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Client Services Specialist

Location:
Springfield, IL, 62703
Salary:
38,000
Posted:
May 11, 2017

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Resume:

Taylor Gross

Education:

Central Michigan University. Mount Pleasant, Michigan. BAA in Broadcast and Cinematic Arts. Advertising Minor. Experience

Capitol Radio Group: Client Services Director – Springfield, IL – March 21st, 2016 to present.

Assisting in administrative & promotional duties for the General Manager, the Sales Manager, and 10 Sales Reps

Day-to-Day activity includes, but is not limited to: account claim additions, station-by-station feature-tracking for 7 stations, daily number reports, weekly worst to best reports, account rotations, data entry, writing formulas for tracking in excel, designing sales pieces, helping sales reps in any way to close a sale, present in weekly training meetings, weekly promotion meetings, daily sales meetings. Also assisting in the production/creation of digital advertising and assisting in the presentation of our digital products.

Artistic Radio Partners: WAZY, WBPE, WYCM Sales Representative – Lafayette, IN – Aug 17th, 2015 to March, 14th, 2016.

Improved sales by selling $13,000+ in one quarter (my first quarter ever): Sold more in one quarter than what the last account executive sold in four quarters. Also, built my own personal list of billing clients from scratch.

Making sales calls to prospective and existing customers to uncover and analyze needs, facilitating all aspects of my client's accounts, and cultivating client relationships to grow accounts.

Developing action plans/schedules to meet specific sales targets and using consultative/needs-based selling techniques.

Preparing compelling and competitive proposals and presentations (marketing materials) for local clients and agencies.

Negotiating fees or services with clients, with management approval. South Bend Cubs – South Bend, Indiana - May 15th, 2014 – August 10th, 2014 and May 14th, 2015 – August10th, 2015.

Live, on-air camera operations for WSBT2.

Video Production internship consisting of live-action camera work with the Canon XHA and creating instant replay material and highlight reels with the New Tek 3 Play system. The Market at CMU– Mount Pleasant, MI - August, 2012 – May, 2015

Tasks included cashiering, stocking, inventory, cleaning, food prep, cooking food, keeping people on- task/cooperative/respectful, documenting tardies/cash deficiencies/insubordinate behavior, etc.

Given the opportunity to fulfill a Student-Manager position from August, 2013 to May, 2015. Positions in Student Organizations

WMHW: Mountain 101 The Summit of Sound & Moore Rock Radio Stations Mount Pleasant, MI – Fall 2013 to Spring 2015.

-Production Manager of both stations, Member of the Promotions Staff, worked in traffic & voice-tracking departments.

Moore Media Records Student Organization – Mount Pleasant, MI – Fall 2013 to Spring 2015.

-Promotions Manager & Student Representative for the Broadcast and Cinematic Arts department's SBEC Board. Relevant Skills & Courses

High knowledge of Microsoft Office – especially with Word, PowerPoint, Publisher, Access, and Excel.

Examples: account lists, invoices, using excel to create orders and schedules for clients, copywriting, storyboards, media sales presentations, a competitive Analysis, and promotional campaign plans.

5 Years of customer service & retail experience consisting of, but not limited to: cataloging, inventory, stocking, cleaning, ticket sales, cashiering, food prep, health code prep, training others, cooking food, excellent phone skills, tracking sales, daily number reports, delegating and keeping others on task as well as cooperative and respectful. Contact Information

Cell: 269-***-****

Email: acz9io@r.postjobfree.com

945 S 4th St Apt. 3 Springfield, IL 62703



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