supervise the Maintenance and Housekeeping Department, ensure all Residents needs are meet. Repair all equipment and move rooms if needed and help with new move ins and move outs. Order all supplies for maintenance and housekeeping supplies. Do all scheduling for maintenance housekeeping and security guard. I also did all interviews and hiring of these employees. Kept both departments under budget. Attend morning meetings with all Department Managers for any new problems or concerns. Hired all out side contracts for services. Socialize with residents.

2016-2017

Comfort Suites in Dunnellon

20052 Brooks Street

Dunnellon, FL 34432

Manager: Michele Coldsnow

352-***-****

Front Desk Attendant

Open & close shift, check all arrivals to ensure credit cards are pre authorized, assign room check for any special request check our guest in and check them out. Make reservations for individuals and groups. Answer any questions that they might have. Answer phones and any Guest room request. Solve any problems that arise. Input invoices and housekeeping reports, and any other paper work that is asked of me. Report information to be passed on to next shift or other managers or employees. End shift reports and put in order.

References

Maggie David: 847-***-****

Janet Lee: 352-***-****

Mark Meloy: 570-***-****

Norma Gomez: 954-***-****

Dina Flores: 352-***-****

Phyllis Nolen: 801-***-****

Tracy Newmeyer: 239-***-****

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